Wawanesa Mutual Reviews | Glassdoor

Wawanesa Mutual Reviews

Updated February 9, 2017
73 reviews

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Full-time Part-time

2.7
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Jeff Goy
14 Ratings

73 Employee Reviews

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Pros
Cons
  • No room to grow or be promoted unless you're friends with management (in 6 reviews)

  • Working mandatory Holidays in Customer Service when the rest of the company gets vacation (in 5 reviews)

More Pros and Cons

  1. "customer service"

    Star Star Star Star Star
    Former Employee - Data Entry Operator in San Diego, CA
    Former Employee - Data Entry Operator in San Diego, CA

    I worked at Wawanesa Mutual full-time (More than 10 years)

    Pros

    Mon-fri job good pay and benefits are free

    Cons

    Poor customer service training and bad management

    Advice to Management

    poor management


  2. Helpful (4)

    "Where Free Thinkers Come to Die - Inside Liability Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Diego, CA
    Former Employee - Claims Adjuster in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Wawanesa Mutual full-time (Less than a year)

    Pros

    -The money and benefits are the only possible reason anyone would or should work here - but as you know - money does NOT buy happiness. No one ever sticks around long enough (10 years) to see the pension.
    -Is better than the overly micro-managed Geico but even Geico doesn't fire without reason. Wawanesa is a bully's playground. With their main office in Canada, no one knows what's going on.
    -The grass seems greener but it's not. Do not apply unless you're out of ideas and desperate.

    Cons

    -No loyalty. Once upper management or your supervisor decides they don't like you, you are out. The turn around here is huge. Within less than a year 30 new people were hired for inside liability. They claim 50% of their workers have been at the company for years but what they don't tell you is that new comers are lucky to make it through the first year. Do NOT have an opinion if you want to survive. Do your job, come to work, and shut your mouth.
    -No transparency. No one has any idea what is going on. Whether it be system errors or how to properly transfer files. Everyone has a different method or a different answer.
    -"Reviews" leave all the power with your supervisor. Your supervisor will make or break you here. Unfortunately 99% of them are terrible and should have been fired a long time ago. This is where the cliquey high school part really comes into play. Everything you do is documented. If you sneeze the wrong way THAT will go in your file. The purpose of a review is not to help the adjuster but to keep them down.
    -High amount of claims received per month with no sympathy for those who can't keep up.
    -Their systems are archaic with more roles being added for inside liability adjusters daily. They are currently trying to make everything tracked. More responsibilities have been handed over to the adjusters like calling for rental, doing your own clerical work (ordering police reports, searching through ISO).
    -Monitoring. As I've said before. Do not have a personality. Everything you do is listened to and monitored.
    -Growth. There is no growth at this company unless you jump through necessary hoops and keep your head down.
    -Training. Absolutely abhorrent. They throw adjusters into their archaic system - new and old - then expect them to know it. There is no true training at Wawanesa. Most supervisors don't know what's going on and these are the people they have teaching the newbies coming in. It's laughable. Once a new person comes to Wawanesa you'll see their coworkers going completely out of their way to help them. The coworkers do not get paid for this or praised for this. This is not in their reviews. It's simply expected of them and it shouldn't be. Depending on your supervisor they may or may not help you settle in. Most of the time they won't help. They will expect you to know everything.
    -Disgruntled employees. You will hear coworkers talking about how terrible the company is or you'll physically see how depressed people are walking around. The atmosphere at this company is terrible and will suck out your soul.
    -No Christmas bonus or bonuses at all for that matter. No true INCENTIVES that most companies have - even Anchor General has a Christmas bonus of some sort and they are known as being terrible. It just goes to show that something minor like this does accurate portray how much the company doesn't care.
    -You park all the way across the street if you are new. No one tells anyone this information before they hire you.

    KEEP FIGHTING THE GOOD FIGHT MY BROTHERS AND SISTERS. DON'T LET THE MAN KEEP YOU DOWN! There is MORE to life than a cubicle prison and you don't want a company that doesn't value YOU or appreciate YOU. We are all human and we all need to make the best of the one life we have! I invite everyone who has worked here to post your own opinions as well!

    Advice to Management

    In the words of Game of Thrones - SHAME SHAME SHAME. Shame on you all. You all know what you are doing and you have been told multiple times but MANY employees that you are running this entire place onto the ground. For your own selfish purposes you continue to believe your way is the only way. I pray that some day the Canadian office catches onto the terrible management and does a house sweep so the remaining good employees won't be shackled any longer.


  3. Helpful (4)

    "Claims representative II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Do not work here! It's a last resort if you have nothing else fall back onto!
    Decent benefits only if you are single with no kids!

