WebMD Health Reviews | Glassdoor

WebMD Health Reviews

Updated April 26, 2017
115 reviews

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WebMD Health CEO Steven Zatz
Steven Zatz
3 Ratings

115 Employee Reviews

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Pros
Cons
  • Hazadous workload, no work-life balance (in 18 reviews)

  • senior management unable to properly manage the workload or staffing needs of account managers (in 18 reviews)

More Pros and Cons

  1. Helpful (7)

    "Management may as well not exist."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in New York, NY
    Current Employee - Developer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Great to place to learn what not to do. Do bad and you'll fit in. Do well and you'll be spread thin.

    Cons

    Communication between departments is lacking. Managers only portray power without true leadership. Managers do not lead by example but set expectations so high, they don't remember setting them.

    Advice to Management

    Wipe the slate and start fresh. Managers that tell you not to talk to them about your job is a true sign they don't belong in that position.


  2. Helpful (4)

    "Old-age Home with stone age values and B.C. work processes yet leading "Advertising Firm""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Analyst in New York, NY
    Current Employee - Associate Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (Less than a year)

    Pros

    WebMD has it's name and establishment. It sets ground rules when it comes to Online medical advisory/reference content. No doubt !

    - Strong resume attention grabber : Their name on your resume attracts some great offers because they are the Google of Healthcare advice.

    Cons

    Well reality is this is a Editorial write-up company investing more and more into Pharma funded content to drive more business for mutual benefit but still doing a great PR job to establish as "healthcare Advisory". Well no doubt they have a good content but that's what it sells to potential advertisers and the subscriber'd de-identified traffic data behavior.

    - Their employee training program is not near zero , it's zero ! Once you re hired, HR get's you excited and pumped up but that lasts for 4 hours on your day 1.

    - Team Leader/Manager/Director/Sr.Director/VP/SVP damn too many layers so forget growth but one of them depending on whom you are reporting to receives you - shows your desk and you are on your own. America believes in freedom but it's a curse here. For at least 3 months good luck finding out what you are going to do . 3 months after that good luck when your boss starts asking you an "update". 3 months after than good luck for finding help. 3 months after that to realize "Damn ! i messed up". And that's when you realize that you better find something else somewhere else before getting fired or laid off.

    Advice to Management

    Keep going where you are going and soon WebMD will be forgotten forever. Too many silos - too many senior individual holding their ranks on their past achievements but 0 contribution at present state except eating free yogurt-fruit and coffee.

    Get young people in leadership roles - bring some energy otherwise you are on your way to be a senior care housing community.

    When you are failing at what you do and you don't know what to do surround yourself with smart people. Old school leadership is history this is 21st century where disruption is synonym of success.


  3. Helpful (8)

    "Health Coach at WebMD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Educator in Indianapolis, IN
    Current Employee - Health Educator in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than 3 years)

    Pros

    Sometimes you help participants with their health, holiday party, vacation and sick time

    Cons

    They set unrealistic objectives to meet each month, barely get to leave your seat, a lot of cold calling, rude people.. When I first started the company was great, and it's gone completely downhill. They keep losing clients, firing employees, and making their employees miserable. Stay away from webmd if you're smart.

    Advice to Management

    Stop pushing us to the limit, we are no longer helping people with their health, and every employee I talk to is looking for a new job because it's not enjoyable anymore. MAKE CHANGES!!!!


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  5. Helpful (16)

    "RUN from Health Services in Portland, OR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Delivery in Portland, OR
    Former Employee - Client Delivery in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time (More than 3 years)

    Pros

    I could write what it USED to be, but it has changed. There is nothing positive to say about this business anymore.

    Cons

    Where to begin:

    - No new product for three years.
    - Incredible sales micromanaging (time tracking), leading to almost all of the sales force walking.
    - Anyone who used to care has completely given up and is going through the motions.
    -Terrible health insurance.
    - So far behind the competition due to complete lack of strategic vision, I don't know why anyone would license the product.
    - Every time someone new comes in, they think they can fix the problems (including me), but you can't.
    - The real people who run the company are in New York and have no idea what the business is nor do they care. They try to run it like the public site whose revenue is associated with advertising.

    Please, please DO NOT WORK HERE. It will beat any glimmer of hope or enjoyment you have in working out of you.

