Web.com Reviews | Glassdoor

Web.com Reviews

Updated August 20, 2017
294 reviews

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2.6
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Recommend to a friend
Approve of CEO
Web.com Chairman and CEO David L. Brown
David L. Brown
178 Ratings

294 Employee Reviews

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Pros
  • On top of that, the employee stock options that we receive (in 26 reviews)

  • Relatively laid back work environment (in 18 reviews)

Cons
  • no recognition no advancement no raises (in 23 reviews)

  • Seems like upper management would be a little too hard on our managers (in 20 reviews)

More Pros and Cons

  1. "Company in chaos"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Web.com full-time

    Pros

    Offered benefits, medical, 401k and paid holidays

    Cons

    Company was going through management overhaul

    Advice to Management

    s


  2. "It has it's ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Designer in Jacksonville, FL
    Current Employee - Web Designer in Jacksonville, FL
    No opinion of CEO

    I have been working at Web.com full-time (More than a year)

    Pros

    Being able to design the websites for the customers can be rewarding and challenging at times. Being on a design team will have a little stress but not as much as other teams.

    The benefits this company has are pretty good. They have three levels of a insurance discount that is based on your health when you do the annual check up. Which also there is a free clinic on site at the headquarters location and it is free and they carry many generic brand medications and can write prescriptions, so you can save money instead of going to your primary.

    Cons

    Regardless of the design position, this is still a corporate environment and job. It is not a true design job. You still have to meet a quota each week. And even with incentives, the pay is still pretty low especially if you have a degree and experience already as this job, you just need a basic knowledge of web designing, no degree or experience.

    If you have no experience then this would be a good place to get some and then move on to something better.

  3. "It intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Web.com full-time

    Pros

    Wonderful company to work for very flexible and gives awesome oportunities.

    Cons

    Not many honestly. Pretty great

    Advice to Management

    Focus on improving the way you pitch "web.com" there is value in that name that hasn't been tapped.

    Ask this. How had I not heard of you?


  4. "Highly recommend"

    StarStarStarStarStar
    Former Employee - Regional Sales Manager in Houston, TX
    Former Employee - Regional Sales Manager in Houston, TX

    I worked at Web.com full-time (More than 3 years)

    Pros

    Family environment and good pay

    Cons

    Quotas were high but attainable

    Advice to Management

    Slow down and smell the coffee


  5. "Strategy lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Web.com full-time

    Pros

    Benefits, Legacy Management, Autonomy in certain roles

    Cons

    Lack of strategic prioritization, planning and execution

    Advice to Management

    Align your executive teams toward strategic goals and push the rest to the side.


  6. "Ok to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Web.com full-time

    Pros

    Heavy call volume and long hours. Great team of people to work with who are very supportive.

    Cons

    Targets seem to constantly change to make it harder to bonus.

    Advice to Management

    Give pay raises, people will stay.


  7. "Web Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Consultant
    Current Employee - Web Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Web.com full-time (More than 3 years)

    Pros

    Working at Web. Com, you will see that they do offer decent benefits, as well as vacation time to their staff.

    Cons

    They offer minimal training and anything else that you learn, has to be dragged out of management or self taught. Supervisors and upper management are typically too busy to help us out and when they say that they will look into a matter- the subject goes no further.

    You will find yourself making sure that not only your work is done, but also having to go over and make sure that the sales department, edits, copy writers and even the Quality Assurance teams are doing THEIR job correctly- typically because their is literally NO accountability or proper training. The editors, quality assurance and copy writers typically do NOT have any kind of formal/legitimate training or degree in their area of work

    In addition to that they are always looking for ways to cut our pay- many of these ways are not honest, legitimate and are rather unethical.

    Advice to Management

    You want better customer service? You want better retention? Take care of your staff, by giving proper training to all departments , and also holding contiguous departments as accountable as you do ours- maybe even by the same way that do to us, by withholding the pay when things are not done to your unattainable and ridiculously high standards.

  8. "Sales, Leads by web"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fellow employees. I've seen so many solid hardworking people of character quit over the past year, very tough to watch.

    Cons

    I am one of the top reps, and we claim the lowest turnover in the industry at 1%. That figure is a total lie, and it bothers me as an account manager to lie like that. I'm a sales professional, not a scam artist. I have sold as many Leads by Web as any agent on the sales floor. I've followed every single customer. Every single one. Guess what? Every single solitary customer has cancelled, except the one I signed up last month. The 100% truth. So how do we tout the 1% cancellation rate, when I've seen first hand, a 99% cancellation rate.

    Advice to Management

    Stop selling this perpetual product lie. I've spoken to other reps as well, and they have had the same exact findings. One of the top reps last year left because he called his four remaining paying customers who didn't cancel. 3 were working with attorneys with a cease and desist with web.com, and the only remaining customer wanted to cancel, but was patiently waiting for a call back from their account manager.


  9. Helpful (2)

    "Customer Success Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Web.com full-time

    Pros

    Great team atmosphere and managers are amazing to work with.

    Cons

    Too much red tape before promoting talented people. The potential is there but its being missed and as a result the top performers are lost to companies more willing to pay them to take there talents elsewhere.

    Advice to Management

    Culture is key and you have created a good one, but in the end we work to be properly compensated and when you miss that mark you lose the people whom can keep the company as a leader in it's industry.


  10. Helpful (1)

    "Web has retention problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Agent
    Current Employee - Phone Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Web.com full-time (More than a year)

    Pros

    Good Benefits, not much else

    Cons

    Considering phone agents are on the front line there is significant lack of training.

    Times Supervisors have asked agents for a list of training needs: 5
    Times a list has been submitted: 5
    Times training has happened: 0

    Times told there would be 1 on 1 coaching/training: 4
    Times 1 on 1 coaching/training happened: 0

    Advice to Management

    You don't have a recruitment problem, you have a retention problem.


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