Wave Broadband Reviews | Glassdoor

Wave Broadband Reviews

Updated October 11, 2017
104 reviews

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2.4
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Steve Weed
52 Ratings

104 Employee Reviews

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Pros
  • This company is growing, there are a lot of opportunities to grow with it (in 4 reviews)

  • Free soda, some decent people, casual (in some cases, way too casual) dress code (in 5 reviews)

Cons
  • Micromanagement but it's a call center so that's expected (in 8 reviews)

  • For instance, if you are more than 15 seconds late from the start of your shift, a break or lunch, you get marked for a tardy (in 4 reviews)

More Pros and Cons

  1. Helpful (3)

    "What it could be..........."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend

    Pros

    People are great. Location is awesome, next door to fitness club and a grocery store. Free water and use of a microwave.

    Cons

    Computers are old and the system they run on always crashes. Will not even try to keep good, experienced people. Some managers do not know the business. Way to strict on breaks and lunch schedules.

    Advice to Management

    Stop bringing outsiders into management that have never worked in this field. Promote from within, there are some very good people working here (and a lot more that have left).


  2. Helpful (3)

    "Could and Should be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kirkland, WA
    Current Employee - Customer Service Representative in Kirkland, WA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    The wages are alright and benefits are good. The non managers are on the most a good hard working bunch. Friendly and easy to get along with.

    Cons

    The senior reps do everything because the management is horrible. By senior rep I mean someone that has been with the company for over one year, because the turnover is really high. The on-going joke is, bust your ass to get into management because then you get to take two plus hour lunch breaks, shop online, play games. Basically do as they say not as they do. People call us for help and we have our hands tied by very below par management.

    Advice to Management

    Fire all floor leads and lower management because they cannot find their way out of a brown paper bag.

  3. Helpful (3)

    "Horrendous place to work or to be a customer !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend
    Negative Outlook

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    Get out of there !! For customers, cancel your service ! This is a company that treats employees very badly !!

    Cons

    True hiring and firing monthly ! Quick to do so called training classes where the trainer constantly brags and seems very uninterested in wave or his job. The reps are constantly monitored (every call is recorded). If you don't con someone into getting a service (note: the majority of customers are in collections). When customers say they cannot pay, the rep gets canned for not conning them into paying their full bill. Very very small time operation ! Stay far away !!

    Advice to Management

    Being a very small company compared to Comcast, you need to ramp up your promotions offered to Fortune 50 companies to be compettive. Also the idea of canning employees because they cannot con the called (against FCC regulations) is extremely primitive! Every consumer needs to run when they your company's name and culture.


  4. Helpful (3)

    "Run .. company is disfunctional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Doesn't Recommend

    I have been working at Wave Broadband full-time (More than a year)

    Pros

    Very very few except of you are a high school dropout, you will be in good company

    Cons

    Bad examples for employees, you are forced to con callers who are in collections ( 3 months overdue ) to pay in full and then force them to signup for another service which they cannot afford. Every call is monitored, jokes made about the calls and the customer abound. Poor example of a company. Get a life, learn from Comcast !

    Advice to Management

    You should take a tip from management at Microsoft, only the brightest who lead by example. Look at all the poor reviews of your company ( no way anyone can recommend this company even as a consumer ).


  5. Helpful (2)

    "Not Recommended for Career Minded Professionals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Seattle, WA
    Former Employee - Sales Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Wave Broadband full-time (More than 3 years)

    Pros

    Clean facility (Kirkland main office).

    Cons

    Frontline employees lack training. HR hides behind policies. Management is incompetent. Senior Management is self interested.

    Advice to Management

    A drastic top down makeover is necessary. Starting with the "policies" that enable employees to grow in a motivating work environment. Both frontline and managerial employees need some serious training in their respective fields to support business growth. C-Level employees need to think more with their hearts and instead of their wallets to instill the needed business culture and values. Please take a look at top/world leading companies in the Pacific Northwest as examples.


  6. Helpful (2)

    "Probably one of the worst companies I have worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wave Broadband full-time (More than a year)

    Pros

    Decent benefits, friendly coworkers - but not a lot of teamwork.

    Cons

    Low pay, no training, upper management is "less than truthful" and unethical - all of which trickles downward into the mid-management team and affects the employee morale.

    Advice to Management

    Would evaluate where Wave is as a company, have a direction and a plan. Management is having a power struggle, and not enough focus on the customer and employees. Everyone is out for themselves, and there is no thought to working together as a team for the good of the company, employees and customers.