    Cons

    Too many to list!
    No support,
    No room for growth
    Terrible management
    Other departments take advantage of you
    Inconsistent procedures

    Advice to Management

    Quit and hire somebody else, your doing a terrible job. People are quitting faster then you can hire!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Emphasis on growth and performance

    Cons

    Outside candidates favored over internal

    Advice to Management

    Work on developing current employees with potential


  6. Helpful (4)

    "Subrogation examiner/claims adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Diego, CA
    Former Employee - Claims Adjuster in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Wawanesa Mutual (More than 8 years)

    Pros

    The pros continue to wain under the new management, which prompted me to leave, and while their vacation and pay policies are in line with most current run of the mill insurance carriers, this is a huge difference from the "family" feel the company once flourished under, where there was a balance between customer, employee, and ownership's needs, whereas now the company clearly values their bottom line above all elsewhere

    Cons

    Continual cuts in benefits, a broken change of command, and constant internal policy training that goes against good ethical customer
    Service, and is beginning to walk the line between business need and unethical greed

    Advice to Management

    Cleaning house and removing the "clique" atmosphere of management vs the employee and focus on inclusive language and O boarding with customers and employees before policy changes are made, and implementation of test programs instead of rolling out untested software products that put both the employee and customers at a disadvantage


  7. "You can count on change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wawanesa Mutual full-time (Less than a year)

    Pros

    The pay starts off decent. If you pay attention to detail and smile all the time they will love you and keep you around. The people you work side by side with are very cool for the most part.

    Cons

    No consistency, different answers. Condescending answers from the underwriters and supervisors. One of the in-class trainers talks to you like she expects you to know this stuff already. When you are on the floor, they always have change in rules as far as who can be added or not added to a policy.
    The supervisors or mentors are never around when you have a live question, but feel free to pull 8 calls where they feel you could have improved on. Like wow you are critiquing me on a call where i tried to reach out for help and nobody was available. There is also at times, tend to be lack of ownership of calls or reps who are not doing their best for 1 call resolution.

    Advice to Management

    Before you promote people to leadership roles, it helps to give them tools on how to communicate with people or how to actually be leaders. Just because someone is a good agent doesn't mean it translates to real people skills or leadership roles.


  8. Helpful (5)

    "Hate it here but can not be unemployed😒"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Rep1 in San Diego, CA
    Current Employee - Customer Service Rep1 in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wawanesa Mutual full-time (More than 3 years)

    Pros

    Health+Dental Benefits / 401k / lunchroom/ Deli. If you actually stay, you make great friends, because you realize you're in the same boat. Location,location,location.

    Cons

    Customer service supervisors DO NOT like taking "supervisor calls" but take the pay system is slow... Still expected to do call count as if it's fast and has no glitches
    Supervisors do not know how to talk to employees- are we all not adults here?!
    Treat us as such and just because you get paid more doesn't necessarily mean you know more or are ethical.
    Lack of communication on new system procedures-the right hand never knows what the left is doing!
    If all you need is a pay check apply here

    Advice to Management

    A Customer Service position IS about giving great CUSTOMER SERVICE- I can not give GREAT customer service 1 customer at a time when calls are being pushed on me or I'm being penalized for not making call count, QUALITY over QUANTITY.
    Level of enthusiasm on 2nd floor 👎🏽
    Trainers can not train properly if they don't know what they're talking about or have no people skills-that's why only 2 out of 12 new hires stay.
    You have the wrong type of supervisors in training unit! They are vengeful and unethical IF they don't like you-you will not graduate onto a unit.
    We are not Geico, the Hartford, Allstate or Farmers, let's not strive to be like them, because if those companies were so great all the representatives you're hiring from those companies would still be there and just because they know insurance it doesn't mean they know Wawanesa.
    This 'new' old system needs upgrading!


  9. Helpful (1)

    "sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in San Diego, CA
    Current Employee - Claims Adjuster in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wawanesa Mutual (More than a year)

    Pros

    benefits, paid time off, nothing else

    Cons

    workload, stress, condescending superiors, management has no brain, no advancement opportunities, parking

    Advice to Management

    hire internal employees otherwise your turnover will stay as is


  10. Helpful (1)

    "Good luck. You will need it if you work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Diego, CA
    Former Employee - Claims Adjuster in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wawanesa Mutual full-time (More than 10 years)

    Pros

    Used to be nice working here. I liked my job and got promoted over & over. Benefits like vacation and health insurance are good.

    Cons

    Pay is much lower than adjusters at other companies, $10k $15k less a year. I was told the excuse is the workload is lighter. It isn't. New employees are forced to park way offsite. There's too much gossip. The computer system runs slow & breaks down a lot. Then you can't do your work, it is so frustrating. The worst thing of all is management.

    Advice to Management

    There is a 20 word minimum here. I have nothing further to say to management.


  11. Helpful (7)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Wawanesa Mutual full-time

    Pros

    -Normal working hours/closed on major holidays

    -This place may be great to work if you are single and without children

    -License and insurance based education are paid for by the company

    Cons

    -Benefits are substandard (similar to the company itself)

    -Technology is outdated, even with the new "updated" system. Employees are expected to "make do" as if the system is glitch free.

    -Calls are forced on representatives at management's leisure

    -Representatives are treated like robots instead of people

    -All of the reviews about favoritism and promotion are correct

    -The new Vice President of Operations has no prior insurance experience and lacks people skills

    -Pay

    -Decreased financial rating

    Advice to Management

    Treat your employees with compassion and respect if you would like a lower turnover rate.

    Listen to and implement the changes your employees suggest, especially if those changes will not cost you a dime.



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