Wave Broadband Reviews | Glassdoor

Wave Broadband Reviews

Updated February 23, 2017
88 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Steve Weed
43 Ratings

88 Employee Reviews

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Pros
  • Corporate offered good benefits package (in 5 reviews)

  • Free soda, some decent people, casual (in some cases, way too casual) dress code (in 4 reviews)

Cons
  • Micromanagement but it's a call center so that's expected (in 8 reviews)

  • They are not competing on the ground level with proper safety tools, training, actual tools to perform the work techs are asked to do and low pay (in 4 reviews)

More Pros and Cons

  1. "manage a departments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time

    Pros

    Wave is focused on two key objectives: Treat the customer well. Treat the employees well. This is a great place to work if you really care about people. Plans are to hire nearly 100 people this year as we grow our business. Very existing place to work with lots of career growth opportunities. Very transparent management style with goals and objectives updates being shared regularly.

    Cons

    The Cable TV industry is messed up ... content providers raise their price so we have to raise our price and the customer blames us. BUT, the internet side of the business is great! We actually offer Gigabit connections to residents that works! Our competitors claim they do, but they don't.

    Advice to Management

    Keep investing in our system and expanding our data footprint so that we can bring our quick internet service to more customers.


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Tech in Owings Mills, MD
    Former Employee - Broadband Tech in Owings Mills, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wave Broadband full-time (More than 3 years)

    Pros

    The people are excellent, happy to work with all of them.

    Cons

    The hours are killer, but that's not Wave's fault, it's broadband as a technology and just the way it all works out.


  3. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends
    Positive Outlook

    I have been working at Wave Broadband (Less than a year)

    Pros

    Nothing but good to say! This is a wonderful company to work for.

    Cons

    Only that there are some growing pains that need to be worked out


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Installation Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Port Orchard, WA
    Current Employee - Installer in Port Orchard, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time

    Pros

    Rewarding work, challenging and interesting, good coworkers, good bosses

    Cons

    Sometimes long hours, high workload pressure

    Advice to Management

    Try to get the work load under control


  6. "fun company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - opportunities
    - benefits for selling

    Cons

    - pay rate
    - parking
    - Communication throughout departemtns

    Advice to Management

    N/A


  7. Helpful (1)

    "Great benefits, perks and coworkers!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BBT in Woodburn, OR
    Current Employee - BBT in Woodburn, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    The management, dispatch and other techs are very pleasant to work with. I have never before worked for a company that cares so much for its employees. They provide a voucher to get a great pair of boots, a company phone, a company vehicle if applicable( with the option to start from home), and after 3 months you get all services for free if you live in a service area. The PTO is great,with paid holidays and 3 floating holidays, 5 days PTO after 90 days and another 5 days of vacation after a year,and the PTO rolls over up to 120 hours. Medical, dental, vision and 401k, quarterly incentive bonuses and profit sharing. Benefits aren't too expensive, either.
    It's also great to not have someone breathing down your neck while your working, but if you have a problem, there are several people available to contact with any questions, and if need be, they will send another tech your way to help out.

    Cons

    I like overtime, but with a family it can sometimes get to be a little stressful. Generally, it's kept under control pretty well,though.

    Advice to Management

    Keep up the great work and positive attitudes! And regular feedback on your overall view of how an employee is doing makes a big difference.


  8. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Permit Technician in Kirkland, WA
    Current Employee - Permit Technician in Kirkland, WA
    Recommends
    Approves of CEO

    Pros

    Great employee benefits, flexible work environment

    Cons

    Not really any, to be honest


  9. Helpful (1)

    "Opportunities for those who look"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends

    Pros

    Good benefits
    Orca Card
    Close to freeways
    Opportunities for advancement

    Cons

    Occasional desk sharing
    strict attendance policy especially regarding tardies

    Advice to Management

    Listen to your team. Actually care what the employees have to say and the feedback that they give you. There are a TON of super talented people who don't get the full support and the opportunities that they deserve. Recognize where it's due.

    Don't micro-manage. Understand that this is not beneficial to your employees or you as an employer.


  10. Helpful (1)

    "Interesting work - smart and friendly people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kirkland, WA
    Current Employee - Manager in Kirkland, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    Very positive work environment in the corporate office (Kirkland). Staff is friendly and hard-working, management is open-minded and approachable. The benefits are good, parking is free and bus passes are subsidized. And there's a Starbucks in the complex!

    Cons

    Pay is probably a little lower than other places, but the work/life balance compensates for it.

    Advice to Management

    Continue to listen to your employees


  11. Helpful (1)

    "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    This company is growing, there are a lot of opportunities to grow with it.

    Cons

    Because the company is growing and buying other companies there are some problems coming up where the old guard of some of the purchased companies do not want to change and accept the new direction of the larger company

    Advice to Management

    There needs to be more accountability or better integration of the purchased companies in to the greater Wave fold



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