Wave Broadband Reviews in Kirkland, WA | Glassdoor

Wave Broadband Kirkland Reviews

Updated February 9, 2017
31 reviews

Filter

Filter

Kirkland, WA

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Weed
16 Ratings

31 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Micromanagement but it's a call center so that's expected (in 8 reviews)

  • They are not competing on the ground level with proper safety tools, training, actual tools to perform the work techs are asked to do and low pay (in 4 reviews)

More Pros and Cons

  1. "Tech Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kirkland, WA
    Former Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wave Broadband (More than a year)

    Pros

    $300/month bonus for first three months. Free bus pass for anywhere and anytime and you can con them into getting a parking pass too

    Cons

    Not a place to meet a decent looking girl. Mandatory overtime, bad schedules.

    Advice to Management

    Change late/tardy policy to prevent a revolving door. Good employees are worth giving slack than 30 seconds late from a break or lunch.


  2. Helpful (1)

    "Get ready to sell your life away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kirkland, WA
    Current Employee - Customer Service Representative in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wave Broadband full-time (More than a year)

    Pros

    As far as cable companies go, it's probably the least soulless. The people seem to be okay. Decent starting pay, and the bonus structure is very friendly if you like sales.

    Cons

    They DEFINITELY downplay the role of sales, to the point they said when I started that it's not a sales based job, but once you started all that happens is people breathing down your neck asking you to sell more things to people who don't want them. They ultimately do not care about their customers and I have seen some very good reps let go in my time for some minor things.

    Advice to Management

    Give your reps some room. Hire some more people.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Permit Technician in Kirkland, WA
    Current Employee - Permit Technician in Kirkland, WA
    Recommends
    Approves of CEO

    Pros

    Great employee benefits, flexible work environment

    Cons

    Not really any, to be honest


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Pay is decent, if you don't mind being treated like trash"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales Representative in Kirkland, WA
    Former Employee - Customer Service/Sales Representative in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wave Broadband full-time (Less than a year)

    Pros

    You get paid on time
    Set hours
    Monthly Bonus

    Cons

    Won't evacuate building during a fire alarm, will tell you to keep taking calls.
    Won't evacuate building during a bomb threat. (both of which happened during my employment)
    Abusive customers.
    Not allowed to request that customers treat you with respect/as a human.

    Advice to Management

    Allow the CSR/TSR to actually stand up for themselves. All you seem to care about is the money, and NOT your employees. You need to care more about your employee's mental health and happiness. Also, if there's a bomb threat, EVACUATE THE BUILDING.


  6. Helpful (5)

    "Run as fast as you can..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Operations in Kirkland, WA
    Current Employee - IT Operations in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wave Broadband full-time

    Pros

    Good place to get your foot in the door to learn something about the industry before you flee for a better paying alternative.

    Cons

    Lack of communication from the VP level. Company is just going through the motions until they sell to Comcast, Charter or someone else. No long-term planning being discussed. Work site and building area is like a war zone. Construction on the new Kirkland Urban means no parking for anyone. You need to park 1 mile away and shuttle bus in unless you get there early enough to find parking on the street. Good luck trying to go anywhere for lunch or even to nearby QFC due to the construction. They can't even hold interviews on site because of the lack of parking. Management keeps dangling the promise of a new building in front of everyone, but it's 2 or 3 years away, and everyone knows Wave will be sold and gone by then. Really demoralizing. Add to the fact that you will be severely underpaid here compared to just about anywhere else, and its just rubbing salt in the wound. Every year we are subjected to employee satisfaction surveys, and every year they totally ignore the core issues of concern. We spend one hour talking about the results and that's it for the year. Totally inept and narcissistic senior leadership that only care about cutting costs and personnel to be more attractive for the next buyer.

    Advice to Management

    Every year communication and compensation are the leading areas of concern on our surveys, yet you continue to ignore them both. One or two emails from the CEO a quarter is not good communication. Your staff wants to know more about the future of this company. And pay us fairly, dammit!


  7. Helpful (1)

    "Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Kirkland, WA
    Current Employee - Dispatcher in Kirkland, WA
    Approves of CEO

    Pros

    Good boss, nice environment, I love the job, Co-workers are always helpful and will not let you down, the team work is awesome. Company benefits are not that bad (was actually so much better than my previous job). Location is nice, its in the center of Kirkland.

    Cons

    Parking is a bit of a challenge right now because the whole Parkplace is being renovated, it looks like Hulk took a leg drop at this place. As long as you don't mind favoritism and office politics and just mind your own business like me you will be fine.

    Pay rate can be better, probably reason why people leave.

    Advice to Management

    To my boss, keep up the good work and thank you for working hard to make this place better.


  8. "Company environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband (Less than a year)

    Pros

    Friendly people. Good place to start a career. The work is challenging due to company growth and depending on the position.

    Cons

    The company is going through growing pains, the pay is low. The benefits could be better but are decent.

    Advice to Management

    Keep the employees if they are doing good work and pay them the market rate. Overall it would be in the company's interest to retain the employees and pay them market rate. The benefits could be better.


  9. Helpful (2)

    "Wave Broadband"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Kirkland, WA
    Former Employee - Accountant in Kirkland, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Wave Broadband full-time

    Pros

    Great group of people to work with. Co-workers willing to help each other to get tasks done.

    Cons

    What more can I say....Pay sucks! Significantly below market rate and overloaded with responsibilities. They don't value their employees. They just take take and take and abuse you until you can't stand it anymore and you leave. Annual review is more of an insult than anything else. Lots of favoritism. Employees turnover is amazingly high (it's like a revolving door) . Company made all employees to believe that they pay their employees at market rate. ( That's baloney!) Each year they have employees' survey....and the two most lowest scores are: pay and lack of communication from management team. They made many attempts to resolve these issues and when it comes to the "pay" discussion they spent like two minutes on the subject ( literally they brushed it off...truly sad!)
    It's no brainer...take some money away from top managements and distribute to the rest of workers to bring them up to market rate. DONT EVER CONSIDERED OF WORKING FOR WAVE...YOU WILL RIDE THE WAVE!!

    Advice to Management

    Stop hiring all the VP's and pay them a ton load of $$$. Let's start paying the rest of your staff more and bring them up to market rate than you don't have to deal with such a high turnover rate across all departments. Let's show that you care for the rest of your staff.


  10. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends
    Positive Outlook

    I have been working at Wave Broadband (Less than a year)

    Pros

    Nothing but good to say! This is a wonderful company to work for.

    Cons

    Only that there are some growing pains that need to be worked out


  11. Helpful (3)

    "Good Start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Kirkland, WA
    Former Employee - Technical Support Representative in Kirkland, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wave Broadband full-time (Less than a year)

    Pros

    Good starting place if you have no experience

    Cons

    Stress of dealing with customers and intense tardy policy, Performance based compensation makes you do the job faster, but doesn't necessarily help the customer out the most.

    Advice to Management

    Second tier tends to not support first tier. Some do, but not all


Showing 31 of 90 reviews
Reset Filters