Wave Broadband Reviews | Glassdoor

Wave Broadband Reviews

Updated August 29, 2017
21 reviews

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3.0
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Steve Weed
9 Ratings

21 Employee Reviews

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Pros
  • This company is growing, there are a lot of opportunities to grow with it (in 4 reviews)

  • Free soda, some decent people, casual (in some cases, way too casual) dress code (in 5 reviews)

Cons
  • Micromanagement but it's a call center so that's expected (in 8 reviews)

  • There is no parking and if your late 15 seconds you get written up (in 5 reviews)

More Pros and Cons

  1. "Data Reporting Analyst/"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Wave Broadband as a contractor

    Pros

    Hours were good.
    I had very helpful bosses and the people were nice. The big projects that I completed kept me busy and I felt depended on.

    Cons

    The work did not last long enough to justify keeping me on. I feel they do not look far enough ahead and may run into some serious problems before they are able to catch them and react appropriately.

    Advice to Management

    Find any and all faults with your systems especially the sales to service side. You have the biggest potential to lose customers if you do not even know who you are providing service to.


  2. "good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time

    Pros

    Up and coming company with a vision. Work from home/field

    Cons

    Growing pains much like you'd find in a start up.

  3. Helpful (1)

    "Enterprise Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Paycheck is OK, but about 1/2 of industry norm for enterprise.

    Cons

    Leadership totally sucks and the only division that gets any marketing or internal attention is Wave G.

    Advice to Management

    It's a revolving door for reps because you suck.


  4. Helpful (4)

    "Better than most, not as good as some"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Neutral Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time (More than 5 years)

    Pros

    Room for growth and advancement if you've got the wherewithal to pursue and engage your leadership in your career progress.

    Cons

    Compensation isn't as good as it could be. C-Level gives zero cares about front line life, or what makes customers tick, focusing instead on the bottom line and increasing revenue. As others have stated, compensation and communication are indicated as yearly issues with employee satisfaction surveys, but employees are told that increasing customer satisfaction will increase employee satisfaction, not a true statement.

    Advice to Management

    Actually care about who you are hiring. Don't just fill a seat with a body in order to get the phone answered, you're not doing yourself or your company any favors when three other agents have to clean up the mess left by an incompetent first agent. Better pay, clear career paths, and ongoing training would make this a stellar place to work again.


  5. "Let's see what happens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kirkland, WA
    Current Employee - Customer Service Representative in Kirkland, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    People seem friendly. Still very new and learning. But seems like a very non stressful job. Sales is big thing.

    Cons

    Training can be better. I understand the training is new but it lacks real in depth information. Just here you go this is it.


  6. "Direct Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time (More than 3 years)

    Pros

    Flexible work schedule, good benefits, weekends optional.

    Cons

    Deceleration if not at 100 percent to goal, base salary is too low for industry average. Not a bad place to work can do well if you work in low income neighborhoods and apartments.

    Advice to Management

    Relax


  7. "Network Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Administrator
    Former Employee - Network Administrator

    I worked at Wave Broadband full-time (Less than a year)

    Pros

    The company is a great place to work

    Cons

    Great company to work for

  8. Helpful (1)

    "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time

    Pros

    Work from home is an option

    Cons

    Micromanagement but it's a call center so that's expected


  9. "Tech Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kirkland, WA
    Former Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wave Broadband (More than a year)

    Pros

    $300/month bonus for first three months. Free bus pass for anywhere and anytime and you can con them into getting a parking pass too

    Cons

    Not a place to meet a decent looking girl. Mandatory overtime, bad schedules.

    Advice to Management

    Change late/tardy policy to prevent a revolving door. Good employees are worth giving slack than 30 seconds late from a break or lunch.


  10. Helpful (1)

    "Technical support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    interesting people work there and they do pay for education/training

    Cons

    Unrealistic expectations considering tools and changes, low wages.


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