Waste Management Reviews | Glassdoor

Waste Management Reviews

Updated April 19, 2017
290 reviews

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290 Employee Reviews

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Pros
Cons
  • Drive cam in every truck, more times than any job I've ever had, long hours (57 (in 46 reviews)

  • Customer service was poor and they began to lose market share (in 30 reviews)

More Pros and Cons

  1. Helpful (1)

    "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They provide very good benefits package and have company events for holiday, birthday etc. They also have the employee appreciation program there.

    Cons

    The micro management there is ridiculous. I feel like I am underpay for the work I've done. I also totally hate their PTO day policy. It's extremely difficult to have day off and it's use it or loose it.

    Advice to Management

    Please focus more on the employee. Everyone in the team look extremely stressed out. Stop focus on the little mistake people make and focus on how to change the operation to make the work more effecive.


  2. "Laborer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laborer in Houston, TX
    Current Employee - Laborer in Houston, TX
    Recommends
    Positive Outlook

    I have been working at Waste Management full-time (More than a year)

    Pros

    To provide services to my community an take care of my family as well.

    Cons

    Being worn out an only having enough energy to sleep an wake up an repeat yesterday.

    Advice to Management

    To keep up the good work an to also stay on top of the safety rules can regulations, because there are always careless people who are not abiding by the safety ppe rules that are in place to keep the work area safe an not dangerous.


  3. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mount Airy, MD
    Former Employee - Anonymous Employee in Mount Airy, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Waste Management (More than 3 years)

    Pros

    Good people to work with

    Cons

    Too de-centralized and management miscues losing site of hiring and keeping quality people. Departments don't work in unison.

    Advice to Management

    Focus on people


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  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rochester, MN
    Former Employee - Manager in Rochester, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Waste Management (More than a year)

    Pros

    Good company for the most part. They have very good medical benefits. Affordable for the most part. Good vacation and personal time.

    Cons

    Too many hours and expectations. Too many rules that not everyone has to live up to. Unreal expectations of managers and drivers.


  6. Helpful (1)

    "Phoenix Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Commercial Representative in Phoenix, AZ
    Current Employee - Inside Commercial Representative in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at Waste Management full-time (More than 3 years)

    Pros

    Great benefits, lots of vacation time, early hours, clean and comfortable environment, good pay

    Cons

    Constantly changing compensation plan which pays reps less and less each year


  7. "Ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hartford, CT
    Former Employee - Customer Service Representative in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Waste Management part-time (More than 5 years)

    Pros

    Talking with the customers, getting use to the dispatchers and handling difficult issues. Good hours, overtime if there is any offered

    Cons

    Upper Management needs the same or even more training on what customer service is all about, how the systems work also.

    Advice to Management

    Please refer to the cons


  8. "Anymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management (More than 5 years)

    Pros

    Company has many offices offices throughout the US. Good benefits, good environmental ideas for our planet and its future.

    Cons

    To many departments and hand offs

    Advice to Management

    Internal process reviews are needed enhance the customer and employee relationships. Advancement can be a bit stagnant depending on the department.


  9. "Making money!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Roll Off Driver in Sioux Falls, SD
    Former Employee - Roll Off Driver in Sioux Falls, SD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waste Management full-time (More than 3 years)

    Pros

    Lots of overtime so lots of time and a half pay. Benefits were pretty good.

    Cons

    Lots of rules made by people who have never actually done the job. Frontline managers are over worked and stressed out.

    Advice to Management

    Get more time in the field. Look for internal promoting opportunities


  10. Helpful (3)

    "Nice benefit package"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waste Management (More than 3 years)

    Pros

    Good company matching on 401K with 100% vesting from the time you begin contributing. Discounted company stock purchase plan.

    Cons

    Area specific... but my experience has been with a manager that is difficult to work with. No one likes to be micromanaged - especially when you have proven your ability over and over.

    Advice to Management

    Advice to upper management would be to rethink outsourcing jobs overseas. Your services are provided to Americans, so should your jobs.


  11. Helpful (1)

    "Customer Care Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wixom, MI
    Current Employee - Customer Service Representative in Wixom, MI
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good hours, great coworkers. Can move up in 6 months.

    Cons

    Dont pay enough for all they expect you to know. To cheap to upgrade their system.

    Advice to Management

    Get rid of Mas. Offere competitive pay or workers will continue to look for other opportunitys.



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