Washington Mutual Reviews | Glassdoor

Washington Mutual Reviews

Updated February 3, 2017
397 reviews

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397 Employee Reviews

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Pros
  • It had great benefits and recognition program that made the employees feel valued (in 17 reviews)

  • The work environment was pleasant (in 14 reviews)

Cons
  • upper management, slow on making decisions (in 17 reviews)

  • Bad industry coupled with bad decisions at the senior level have impacted stock and goodwill among customers and employees (in 6 reviews)

More Pros and Cons

  1. "You will love it if you like to sing Kumbaya"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    Nice work life balance. Great comp and benefits. Really caring organization.

    Cons

    Bad subprime loan strategy, chase leadership,

    Advice to Management

    Don't conduct a business practice or offer a product which you would not buy yourself


  2. "Overwhelming Work Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Former Employee - Financial Consultant in Desert Hot Springs, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (Less than a year)

    Pros

    Lots of bank holidays which means time off

    Cons

    Product and Service lines are too narrow in scope.

    Advice to Management

    Listen to your staff.


  3. "Was my first job, and i thoroughly enjoyed the company culture"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good pay, friendly staff, great training, everything was free

    Cons

    they went out of business and was bought out by Chase which is the opposite of all those things

    Advice to Management

    Bring back Washington Mutual, they were nicer to their customers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Specialist in San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Washington Mutual full-time (More than 3 years)

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to Management

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.


  6. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    close to home, liked co-workers

    Cons

    political, managers who climbed ladder but are not good leaders


  7. "Decent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Washington Mutual full-time

    Pros

    They were always changing things up, good or bad, depending on how much you like change. Tried to be costumer-centric. Held quarterly meetings to give employees the state of the company and keep them informed. Decent salaries and benefits, held annual employee appreciation events

    Cons

    When we got by JPMC, although at least we got decent layoff packages and job services.


  8. "A great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Irvine, CA
    Former Employee - IT Manager in Irvine, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Washington Mutual full-time (More than 3 years)

    Pros

    A great boss who gave a lot of independence. Great colleagues to work with. I had a lot of fun while it lasted.

    Cons

    None really. I enjoyed my work.

    Advice to Management

    N/A


  9. "Was great to be a WaMulian."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Washington Mutual full-time (More than 3 years)

    Pros

    Great location in downtown Seattle.
    Awesome co-workers.
    Compensation based on merit.
    Good career growth and potential for advancement (assuming the company persisted).

    Cons

    Subprime meltdown and Chase takeover.
    Finding out from the news that our company was no more.


  10. "Excellent company to work for. My position as a Senior Loan Consultant afforded me unlimited income potential."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Loan Consultant in Naples, FL
    Current Employee - Senior Loan Consultant in Naples, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Washington Mutual full-time (More than 10 years)

    Pros

    They provided a monthly draw against my unlimited income as a commissioned employee (about $3,000/month). Annual trips for achieving Presidents Club - all expenses paid including exceptionally gorgeous hotels (upscall Hyatt / Marriott) usually at tropical destinations like Hawaii. Awards and recognitions at the annual banquet.

    Cons

    Be at quota and everyone will be happy. Even if you are not at quota they will support you any way they can in order to achieve that goal. 401k contribution was 10% up to the 10,000 mark annually. Guaranteed rate of return on same. Golden parachute after 5 years which was 10% of your annual income they they simply "gave" to you in an account that they held and managed until you left.

    Advice to Management

    Stop emailing so many memos!! Just have a weekly sales meeting / call from immediate supervisor to inform loan originators of policy changes. If it is so important that everyone must be informed that same day - then blast an email as "priority". Commissioned reps have more on their mind then to constantly check their email from corporate (expecially when they get several per day).


  11. "Job was satisfying."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Seattle, WA
    Former Employee - Vice President in Seattle, WA
    No opinion of CEO

    I worked at Washington Mutual full-time (More than 5 years)

    Pros

    Provided autonomy to get things done. Collegial environment.

    Cons

    Executive management unwilling to make prudent decisions to save the organization.



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