Waste Management Reviews | Glassdoor

Waste Management Reviews

Updated August 22, 2017
601 reviews

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Current Employees

3.6
StarStarStarStarStar
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James C. Fish, Jr
72 Ratings

601 Employee Reviews

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Pros
  • You won't find a competitor in this sector that can match the pay and benefits of WM (in 41 reviews)

  • Great Benefits, Good Pay & compensation (in 103 reviews)

Cons
  • Drive cam in every truck, more times than any job I've ever had, long hours (57 (in 48 reviews)

  • The work-life balance is sometimes off because of assigned projects in remote regions (in 19 reviews)

More Pros and Cons

  1. "Great place to work at."

    StarStarStarStarStar
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    Pros

    Every one is nice and pay seems to be good

    Cons

    It could get busy some days and very hot


  2. "I am very pleased working for such as well known company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Riverside, CA
    Current Employee - Operations Specialist in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (More than 10 years)

    Pros

    Good benefits, medical, vision, dental and 401k, and stocks plan.

    Cons

    Hardly opportunity for females at the management level. Too much favoritism.

  3. "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time

    Pros

    very good work life balance

    Cons

    on the road a lot and do not work with a lot of people

    Advice to Management

    overall great local management


  4. "Great Job, Stressful deadlines, but well worth the work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Coordinator in Houston, TX
    Current Employee - Accounting Coordinator in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time (Less than a year)

    Pros

    The structured teams in the Accounts Payable department allows for teams to work concurrently with each other towards a singular goal, which in turn, delegates the work between others instead of it all being put on one employee. Fellow Employees are great to be around, as well as the Manager/Employee relationship. I feel i can go to my manager regarding any issues i have, as well as any suggestions to make work more efficient and they will take it into consideration. It seems like everyone is given an opportunity at WM to move up or around teams internally. The SLT is stabilizing and the CEO is pretty great as well! You are commended by your peers and managers when you work hard, and strive to ensure you're putting 110% into everything you do. Its well worth it in the end.

    Cons

    There are some employees on the same team who isolate themselves from others, causing teams to sometimes work over each other and create redundant work. Sometimes teams are given very short deadlines which results in everyone working around the clock and creating a very frustrating environment. Technology 'upgrades' are not upgrades as much as they are cost cutting measures that affect work flow significantly.

    Advice to Management

    Please stabilize the technology upgrades to be more consistent and not abrupt as to not disrupt everyone's workflow in WM.


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (Less than a year)

    Pros

    The hours and location is great

    Cons

    Pay could be better considering

    Advice to Management

    Communication


  6. "residential driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Driver in Cedar Hammock, FL
    Current Employee - Residential Driver in Cedar Hammock, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time (More than 10 years)

    Pros

    great pay
    great benefits
    satisfaction serving the public/environment
    dedicated to safety

    Cons

    Hard to be able to move up internally


  7. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Driver in Baldwin Park, CA
    Current Employee - Residential Driver in Baldwin Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management (Less than a year)

    Pros

    Union benefits, great pay, good working conditions

    Cons

    Low hours, too many drivers

  8. "Decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Germantown, WI
    Current Employee - Customer Service Representative in Germantown, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (Less than a year)

    Pros

    Weekly paychecks, some very friendly and funny people to work with, free water, coffee and soda, nice benefits.

    Cons

    Very micro-managed, contradictory performance matrix; they want you to work quickly but also want you to have zero errors, which is difficult when you actually care about resolving a customer's issue correctly. They also charge outrageous charges, which makes customers extremely upset and leads to low customer service reviews, resulting in your overall quality score being much lower than it should be. You're expected to go to the bathroom during breaks or your 30 minute lunch, so that your average personal time for the month is 5 minutes or less. Terrible software which makes responding to customers timely, take longer. WM buys up other trash hauling companies, but don't have enough drivers to service the new customers. Little to know accountability between departments and everyone blames other departments for errors that happen, instead of take responsibility and just fix the issue. Low hourly rate and location is really too far for all the hassle.

    Advice to Management

    Management pretty much does what the higher-ups tell them to do, so my advice is for them; you really need to do a better job of listening to what the customers want and stop being so greedy. If you're gonna charge people like you're the Nordstrom's of waste removal, you need to act like it! Otherwise, all the customer service representatives will be doing is processing missed pickup complaints, cancellations and credits, rather than setting up new accounts!


  9. "Residential Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Driver in Orlando, FL
    Current Employee - Residential Driver in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (More than a year)

    Pros

    LOTS of hours (50-60 or more)
    Good pay
    Stock option
    401k match
    Keeps you very active and in shape
    Most of your coworkers are easy going and good company to be with all day.

    Cons

    Hard to advance with out knowing someone or being a Route mangers favorite.
    Too many hours.
    Too many rules.
    Mangers don't care to hear about any of your problems, if the problem are big enough to matter you have to go through HR to get any type of resolution.

    Advice to Management

    Listen to your drivers and stop encouraging your drivers to brake the rules in order to get routes done.


  10. "Great work place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time

    Pros

    Lots of hours to have.

    Cons

    Working out doors mainly for the day.

    Advice to Management

    Keep up the good job!


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