  7. Helpful (3)

    "Not a good company to work for. Use it for a short term job while looking for another."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    Some nice people work here

    Cons

    Cheap towards people and the business. Extremely short sighted/small minded. No empowerment to do the job. Pay and benefits below industry. Very poor executive leadership/direction.

    Advice to Management

    Sell the company that has the financial resources and management capability to grow the company to the next level. i.e. Comcast, Cox, TW. P.S. It's not worth as much as you think it is!

  8. Helpful (5)

    "They will take advantage of your skills and promise compensation and deliver nothing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer/Warehouse/Systems Tech/Anything Else They Needed in Depoe Bay, OR
    Former Employee - Installer/Warehouse/Systems Tech/Anything Else They Needed in Depoe Bay, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wave Broadband full-time (More than a year)

    Pros

    They teach you many ways of apologizing for their inability to provide proper service.

    Cons

    You give them all you can. Me for example having 10 years experience in the industry doing everything from installs, to underground construction, to sweeps, and managing. I got hired on as a tech 2 with a pay of $15.15hr. . Because that was the only position they had available at the time. I was promised a review after 3 months that would have my pay adjusted to what i'm worth. Well 1 year later and a long list of broken promises I was forced to quit. They even had the gull to appeal my unemployment. I would not trust these people at all. They take advantage of you. Act like they care about you while leading you on, and on...

    Advice to Management

    keep the people that work the hardest and compensate them appropriately. Make sure your managers are actually working out in the field. Fire them if they come into the office reeking of alcohol.


  9. Helpful (4)

    "Unorganized Cable Company should be bought out"

    StarStarStarStarStar
    Former Employee - Maintenance in Woodburn, OR
    Former Employee - Maintenance in Woodburn, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wave Broadband full-time (More than 8 years)

    Pros

    Well you surely will never see a supervisor which makes it nice. The benefits are standard cable benefits like any other cable company.The people are okay that work there.

    Cons

    The management from top down leaves a lot to be desired. Drunk supervisors are not needed in this company. There are some people who have never had a performance review with the company even after multiple years of working there. This has not changed. Horrific inventory system. You could never get supplies that you needed for basic everyday field work. Customer's having buried lines could take years as well as damaged cable. They will tell you repeatedly that pretty much everything is NOT in the budget which includes customers and pay raises. Always some excuse.
    Instant installs every day makes no sense. Sometimes you will have twenty jobs in a single day and then get instant installs on top of that so you never knew when you'd be finished for the day.
    No dispatch system. They don't monitor your routes nor do the supervisors so if somebody gets injured nobody would know where you were at.
    Pay is way below average. You will never get a review. One of the worst cable companies I have ever worked for.

    Advice to Management

    Come up with an incentive program to make employees want to work for this company. Instant Installs are not it. When you have a yearly meeting with the employees leave the management team out of the room so people can say what is really going on without fear of retaliation.


  10. Helpful (5)

    "Frustrated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wave Broadband full-time (More than 3 years)

    Pros

    There are some good people working for Wave.

    Cons

    Well, mainly it has to do with the idea of doing more with less until you can do everything with nothing. Everything the company does can be traced back to either stupidity, cheapness, or pettiness. If you excel in these three areas then you are management material. As many technicians say here, "Safety third!".

    1) Technicians never know when they will off work
    2) Skilled technicians (from Comcast) have to shoulder the difficult work for the "bros"
    3) "Bros" are Guamanians that are off by 4pm or alternately schedule their work into your clip (i.e. new connects)
    4) There is no training program, but if you are skilled you are also responsible for other outlying systems
    5) Metrics to measure your job performance encourage lying and cheating and are not actively reviewed (or understood) by management.
    6) "We just do what we're told"
    7) Buy your own tools with your own money and pay your own parking tickets and traffics tickets that are held on to by the company so that there is an additional late fee. (To be fair Wave will pay some parking tickets)
    8) You will not get a job performance review. You may bring it up several times and ask what you must do to get a reasonable raise, but in the end you will not get one.
    9) Wave might falsify documents to aid in getting you fired.
    10) I promise you that you will have days where you are hanging off the the telephone pole at night and yell "f^%" from the top of your lungs.

    Advice to Management

    Management as it is, is doing a great job. They are really sticking it to the little guy.


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