Waypoint Homes Reviews | Glassdoor

Waypoint Homes Reviews

Updated October 11, 2017
74 reviews

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2.9
StarStarStarStarStar
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Waypoint Homes CEO Fred Tuomi
Fred Tuomi
9 Ratings

74 Employee Reviews

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Pros
  • Great company creating a new industry (in 5 reviews)

  • Good benefits, Sits in a great area of Scottsdale (in 4 reviews)

Cons
More Pros and Cons

  1. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Costumer Service Representative
    Former Employee - Costumer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waypoint Homes (Less than a year)

    Pros

    Benefits, flex hours, job security.

    Cons

    Little opportunity for advance, long commute from home.

    Advice to Management

    Listen to employees

    Waypoint Homes Response

    Oct 11, 2017 – Online Reputation

    Thank you so much for sharing your experience! We truly appreciate it!


  2. "Leasing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Waypoint Homes full-time (More than 3 years)

    Pros

    Pay before commission plan changes

    Cons

    no time off must work 24/7

    Waypoint Homes Response

    Jul 20, 2017 – Online Reputation

    Thank you very much for taking the time to share your experience. We are very sorry to hear you didn't overall enjoy your time here at Waypoint. We hope our employees take personal time off, which is... More

  3. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Waypoint Homes full-time

    Pros

    Environment was laid back. Snacks and beverages were provided for staff.

    Cons

    Dealing with eviction processes, unruly residents was difficult. A hostile environment at times.

    Advice to Management

    More meetings with internal staff to achieve more thorough communication.

    Waypoint Homes Response

    Jun 30, 2017 – Online Reputation

    Thank you very much for sharing your experience with Waypoint. We understand speaking with residents can be a difficult task, and we thank you for your patience. We are working very hard to improve... More


  4. "Waypoint Homes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Waypoint Homes full-time

    Pros

    good environment
    great people work here

    Cons

    cold calling
    inventory not always updated

    Advice to Management

    N/A

    Waypoint Homes Response

    Jun 16, 2017 – Online Reputation

    Hello,

    Thank you very much for providing your feedback on working at Waypoint. We are very sorry to hear that you did not enjoy your time here.

    Best,
    Waypoint Homes


  5. Helpful (1)

    "Losing battle!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waypoint Homes full-time (Less than a year)

    Pros

    Great co-workers that are really dedicated and try their best despite obstacles.

    Cons

    Workload that is overwhelming, corporate paper pushing to waste your time, nothing ever works for an entire day, WORST communication ever, promises they don't keep and your peers or managers continuously talking to you like you are stupid. -Don't forget that's the "Waypoint Way"

    Advice to Management

    Start listening to your employees, maybe care a little more about them than the money you brag about making. Pay people what they deserve and be supportive instead of making things more difficult-our jobs are hard enough.

    Waypoint Homes Response

    Jun 19, 2017 – Online Reputation

    We appreciate you taking the time to share your experience at Waypoint, and are so sorry to hear it was negative. If you are currently experiencing a difficult time in your position, please feel free... More


  6. Helpful (1)

    "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Scottsdale, AZ
    Former Employee - Call Center in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people that work in the call center are truly genuine. They really do everything that is possible to solve current issues!

    Cons

    Most of the time it is not possible to solve issues for the callers. Receiving angry call after angry call makes it difficult day after day.

    Advice to Management

    Try one call theory. There has to be more planning and forecasting in order to be successful.

    Waypoint Homes Response

    May 26, 2017 – Online Reputation

    Thank you very much for providing your feedback. It is currently a company goal to work closer with the local offices so that the Call Center can answer more questions and we hope to achieve that... More


  7. "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly and smart team members

    Cons

    Not much to say about the cons

    Waypoint Homes Response

    Apr 12, 2017 – Online Reputation

    Thank you very much for sharing your experience, we're happy to hear it was an overall positive one!

    -Waypoint Homes

  8. Helpful (7)

    "Salary and Commission Structure changes monthly! Went from >$100K/year payscale to <$50k/year without notice. Beware!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Leasing Consultant in Phoenix, AZ
    Current Employee - Sales and Leasing Consultant in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Waypoint Homes full-time (More than a year)

    Pros

    Can't think of any at this time?

    Cons

    Work load, pay scale, respect, leadership (lack thereof). Literally cut salaries by 50% in a matter of 7 days. Anyone who was making $100k/year is now making $50k/year and you will absolutely get no notice from them, instead everyone will be called into the office and told that your salary will now be half what you're currently making then told to have an answer of whether or not you are staying or leaving within 24 hours. LOL wow.

    Advice to Management

    Have a heart? Give notice? Don't cut someone's pay in half then act like it's merely a business decision when rent's are being raised at 9%/year and demand is higher than ever. Greed........

    Waypoint Homes Response

    Apr 17, 2017 – Online Reputation

    We really appreciate you providing feedback on your experience with Waypoint Homes. Here at Waypoint Homes we value Open Communication and Transparency. As a new organization, your feedback is... More


  9. Helpful (7)

    "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Scottsdale, AZ
    Former Employee - Anonymous in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Waypoint Homes full-time (More than a year)

    Pros

    Norhing to say about pros there were none

    Cons

    This company shows alot of favoritism the supervisor is shady and the new director is an idiot. You won't get a raise the pay sucks

    Advice to Management

    Stop with the favorites u need to be fair across the board u might get in trouble if ur not careful

    Waypoint Homes Response

    Apr 12, 2017 – Online Reputation

    Thank you very much for your feedback. We are sorry to hear of your negative experience and will take your advice into account.

    -Waypoint Homes


  10. Helpful (4)

    "Terrible Company/Never Work for Them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Waypoint Homes full-time

    Pros

    loved the people there, great benefits

    Cons

    manager definitely show favoritism, terrible communication, local offices do not do their jobs, very disorganized company, very little room for advancement in the company,

    Waypoint Homes Response

    Apr 12, 2017 – Online Reputation

    Thank you for providing your feedback. We're sorry to hear of your negative experience and will be taking into account all that you explained.

    -Waypoint Homes


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