Web.com Reviews | Glassdoor

Web.com Reviews

Updated July 22, 2017
74 reviews

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Web.com Chairman and CEO David L. Brown
David L. Brown
52 Ratings

74 Employee Reviews

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Pros
  • On top of that, the employee stock options that we receive (in 26 reviews)

  • Relatively laid back work environment (in 18 reviews)

Cons
  • no recognition no advancement no raises (in 23 reviews)

  • Seems like upper management would be a little too hard on our managers (in 19 reviews)

More Pros and Cons

  1. "David, Denise and the post-acquisition leadership team is destroying what was a fun, growing company (Yodle)."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in New York, NY
    Current Employee - Sales Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Web.com full-time (More than 3 years)

    Pros

    If your entry level, in local sales, you've got nothing to loose. Engineering may offer some opportunity. The Brand Networks division in particular has been desimated.

    Cons

    Job-joy at an all time low, most have left, or are leaving. Compensation weak. Dishonest leadership with little/no ability to communicate.

    Advice to Management

    Try​ being honest, everyone knows what your up to.


  2. "Digital marketing consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Consultant in New York, NY
    Current Employee - Digital Marketing Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Web.com full-time (More than 5 years)

    Pros

    Been here more than 5 years and still looking for one.

    Cons

    Management is abysmal. Most average employees know more about the industry than any management member, CEO included.

    Advice to Management

    Leave. Go work at a Taco Bell drive thru to get more out of your skills.

  3. "run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Drums, PA
    Current Employee - Anonymous Employee in Drums, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Web.com full-time (More than a year)

    Pros

    good benefits compared to other places in the area

    Cons

    Sink or swim training with ridiculous metrics to meet.
    No raises. Want to earn more, then sell more provided you can meet the ridiculous metrics. Additionally, metrics and sales goals change frequently to make it harder to meet.
    Despite the blather about job focus being on helping customers, the real push is to sell more stuff.
    Don't bother talking to immediate supervisor about concerns, they are often as helpless in making changes as you are.
    System tools break down on a regular basis, but you are still expected to answer the phones and SELL SELL SELL.

    Advice to Management

    Get real. Customer calls are stressful enough without ridiculous metrics, frustration from lack of training and pressure to sell sell sell


  4. Helpful (2)

    "Silly Kindergarten Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in Jacksonville, FL
    Former Employee - Copywriter in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Web.com full-time (More than a year)

    Pros

    There are really no positives other than the annual Xmas party, which the company could certainly afford due to paying very low wages across the board.

    Cons

    Company's mid-level management filled by immature youngsters experiencing their first jobs who side in favor to their personal friends. Caustic atmosphere.

    Advice to Management

    Pony up the pay and hire mature adults who know how to manage people fairly and judiciously. Extreme micro managing never leads to happy personnel.


  5. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Jacksonville, FL
    Former Employee - Anonymous in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Web.com full-time

    Pros

    Decent learning about online services to small businesses and how to build and sell commodity products for a healthy profit. Access to understanding fragmented business model with complex data.

    Cons

    Favoritism to people that that have little to zero experience. No career progression for talented employees and no one gets a salary increases or bonus unless someone is related to an executive. Majority of the people don't do any work at all. Demotivating and depressing environment.

    Advice to Management

    Learn how to treat people with respect. Replace upper management with genuine business and people leaders.

    Web.com Response

    Jul 13, 2017 – Manager of Social Media

    We're sorry to hear that you feel this way about your experience at Web.com; we'd like to hear more so that we can improve. Please contact us at recruiting@web.com if you'd be interested in providing... More


  6. Helpful (3)

    "Tech Support/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Drums, PA
    Former Employee - Customer Service Representative in Drums, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Web.com full-time (More than a year)

    Pros

    Coworkers are excellent. All of the negative changes have led to a lot of the good people leaving

    Cons

    Huge list:
    Constant changing of bonus plan to pay employees less.
    No hourly raises.
    Employees have to answer for inadequate products that will never be fixed.
    Corporate could care less about the Network Solutions office.
    Company sets it up so customers get extra products in their account that they do not intend on having. Employees have to answer for it.

