Wayfair Reviews in Boston, MA | Glassdoor

Wayfair Boston Reviews

Updated May 27, 2017
449 reviews

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Boston, MA Area

2.9
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Wayfair CEO Niraj Shah
Niraj Shah
323 Ratings

449 Employee Reviews

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Pros
  • Everyone is highly motivated, but still manages to preserve excellent work-life balance (in 67 reviews)

  • I guess the free snacks are good (in 76 reviews)

Cons
  • Poor work life balance, especially for working moms (in 28 reviews)

  • Low starting salary for most entry-level positions (in 40 reviews)

More Pros and Cons

  1. Helpful (23)

    "A perfect place to keep your head down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than a year)

    Pros

    Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

    Cons

    Let's talk.

    The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read.

    They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy.

    The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this.

    Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment.

    So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars.

    Amazing career opportunities if you want to have the same job forever.
    Incredible senior management that value untrustworthiness.
    A fantastic culture of watching people next to you disappear.

    It's truly a perfect company.

    Advice to Management

    There is literally no hope for this company unless the board decides to fire most of the C-level executives and directors. This place is a lost cause.


  2. "Not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Boston, MA
    Current Employee - IT Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair (More than 3 years)

    Pros

    Great people to work with! Lots of smart individuals with ambition and problem solving skills. The office is really nice with snacks, beer taps, and great work location.

    Cons

    Senior management is awful. Some of the new senior management are slowly dissolving the company culture. Turnover rate for some departments is abnormally high.

    Advice to Management

    Have a better pulse on your team(s). Make sure you share your vision consistently and in greater detail.


  3. Helpful (1)

    "Interesting problems."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Lead in Boston, MA
    Current Employee - Tech Lead in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    Lots of interesting problems to solve due to scale. Lots of tech debt = lots of opportunities for process & code improvements.

    Cons

    Culture is different depending on department. Senior engineering talent leaves frequently. Lots of territorial battles.

    Advice to Management

    Do more to keep culture consistent across company. Enforce better work life balance.


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  5. Helpful (5)

    "Visual Designer Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Designer in Boston, MA
    Current Employee - Visual Designer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    - Free beer (to drown your sorrows?)
    - Snacks

    Cons

    - LOW compensation, I'm talking $15k underpaid in the current Boston market
    - PMs really don't value the hard work and time put in by creative
    - Expectations to be a business leader are strangely high for designers
    - Your machine/Apple computer will only work 60% of the time because IT can't figure out the issue (whole company works on PCs)
    - Low mobility and ability to manage up

    Advice to Management

    Please treat your employees correctly ($$$) if you want to keep anyone over 25 there longer than a year. Almost everyone I've gotten to know works 2 jobs to sustain themselves and if you pride yourself on being a PUBLIC tech company, act like it. You are no longer a start-up.


  6. "Good place to start a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Engineer in Boston, MA
    Current Employee - IT Support Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    I see so many people learing a great deal here, including myself. Its a fastly growing company and has a lot of potential.

    Cons

    Location of office is extremely difficult to get to unless you live off of one of the commuter rails or T stops. It also has a habbit of not following through with promosies to its employees and therefore there is a lot of turnover.

    Advice to Management

    When you make a promise, follow through with it. Don't just back down and say you need to be doing better when in fact everyone here works very hard for you.


  7. Helpful (2)

    "Not equal across departments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than a year)

    Pros

    Lots of vacation time, good work life balance, good benefits

    Cons

    Young management that doesn't have enough management experience to run teams well, low pay, hard to move up

    Advice to Management

    Reconsider who you are putting in management positions- lose a lot of great employees because the wrong people tend to get promoted


  8. Helpful (3)

    "Buyer Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Boston, MA
    Current Employee - Buyer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    I enjoy the open office environment, creative employees, great time-off, and overall company benefits (i.e. events, health perks, 401k matching, stock/bonus options).

    Cons

    In my opinion, work-life balance could be better, the competitive work environment creates a ton of stress and defensiveness among employees, great job performance is not always rewarded appropriately, and there is a seemingly high turnover rate because it does not feel like the company is investing in employee growth and happiness.

    Advice to Management

    In my opinion, spend more time appropriately training managers because many are young and lack experience managing large teams. Also, focus on retaining employees through active career development and setting reasonable expectations for employees to achieve. Reward high performing employees accordingly. Promote teamwork and collaboration to conquer the stress brought on by such a competitive work environment.


  9. "Great enviroment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wayfair full-time (More than 3 years)

    Pros

    Casual clothing, flexible schedule, lots of snacks, good location

    Cons

    Very young management, if you are hispanic there is not much growth, people dont see your achivements and they are not looking foward to give you opportunities in general if you dont speak native English..., pretty sad thats called discrimination.

    Advice to Management

    Give the same oportunity to everyone, dont tag by race but by capacity and will to do things right


  10. Helpful (9)

    "Lost that Start up Feeling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Boston, MA
    Former Employee - Data Analyst in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wayfair full-time (More than 10 years)

    Pros

    Plently of opportunity to learn, so long as you are able to be self directed and manage your own career.

    Cons

    Brining in loads of former consultants into middle and VP level of management and have completely altered the overall environment. No longer do all departments work together toward the same goals, instead feels like each is willing to impose their will on the others to acheive individual goals.

    Pay scale is low against the expectations.

    Advice to Management

    Get back to your roots and dump the consultants hires


  11. "Don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Boston, MA
    Current Employee - IT Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wayfair (Less than a year)

    Pros

    I guess the free snacks are good

    Cons

    No company direction
    Low compensation for field


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