Waterstone Mortgage Reviews | Glassdoor

Waterstone Mortgage Reviews

Updated August 24, 2018
49 reviews

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3.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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A.W. Pickel III
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49 Employee Reviews

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  1. Featured Review

    Helpful (1)

    "Forward Thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Employee in Pewaukee, WI
    Current Employee - Corporate Employee in Pewaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone Mortgage full-time (More than a year)

    Pros

    - Forward thinking executive leadership
    - AVAILABLE executive leadership
    - Transparent
    - My direct manager is amazing - provides me excellent professional opportunity and work/life balance
    - Access to the technology needed to be a top performer in my profession
    - Generous PTO structure
    - Active Employee Engagement - numerous ways to be involved and get to know your peers

    Cons

    - Benefits aren't TERRIBLE, but I've definitely worked places where they are more competitive

    Advice to Management

    There is always room to continue to improve - but that being said, I think WMC is definitely on the right track. Perhaps my only advice would be to remain aware of which managers are effective in their positions and which ones need to be managed out.

    Waterstone Mortgage Response

    Feb 23, 2018 – Corporate Recruiter

    Thank you for the five-star review! We're glad to hear your experience working with us has been very positive. Forward-thinking leadership, transparency, and innovative technology solutions are all... More


  2. "Great Work Place with great employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Conshohocken, PA
    Former Employee - Anonymous Employee in Conshohocken, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waterstone Mortgage full-time (More than a year)

    Pros

    Upper Management is awesome and want their employees to succeed

    Cons

    Nothing bad to say at all

    Advice to Management

    Keep doing what you are doing

    Waterstone Mortgage Response

    May 10, 2018 – Digital Marketing Specialist

    Thank you for the 5-star review! We’re glad to hear you felt valued and encouraged by our leadership team while you were with Waterstone Mortgage. This is one of our top priorities, and we strive to... More

  3. "Regional Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Executive Assistant in Albuquerque, NM
    Current Employee - Regional Executive Assistant in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone Mortgage full-time (More than 8 years)

    Pros

    Everyone at the Corporate level is willing to help. Technology is good.

    Cons

    Don't have any at this time.

    Advice to Management

    Keep doing what you are doing!

    Waterstone Mortgage Response

    Aug 24, 2018 – Digital Marketing Specialist

    Thank you for the positive review. Innovative technology solutions are a high priority for us, especially being in the mortgage lending industry. We're happy to hear that the work we put into our... More


  4. "Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Waterstone Mortgage full-time (More than a year)

    Pros

    The Processing Manager who trained me was phenomenal she knows her stuff.

    Cons

    The branch I work for was highly dysfunctional they just pushed, where you worked evenings and weekends and you didn't even have a home life.

    Advice to Management

    Keep more tabs on your branches make sure your employees are a little bit more happier lot of complaining being done

    Waterstone Mortgage Response

    Aug 24, 2018 – Digital Marketing Specialist

    Thank you for taking the time to leave us a review. We are glad you enjoyed working with and learning from our processing manager.

    We appreciate your honest feedback about work-life balance for... More


  5. "Loan Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pewaukee, WI
    Current Employee - Anonymous Employee in Pewaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Waterstone Mortgage full-time (More than a year)

    Pros

    Flexible Hours, steady stream of work coming in

    Cons

    Not much ability for growth, benefits could be better

    Waterstone Mortgage Response

    Jul 29, 2018 – Digital Marketing Specialist

    We value work/life balance and we're glad to hear you’ve been experiencing it here at Waterstone Mortgage.

    As we expand and continue to add more locations and employees around the nation, we are... More


  6. "Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Waterstone Mortgage full-time (More than 3 years)

    Pros

    None. The branch runs like a sweatshop. The LO's are disrespectful and throw processors, closer, and underwriters under the bus.

    Cons

    Too many to list. Management was not supportive at all. Benefits are expensive.

    Waterstone Mortgage Response

    Sep 10, 2018 – Digital Marketing Specialist

    Thank you for sharing your experience. We are disappointed to hear you felt this way during your time with Waterstone Mortgage. We appreciate your honest feedback and will keep it in mind as we... More


  7. "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Waterstone Mortgage full-time (More than a year)

    Pros

    Love the culture of this company. They encourage open communication with high integrity responses. Their employees are a priority. Loans are closed on time. Pay is decent.

    Cons

    Training could be better if they incorporated a more "do while we teach" approach. The only job advancement opportunities outside of the branch are only offered in the corporate office in Wisconsin. As far as branch employees go, they allow loan officers, processors, managers to work remotely but any sales support staff cannot.

    Advice to Management

    Keep employees engaged during training modules and allow branch sales support staff to work remotely.

    Waterstone Mortgage Response

    Aug 6, 2018 – Digital Marketing Specialist

    Thank you for the positive review. We are glad you’ve enjoyed our company culture, which is a huge priority for us. Our employees are very valuable to us, and your satisfaction and engagement is... More

  8. "Closing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Closing Manager in Pewaukee, WI
    Former Employee - Closing Manager in Pewaukee, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Waterstone Mortgage full-time (More than a year)

    Pros

    great team members and good pay

    Cons

    no support from management. very poor management

    Waterstone Mortgage Response

    Jun 25, 2018 – Digital Marketing Specialist

    Thank you for taking the time to post a review. We're glad you enjoyed a positive work environment with your former colleagues and lucrative pay.

    We're sorry you felt the leadership team doesn't... More


  9. "Loan Originator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Denver, CO
    Current Employee - Loan Officer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone Mortgage part-time (Less than a year)

    Pros

    Flexible hours and ability to work with a great manager! Bill is the BEST!

    Cons

    I haven't found any as yet.

    Advice to Management

    Keep doing what you are doing, ever improving and coming up with new innovations, especially when it comes to underwriting.....they are helpful and easy to work with. Thanks!

    Waterstone Mortgage Response

    May 10, 2018 – Digital Marketing Specialist

    We appreciate your kind words – thank you! We agree, Bill is a talented manager, and we’re glad your experience has been so positive at our Denver, Colorado branch. Thanks also for the feedback about... More


  10. Helpful (1)

    "Poor Leadership leading to toxic work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waterstone Mortgage full-time (More than a year)

    Pros

    a few really nice and supportive co workers.

    Cons

    Local and Regional Management allowed( ignored) complaints of manipulative and poor leadership. This allowed toxic and bullying behavior on the part of some employees. People are treated as a piece of office equipment, without care or loyalty. The only concern seemed to be numbers, and if your numbers were high enough you were able to behave in unprofessional and aggressive ways.

    Advice to Management

    Make sure employees receive actual yearly reviews( i did not) and a clear chance to progress or even may a higher pay. Don't allow the main sales manager to be producing, it creates a manipulative and deceptive role for the sales manager. When employees reach out with concerns, do not dismiss them. Please consider the high turn over rate as an indicator of the quality of leadership and work environment.

    Waterstone Mortgage Response

    Jun 7, 2018 – Digital Marketing Specialist

    Thank you for sharing your experience with us and for taking the time to submit your review. We are glad you enjoyed a positive work environment with some of your former colleagues.

    We're sorry... More


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