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Wayfair Reviews
Updated Mar 26, 2023
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Found 4,829 of over 5K reviews
47% Recommend to a Friend
50% Approve of CEO
Found 4,725 of over 5K reviews
Most Recent
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
Niraj Shah
2,624 Ratings
Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
- "There are also some really great people that you'll meet and be able to work with." (in 443 reviews)
- "Great culture and lots of people right out of college to make the transition into a new job easy." (in 317 reviews)
- "I am on the promotions team and oh boy I have the best manager and a great team to learn from." (in 110 reviews)
Cons
- "The pay is low and they hold you at specific positions until you have worked in that position for at least 3 months." (in 291 reviews)
- "Poor management due to inexperienced employees being prematurely thrust into managerial positions." (in 246 reviews)
- "Managers don't have experience and there's no guidance and direction for your job." (in 207 reviews)
- "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." (in 166 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Wayfair and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Pros
Fellow agents are amazing. Managers are great! You feel like a family.
Cons
HR & WFM need more staff count and uptraining. As well as timely communication with staff.
- Former Employee, more than 1 year★★★★★
Better Opportunities Elsewhere
Mar 25, 2023 - Customer Service Representative in Nixa, MORecommendCEO ApprovalBusiness OutlookPros
None. Toxic work environment and bad management.
Cons
Toxic work environment, bad management, impossible metrics, extreme micro-management, low pay, and difficult to no advancement.
Continue reading - Former Employee★★★★★
Pros
Good work life balance and good office facilities.
Cons
No great possibilities for growth..monotonous job.
- Current Employee★★★★★
Pros
Work life balance is strong Lots of opportunities to learn Coworkers are pleasant
Cons
Company is experiencing hardships due to poor strategic vision C-Suite level executes poorly causing trickledown hardships
- Former Employee, more than 1 year★★★★★
Post Covid Downfall
Mar 24, 2023 - Merchandise Associate in Edison, NJRecommendCEO ApprovalBusiness OutlookPros
The people at this org are amazing. Great working environment where you can be yourself and effectively collaborate with others.
Cons
Strategic direction was unclear and unsustainable after the Covid peak. Many of the leaders left which was telling of te company outlook.
Continue reading - Former Employee, more than 1 year★★★★★
System Failure
Mar 24, 2023 - Digital Services Manager in Charleston, SCRecommendCEO ApprovalBusiness OutlookPros
The pay is fair. Good remote opportunity.
Cons
The CSM and koi reporting platform is very unstable. The goals constantly fluctuate but the system improperly tracks performance.
Continue reading - Current Employee★★★★★
Review
Mar 23, 2023 - Customer Service Representative in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Love working here great training
Cons
None at the moment keep doing what your doing
- Current Employee★★★★★
Pros
great managegemt and team is always positive
Cons
leadership needs work as theyve done multiple layoffs and no leadership change
- Former Employee, more than 3 years★★★★★
Pros
- Above Berlin average salary - Smart and driven co-workers
Cons
- Poor leadership - No long term strategy/plan for Europe and Germany in particular - Terrible at execution - Low job security (the company regularly overhires and then conducts layoffs every 12-18 months, which typically affect the newer team members)
- Former Employee, more than 1 year★★★★★
Pros
Great people.. fun place to work
Cons
Pay is low and turnover on employees
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Wayfair Reviews FAQs
Wayfair has an overall rating of 3.2 out of 5, based on over 5,420 reviews left anonymously by employees. 47% of employees would recommend working at Wayfair to a friend and 32% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
47% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Wayfair 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Wayfair to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
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