Wayfair Reviews in Boston, MA | Glassdoor

Wayfair Boston Reviews

Updated February 24, 2017
410 reviews

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Boston, MA

3.2
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Wayfair CEO Niraj Shah
Niraj Shah
290 Ratings

410 Employee Reviews

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Pros
  • Everyone is highly motivated, but still manages to preserve excellent work-life balance (in 64 reviews)

  • Bright colors everywhere, free snacks, and ping pong are staples of the Wayfair way (in 71 reviews)

Cons
  • Poor work life balance, especially for working moms (in 24 reviews)

  • Salary is under regional market value for many, many roles - from entry level to senior management (in 38 reviews)

More Pros and Cons

  1. "Excellent Company. Startup feel yet well established."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Developer in Boston, MA
    Current Employee - Senior Web Developer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Engineers are treated with as much respect as earn. If you know your stuff, they will give you all the leeway in the world.

    Cons

    -With a company that's so large and international, communication is hard.
    -Politics can also be a difficult problem.

    Advice to Management

    -Make the channels of communication more obvious
    -Bring the same level of respect you give to engineers to the other departments


  2. "Great place to gain experience- fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Boston, MA
    Current Employee - Buyer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    - Free snacks
    - Multiple free classes
    - Excellent training program
    - Great technology resources
    - Potential to move up quickly

    Cons

    - Strategy shift can be an everyday thing
    - Pay is below market average

    Advice to Management

    Fine tune your processes before rolling them out to the team/reduce amount of strategy shifts


  3. "Engineering Intern Summer 2016"

    Star Star Star Star Star
    • Culture & Values
    Former Intern - Intern in Boston, MA
    Former Intern - Intern in Boston, MA
    Recommends
    Approves of CEO

    I worked at Wayfair as an intern (Less than a year)

    Pros

    Great floor plan with adjustable desks, snack walls and kitchens everywhere, friendly and helpful atmosphere, many intern events. Treated like a real employee and got to push actual production code, which was great.

    Cons

    Wish I had gotten to work on different stuff, but didn't have much of a choice as an intern.


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  5. "Large-Public Startup"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Boston, MA
    Former Employee - Business Analyst in Boston, MA
    Approves of CEO

    Pros

    Hasn't really lost the startup culture with expansion/going public. Awesome location.

    Cons

    Pay is below average for Boston


  6. "Fast Paced Fun Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Boston, MA
    Current Employee - Senior Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    Very fast Pace job, if you are willing to achieve a lot in less time. This is the place to be.People love to social here. Fun place, beautiful office and great location.

    Cons

    Job Security for average performers :)


  7. "Overall good company to work for when you're starting out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Assistant Manager in Boston, MA
    Current Employee - Merchandise Assistant Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Easy to meet friends. Ability to have fun at work. Very collaborative. Good work life balance. Laid back culture. Snack rooms.

    Cons

    Low pay and most people feel undervalued for their work. High turn over so a lot of time spent training new folks.

    Advice to Management

    Pay more


  8. Helpful (3)

    "Interesting Place to Say the Least"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    The people. The benefits. The snacks. The down time that occurs. The fact that you can come to work when you choose as long as you do your 8 hours you're fine.

    Cons

    The management needs more training. Pay needs to be improved.

    Advice to Management

    More training to managers and younger employees. Improve the turnover rate. Please pay people more, this is not the 1980s.


  9. Helpful (1)

    "Growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    * Was a great opportunity for me to get individual responsibility/ownership and learn a lot, especially for an early job out of school
    * Company is undergoing rapid growth, if you can find the right team/manager/opportunity, you can excel, learn and grow a career much faster than you could elsewhere
    * Lots of cool problems to work on, building some cool tech and capabilities
    * Great people, fun, young culture
    * Good work-life balance

    Cons

    * All of the pros/cons vary greatly across and even within teams
    * Serious growing pains - redundant work/projects, inter-team communication is slow and cumbersome, much harder to access the "pros", culture is becoming more risk-averse, frequently shifting priorities, etc.
    * Young company lacks development infrastructure, many managers are either recently promoted and inexperienced or external hires without knowledge of internal dynamics
    * Compensation varies a lot and is slow to update to market standards, especially for employees who started earlier

    Advice to Management

    * Seriously re-evaluate existing priorities and re-apply focus/resources where they're needed - unnecessary work should be cut, communication made more efficient, raw headcount isn't enough to solve problems
    * Strengthen development and mentorship infrastructure
    * Communicate more transparently and more often, especially given how often the business shifts direction.
    * Stop making false promises and discourage managers from doing so. Promises of promotions, raises, etc were widely regarded as jokes at best, bait at worst on my team.


  10. Helpful (1)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 3 years)

    Pros

    Great collaboration, smart people, innovative and fast moving, data driven

    Cons

    Less entrepreneurial than a few years ago - more focus on hiring ex-consultants with MBAs, rather than valuing people who worked their way up the ladder


  11. Helpful (5)

    "Major Growing Pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Boston, MA
    Former Employee - Business Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wayfair full-time (More than 3 years)

    Pros

    Fun pod-outings (team outings), great quarterly and holiday parties, standing desks, AWESOME game room, AMAZING beer selection and kegs on two floors. decent vacation package, bananas on Thursdays, apples and string cheese on Tuesdays, great location in downtown Boston.

    Cons

    I started at Wayfair in 2013, back when we were at the Huntington office. It used to be a warm, friendly, and fun place. Culture was important and the overall health and happiness of the company was evident. When we went public it started to change and in my opinion the culture went downhill overnight.

    Managers started to micromanage to the EXTREME! Autonomy went out the window, your creative input and ideas that once were valued so highly and actually put into play were ignored. Wayfair's core value WAS transparency, its even on the walls of meeting rooms. Last year they fired 45 people in one conference room. HR brought in 45 boxes of kleenexes! Walking into the room the room the employees looked like deer in front of headlights. The other half of the department was brought into a room and given pizzas and spoke about the future of the department. One person spoke up and asked if employees could expect future layoffs. Upper management struggled to answer the question. Upper replacement managers were brought in after this and decided people could no longer use their phones at theirs desks, weren't allowed to go on Facebook, or any other social media sites. We were given new quotas, but weren't allowed to see the value of our accounts and how management decided upon these figures.

    Advice to Management

    Hire sales managers who actually know how to sell! Respect your employees, pay them more. Bring back the fun transparent atmosphere that once made Wayfair one of the best places to work in ALL of Boston. Show people a clear path and vision of how to succeed and grow. Have the CEO's address these issues and correct the HR department. HR protects and listens to those who are high up in the company. If you have concerns or issues and really need help from HR you will be ignored if you're at the bottom of the totem pole. I really hope Wayfair succeeds and wish the company the best. Its full of a lot of really smart, caring and ambitious people. But the company is losing sight of what is important and a lot of bad apples are spoiling it for the rest.



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