Waste Management Reviews | Glassdoor

Waste Management Reviews

Updated April 26, 2017
292 reviews

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292 Employee Reviews

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Pros
Cons
  • Drive cam in every truck, more times than any job I've ever had, long hours (57 (in 46 reviews)

  • Customer service was poor and they began to lose market share (in 30 reviews)

More Pros and Cons

  1. "Commercial Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Downers Grove, IL
    Former Employee - Sales Representative in Downers Grove, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Waste Management full-time

    Pros

    Fun environment. People there are some of the best people I've ever worked with. Nice pay, very good commission.

    Cons

    Company changes direction every few months. It's always some new focus to try to improve customer satisfaction. It always backfires and customer satisfaction declines. They also change the commission structure if you start making too much money.


  2. "Executive Assistant"

    Star Star Star Star Star
    Former Employee - Texas in Houston, TX
    Former Employee - Texas in Houston, TX
    Recommends

    Pros

    There are many nice people working at WM.

    Cons

    They often reorganize and downsize.


  3. Helpful (1)

    "Territory Manager at Waste Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Sergeant Bluff, IA
    Current Employee - Territory Manager in Sergeant Bluff, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Waste Management (More than 10 years)

    Pros

    Company is very ethical and treats me with respect. They give me the tools I need to be successful in fulfilling the various aspects of my job.

    Cons

    There appears to be a gap between being the price leader in the industry and providing the world-class service experience that a customer expects from the price leader.

    Advice to Management

    Concentrate on our customers' perceptions of service delivery and not on internal statistics...there is always pressure to make one's part of the company look better than it really is.


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  5. Helpful (1)

    "Hopper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hopper in Walker, LA
    Former Employee - Hopper in Walker, LA
    Recommends
    Neutral Outlook

    I worked at Waste Management full-time (Less than a year)

    Pros

    Friendly People. Good Costumer Service.

    Cons

    Sometimes trash is late being picked up do to altercations

    Advice to Management

    keep communicated and Suggest new ideas for costumer service


  6. Helpful (2)

    "Roll off driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend

    Pros

    Great pay and good drivers and good training

    Cons

    Route managers have their favorites and give them better routes

    Advice to Management

    Don't make new drivers swing drivers if they don't know the city


  7. Helpful (2)

    "Disaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Specialist in Columbia, MD
    Former Employee - Senior Operations Specialist in Columbia, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Waste Management full-time (Less than a year)

    Pros

    Everyday is different no boring days friendly staff good 401k benefits good medical dental eye care savings plan discounts last c

    Cons

    Everything is a rush job too many hats to wear requires more ppl to do the job bad morale no l

    Advice to Management

    Slow down boost morale help out be constructive not destructive


  8. Helpful (6)

    "Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Equipment Operator in Lakewood, NJ
    Current Employee - Equipment Operator in Lakewood, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time (More than 5 years)

    Pros

    The benefits are good . Supervisor cares about employees. Overtime when available. Hearing tests. Flu shots. They care about your safety. Paid day off for birthday

    Cons

    Underpaid. They pay new equipment operators more than current operators. Hire people off streets for operator positions instead of promoting in house trainees

    Advice to Management

    Pay me for what I do


  9. Helpful (5)

    "Senior Route Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Route Manager in Newark, NJ
    Current Employee - Senior Route Manager in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management (More than 5 years)

    Pros

    Great company depending on the connections that you make.

    Cons

    As you advance in the company it becomes apparent that it is definitely "who you know" that gets you promoted.

    Advice to Management

    Give more opportunities to young managers.


  10. Helpful (1)

    "Nothing to write home about"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Representative in Phoenix, AZ
    Former Employee - Major Account Representative in Phoenix, AZ

    Pros

    Steady pay steady pay steady

    Cons

    Negative work environment, Negative work environment

    Advice to Management

    Get some skills Get some skills


  11. Helpful (1)

    "WM Sells"

    Star Star Star Star Star
    Former Employee - Inside Commercial Representative in Marietta, GA
    Former Employee - Inside Commercial Representative in Marietta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Pay, nice building, stable company

    Cons

    Bad upper management shows a great deal of favoritism


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