Wawanesa Insurance Reviews | Glassdoor

Wawanesa Insurance Reviews

Updated October 12, 2018
135 reviews

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3.7
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Jeff Goy
53 Ratings

135 Employee Reviews

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Pros
  • "Great Benefits, People that care about you both as an employee and an individual" (in 9 reviews)

  • "Forward thinking company rethinking the work environment to appeal to a wave of new creative talent" (in 9 reviews)

Cons
  • "Working mandatory Holidays in Customer Service when the rest of the company gets vacation" (in 7 reviews)

  • "Employees and upper Management are stuck in old traditional management ways not being competitive with present economic conditions" (in 6 reviews)

More Pros and Cons

  1. "Great employer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Family atmosphere. Great benefits.pension plan

    Cons

    Behind the times. No communication


  2. "Customer Service Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Wawanesa Insurance full-time (More than 10 years)

    Pros

    Great benefits and that is it.

    Cons

    Most supervisors in customer service refuse to take supervisor calls and customers get more frustrated. Too many systems glitches which affects your performance. Unrealistic expectations with system glitch.

    Advice to Management

    Supervisors should get reported when refusing to take supervisor calls or when their not in their office to take calls, just like customer service representatives.

  3. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Diego, CA
    Current Employee - Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wawanesa Insurance full-time (More than a year)

    Pros

    Nice coworkers easy going atmosphere

    Cons

    Pay is below industry standards, management is super lazy, refuse to give raises to top performers really cheap, took away pension for no reason

    Advice to Management

    Pay your employees industry standards, stop taking away benefits


  4. Helpful (1)

    "Sales Agent/Mentor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent/Mentor in San Diego, CA
    Current Employee - Sales Agent/Mentor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wawanesa Insurance full-time (More than a year)

    Pros

    Easy Job. Nice supervisors, friendly environment. 401k matching 7%, Pension and great health, vision, and dental benefits

    Cons

    Lack of technology, no commission, hard to get a schedule change, hard to move up.

    Advice to Management

    Fight for your top agents and get them paid!!!


  5. Helpful (1)

    "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wawanesa Insurance full-time

    Pros

    Pension
    Medical $10 a month if it's just you

    The real pro here is wawanesa was in deep water so to speak at least in the customer service department it was really bad. But in one year with suggestions from us they turned it all around and now it's a great place to work.

    Cons

    Still a lot of favoritism and HR reps have no idea what they are doing

    Advice to Management

    Keep doing employee surveys and implementing suggestions from us when you can. Maybe try to be less bias. Ml


  6. "A new employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wawanesa Insurance full-time

    Pros

    A good company that takes care of its employees

    Cons

    Difficult to introduce a change.


  7. Helpful (2)

    "Former employee cons of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wawanesa Insurance full-time (Less than a year)

    Pros

    Good pay. And benefits. Horrible place to work.

    Cons

    Horrible training to new hires.
    Leadership are to proud and hate to help employees.
    Leadership doesn't like to work hard and they don't like different work ethics on new employees.

    Advice to Management

    Be more realistic on the information provided to new employees for the best of the company. And pay attention to the staff attitudes

  8. Helpful (4)

    "Just ok, will always be searching for something better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wawanesa Insurance full-time (Less than a year)

    Pros

    Benefits
    Co-worker...most
    Pay is ok
    Large break areas
    Large work spaces
    Location
    Profit sharing
    Life insurance
    Low rates
    Nice deli downstairs

    Cons

    Micro Managing at its best
    Getting time off
    Emails if your 1 minute late from lunch, ONE TIME
    Computer system is a joke and can’t fix the most important button.
    Parking parking parking
    Being pushed to get people to sign up for email distribution by being pushy.
    Favoritism
    Closed off work spaces
    Hours
    They hire a lot from the outside
    Most of all always feeling tested. It’s a very stressful environment.
    Managers are mostly nice but always in meeting and some seem out of touch with the actual job.

    Advice to Management

    Get off out backs so much, change ALL Of the listed cons above.


  9. Helpful (1)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in San Diego, CA
    Current Employee - Claims Specialist in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wawanesa Insurance full-time (More than 3 years)

    Pros

    Pension, benefits & PTO.
    Work with mostly good people.

    Cons

    Claims management. The majority of the supervisors in claims are terrible. No leadership at all. Just sit in their corner & avoid everything, until there is a fire. Then over react & not actually help. It’s honestly embarrassing how useless these supervisors are.

    Advice to Management

    Hold your sups accountable. Work environment filters down from the top, so if the department environment is toxic, work you way up until you identify the actual problem.


  10. Helpful (4)

    "All about who likes you.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Wawanesa Insurance full-time

    Pros

    Central Location
    Casual Dress
    Pension/Benefits
    Not micro managed

    Cons

    -Outdated and slow system that has a weekly glitch
    -Inconsistent training
    -Supervisors hate to take calls, and you may find yourself “punished” for assigning a sup a call
    -NEPOTISTIC. This company is all about who likes you. A popularity contest amongst supervisors, if you will.

    Advice to Management

    Treat all employees fairly.
    Update your system.
    Provide training and development roles for reps that actually want to move up with the company
    -BE FAIR


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