    Advice to Management

    Take better care of your employees and your customers


  7. Helpful (4)

    "Used to be an amazing place to work. Company lost its values and culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Drums, PA
    Former Employee - Sales in Drums, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Web.com full-time

    Pros

    Heating, air conditioning (sometimes). Semi comfortable chairs from 1982. Supervisors are great.

    Cons

    Used to be really good but since they were bought out major changes have occurred. Where one could make bonus/incentive on a regular basis they have added 10 different areas you have to fill to make any extra money. Company systematically dropped employee pay by 60% while adding more work and less qualified calls. Raising your hand to use the bathroom.

    Advice to Management

    Stop changing so many policies to benefit the company while hurting the employee. I have seen 1/3 of the team leave in a 6 week span because of this and STILL see people leaving. I understand you need to make sure the private jet is fueled so you can get to the next PGA tour, but the people that make you and your stock holders money shouldn't be left in the dirt.

  8. Helpful (3)

    "Don't Believe Anything, Don't Count On Anything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Email Sales Representative in Hazleton, PA
    Former Employee - Email Sales Representative in Hazleton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Web.com full-time (More than 3 years)

    Pros

    Hah! If you have pros watch them disappear.

    Cons

    Don't Believe Anything they tell you. They had a job posting for 12 months that said you would make 30-40 an hour that had to be taken down because it was "false advertising". If you are a good salesperson and make your sales, they make rules specifically to take it away from you. That is their style, that's it, don't believe me? Work their for 4 years and tell me otherwise. Imagine you made a huge sale one week, say $25,000 and you got a very nice commission check, 3 weeks from now a new rule will pass that will turn that commission into half of what it was, a meticulous rule change to make you less money. Managers are yes men with no backbone, raises are illegal by company standards. I mean they went to a 24/7 standard and cut all holidays so they could get a $500,000 grant from Pennsylvania, the governor even came to the site and took pictures on the call floor(which more than likely broke PCI compliance, no biggie for web.com). Come 6 months later due to the HUGE amount of turnover from the extra hours placed on employees, loss of holiday, and guess what no actual incentive to stay, they lost their grant. It was hilarious.

    Advice to Management

    Get out as fast as you can and go to a company that focuses on employee satisfaction and yearly raises.


  9. "Good Place To Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Marketing Specialist in Jacksonville, FL
    Current Employee - Marketing Specialist in Jacksonville, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Web.com full-time (More than 3 years)

    Pros

    great place to start and cultivate skills necessary to succeed in the field of digital marketing if you'd like to make a career of it. Excellent attendance policy that allows flex timing which promotes great work life balance.

    Cons

    Very demanding work load for such an embarrassingly low base pay, absolutely no career trajectory at all.

    Advice to Management

    restructure the business model to reward talented employees with financial compensation commensurate with their skills and expertise and create career development pattern to retain talented employees and reduce turnover.


  10. Helpful (6)

    "Web.com is where creativity goes to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Specialist in Jacksonville, FL
    Former Employee - Product Specialist in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Web.com full-time (More than 3 years)

    Pros

    Easy to get hired, work doesn't require a brain of any sort

    Cons

    The pay is awful. I was paid $12.50 for over a year with zero raises and I have a college degree. Everything you do is timed. If you don't meet your time limits, your paycheck gets cut in half. The time limits are easy to meet BUT they make your work very cookie cutter, forcing you to use things like templates when you're supposed to be CREATING ads and content.
    Severe lack of communication between teams. Some teams are not held accountable for their work so when it's all wrong and it goes out to the customer... if you're in a client-facing role, you're the one that gets cussed out by the customer for the work that someone else screwed up. THEN if they decide to cancel their account because their content was all wrong, the cancel hurts YOUR paycheck even though someone else was the root of the issue. This place is run like a factory. Employees are treated like machines on an assembly line. Management is so out of touch, when employees try to tell them something is wrong, they refuse to make changes to process. Oh and if you're on a queue (90% of the positions there) forget going to the bathroom when you want. You can only do so on designated breaks, which you get three of per day. I could really go on and on.

    Advice to Management

    Treat your employees like humans. Realize that creativity is what your customers want and your processes KILL creativity which is why you have such a debilitaing "churn rate".


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