Wawa Reviews | Glassdoor

Wawa Reviews

Updated May 27, 2017
921 reviews

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921 Employee Reviews

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Pros
Cons
  • Hyper "Retail Atmosphere" meaning ZERO work life balance for managers (in 35 reviews)

  • Being a 24/7/365 facility causes some stress for families during the holidays, but the associates like the double time pay for Christmas (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Sort of a good place depending on store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Philadelphia, PA
    Former Employee - General Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wawa full-time (More than 8 years)

    Pros

    If you like fast pace like me this is a good place to work. However you get some lazy people who can make the job more demanding.

    Cons

    The corporate staff is out of touch with store operations. A big problem is they make people GM's of stores when they aren't qualified to fill the walk-in cooler. They cut labor hours and expect the same results. Store survey they offer to customers is not consistent. I go into my local Wawa at least 3 times a week and have never been offered to fill out a survey (Blue Bell).

    Advice to Management

    If you are an area manger or above please get into reality, store conditions can't be perfect like you expect.


  2. "Former Customer service supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Toms River, NJ
    Former Employee - Customer Service Manager in Toms River, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wawa full-time (More than 5 years)

    Pros

    Quickly Expanding Company, great 401k & benefits, advancement opportunities, mostly friendly staff

    Cons

    Low wages, revolving door of management, only top management positions are well paid, drama/clicks

    Advice to Management

    Pay lower level management better if you want to keep them around


  3. Helpful (1)

    "Lead Customer Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Customer Service Associate in Orlando, FL
    Current Employee - Lead Customer Service Associate in Orlando, FL
    Recommends
    No opinion of CEO

    I have been working at Wawa full-time (More than 3 years)

    Pros

    Friendly, high energy work environment where you get to know your community
    Great benefits and advancement opportunities

    Cons

    Open availability means that you will be overworked, because coworkers will choose to call out or not complete assigned tasks. Then this becomes your problem in which you have to do double the work but still manage to get paid the same as others. If you think all that hard work will get you a better position practice networking because "Favoritism" is the only way you move up the ladder.

    Advice to Management

    Accountability needs to be a priority! If everyone does their job correctly every store would be perfect. Lose the dead weight and evaluate job performance more than once a year.


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  5. "Wawa"

    Star Star Star Star Star
    Former Employee - Customer Service Associate in Wilmington, DE
    Former Employee - Customer Service Associate in Wilmington, DE

    I worked at Wawa full-time (More than a year)

    Pros

    Raise every 3 months at the company

    Cons

    The workload is a lot for the amount we get paid

    Advice to Management

    Stop changing the managers around


  6. "Night Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Supervisor In Training in Wilmington, DE
    Former Employee - Night Supervisor In Training in Wilmington, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wawa full-time (Less than a year)

    Pros

    Great place to work. Unfortunately I had to leave due to benefits misunderstanding. I thought I had an agreement with the Store Manager to return in 2017. However, I was inform to continue to follow up because hours ere cut back, and there wasn't any availability. My goal was to use my retail experience and prove that I would be able to manage a store or ve an integral part of a management team running a store. I hopingbto heat soon that availability has opened doors.

    Cons

    Anyone who is assigned to back up the manager during their absence should not be anyone who is to chummy with co-workers. Productivity simply suffers. Please note that the issue mentioned was apparently being corrected.?

    Advice to Management

    Use experience resources to assess their view of present situations in order to ge an outsiders view on what they see and recommend ideas and thoughts that would benefit the store and company overall.


  7. "Good pay and posistions available"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Night Manager in Henrico, VA
    Current Employee - Night Manager in Henrico, VA

    I have been working at Wawa full-time (More than 10 years)

    Pros

    Long term careers are a super plus

    Cons

    Work life balance and advancement issues too long

    Advice to Management

    Communication and team work needs improvement


  8. Helpful (2)

    "Food and Beverage Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Supervisor in Williamsburg, VA
    Former Employee - Food and Beverage Supervisor in Williamsburg, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Wawa full-time (More than a year)

    Pros

    Consistent hours
    Benefits
    Training relative to working at any store
    Opportunities for advancement in company

    Cons

    Over worked not payed enough
    Management creates more drama than solving it

    Advice to Management

    Handle problems anomalously
    Set development goals for your employees to strive for


  9. "CSA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Orlando, FL
    Current Employee - Customer Service Associate in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wawa full-time (More than a year)

    Pros

    Company has made a great investment in its employees and their advancement. They offer tuition reimbursement, an associate in need fund to help through disasters, and continued reviews of what you have been doing well and what you can improve on before you can move up in the company. They have corporate events such as goose jam and family nights to induct you in to their culture and thank you for your hard work.

    Cons

    If you have a bad management team you will never make it to a new position. It sucks to be static.


  10. "Customer Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Jenkintown, PA
    Current Employee - Customer Service Associate in Jenkintown, PA
    Recommends

    I have been working at Wawa full-time (More than 3 years)

    Pros

    There is a good working atmosphere and the management treats me well.

    Cons

    There are periods of time where it is extremely busy but the store is well staffed and that helps reduce stress.


  11. "Good place to work overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Cherry Hill, NJ
    Current Employee - CSA in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wawa part-time (More than 5 years)

    Pros

    PTO, flexible, medical benefits, stock options, fast paced environment

    Cons

    Cap on pay and drama


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