Waste Management Reviews | Glassdoor

Waste Management Reviews

Updated November 4, 2017
321 reviews

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321 Employee Reviews

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Pros
  • great benefits with steady employement (in 112 reviews)

  • You won't find a competitor in this sector that can match the pay and benefits of WM (in 41 reviews)

Cons
  • Long hours of work are expected (in 52 reviews)

  • The work-life balance is sometimes off because of assigned projects in remote regions (in 20 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (Less than a year)

    Pros

    The hours and location is great

    Cons

    Pay could be better considering

    Advice to Management

    Communication


  2. "Decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Germantown, WI
    Current Employee - Customer Service Representative in Germantown, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (Less than a year)

    Pros

    Weekly paychecks, some very friendly and funny people to work with, free water, coffee and soda, nice benefits.

    Cons

    Very micro-managed, contradictory performance matrix; they want you to work quickly but also want you to have zero errors, which is difficult when you actually care about resolving a customer's issue correctly. They also charge outrageous charges, which makes customers extremely upset and leads to low customer service reviews, resulting in your overall quality score being much lower than it should be. You're expected to go to the bathroom during breaks or your 30 minute lunch, so that your average personal time for the month is 5 minutes or less. Terrible software which makes responding to customers timely, take longer. WM buys up other trash hauling companies, but don't have enough drivers to service the new customers. Little to know accountability between departments and everyone blames other departments for errors that happen, instead of take responsibility and just fix the issue. Low hourly rate and location is really too far for all the hassle.

    Advice to Management

    Management pretty much does what the higher-ups tell them to do, so my advice is for them; you really need to do a better job of listening to what the customers want and stop being so greedy. If you're gonna charge people like you're the Nordstrom's of waste removal, you need to act like it! Otherwise, all the customer service representatives will be doing is processing missed pickup complaints, cancellations and credits, rather than setting up new accounts!

  3. "Residential Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Driver in Orlando, FL
    Current Employee - Residential Driver in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (More than a year)

    Pros

    LOTS of hours (50-60 or more)
    Good pay
    Stock option
    401k match
    Keeps you very active and in shape
    Most of your coworkers are easy going and good company to be with all day.

    Cons

    Hard to advance with out knowing someone or being a Route mangers favorite.
    Too many hours.
    Too many rules.
    Mangers don't care to hear about any of your problems, if the problem are big enough to matter you have to go through HR to get any type of resolution.

    Advice to Management

    Listen to your drivers and stop encouraging your drivers to brake the rules in order to get routes done.


  4. "Great work place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time

    Pros

    Lots of hours to have.

    Cons

    Working out doors mainly for the day.

    Advice to Management

    Keep up the good job!


  5. "Side Loader Driver"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waste Management full-time (More than 10 years)

    Pros

    Great benefits medical and dental

    Cons

    Trucks not being repaired correctly due to not having parts


  6. Helpful (1)

    "Ehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non CDL Driver in Homer City, PA
    Current Employee - Non CDL Driver in Homer City, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Steady work. Working outside is nice sometimes . Great co workers

    Cons

    Management sucks. Trucks are junk. They don't care about employees. Managers only care about is their bonuses.

    Advice to Management

    Get your heads out of your butt


  7. "National Account Set up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waste Management full-time

    Pros

    Great people with decent benefits

    Cons

    Expects more than 40 hours

  8. Helpful (2)

    "Demanding Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wixom, MI
    Former Employee - Customer Service Representative in Wixom, MI
    Recommends

    I worked at Waste Management full-time (Less than a year)

    Pros

    Decent hourly rate and benefits

    Cons

    Short lunch breaks, complex and ever-changing software system , pop ups constantly reminding how many calls are in the cue.


  9. "Routing logistics team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Houston, TX
    Former Employee - Business Systems Analyst in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Waste Management full-time (More than a year)

    Pros

    Downtown Houston, access to food court, free parking. Recession proof industry

    Cons

    Bonus frequency not as advertised. Almost yearly middle management shakeup.


  10. "Easy Job, Poor Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waste Management full-time

    Pros

    Good Vacation
    Good Benefits
    Decent Pay
    Easy Job

    Cons

    Infrequent Raises (2% annually, nothing for essentially doing 2 jobs when started off at the same pay with 1)
    Poor Communication
    Too many hands in the pot (dispatch, customer service, site, etc. all touching the same accounts)


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