    Advice to Management

    I went through so many executive changes, I don't think anyone will fix this. My advise is to close the doors or sell to someone who can actually understands the business.


  6. Helpful (9)

    "Awful, miserable place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health & Wellness Coach in Indianapolis, IN
    Current Employee - Health & Wellness Coach in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health (More than 3 years)

    Pros

    Pay, benefits, nice coworkers. Ends there

    Cons

    Unrealistic expectations, telemarketing, not health coaching, everyone looking to get out of here

    Advice to Management

    Stop with the unrealistic productivity standards. No one can help participants anymore because of having to complete so many calls in a day. Everyone in this call center is miserable and looking for other jobs. You're down to 100 people from 180 in a year. Clients are leaving, too. Look in the freaking mirror, New York management. Get a clue!


  7. Helpful (13)

    "no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free fruit. Standing treadmills that nobody uses.

    Cons

    Beware! This company has yearly layoffs! toxic environment, management that has never managed and doesn't know how to manage. Nobody wants to help, nobody will even say good morning. Stay away! Funny how all the negative, true statements are gone, and HR has replaced them with good reviews. And they have admitted it! So glad I am outta here!


  8. Helpful (15)

    "Don't believe any of the good reviews Because everyone hates working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Negative Outlook
    No opinion of CEO

    Pros

    Nice office
    Quiet with cubicles and free food
    Great location in midtown
    Flexible with hours and work from home
    Easy to get in the company

    Cons

    Stay away from this company. The client services department is toxic and rich with drama, politics, broken procedures and tears. They overpower everyone new and below them and training is inadequate. The training is completely out of touch with what actually goes on day to day. Not only that, but you're chastised by not following procedure when your manager tells you to do something, you get in trouble or thrown under the bus. Horrible backstabbing finger pointing culture. Departments are at war against each other. They treat freelancers like they're dispensable. Go anywhere else but here. This is a glorified ad agency that thinks it's an actual corporation but runs like a circus.

    Advice to Management

    Fire everyone and start over. Including management.


  9. Helpful (16)

    "Not what it use to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at WebMD Health full-time (More than 3 years)

    Pros

    Good working relationships with coworkers.

    Cons

    Three CEO's in less than three years in the Portland office. The previous two were released. Current one is worst of the bunch. High turnover of some of our best and most competent technology staff. Continue decline in business, overall poor leadership and lack of communication at the top of the organization are reasons for low morale, low performance, declining productivity, and a revolving door of good employees leaving. There are much better places to work in the Portland market rather than settle for "just a job" with WebMD.

    Advice to Management

    I do not have any advice because recent history has shown that leadership doesn't listen and send the message that if you don't like it here - leave.


  10. Helpful (18)

    "Thinking of working at WebMD? Run for the hills..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director, Product Management in Portland, OR
    Former Employee - Senior Director, Product Management in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I had to think (really hard) for more than 30 seconds, therefore...I say "none" to you.

    Cons

    It's pointless for me to even bother listing specifics, almost anything I care to mention has already been covered in the hundreds of prior reviews. Note that the company seems to want to sell off certain parts of the company, specifically the Portland business unit which is why they canned the former COO and hired a new "Health Services" CEO. He's most likely got a compensation structure if he can drive revenue to let's say $200 million and get some healthplan interested in a buyout. Frankly, he's an unqualified medical devices salesman and his right-hand man including all of the VP level leaders in the organization are just a bunch of talking heads who cow-tow to the queen of finance and king of legal in the NYC office, who incidentally are the real people calling the shots.

    Advice to Management

    If WebMD has any chance of surviving the Board should really go in and replace every single VP and higher position, including some Director and Manager level folks. The consulting firms you're hiring for the Portland office are a joke and have practically stolen the company from you. They're laughing all the way to the bank, as are those of us who were smart enough to cash in our options while the stock was high earlier this year and then promptly leave.


  11. Helpful (10)

    "This is is a joke. All the account managers that are promoted to account supervisors have never managed anything."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health (More than a year)

    Pros

    Not much besides being able to leave at around 6

    Cons

    This place has so many prima donnas. All are not qualified to be account supervisors. They are nasty individuals and cut throat. There is so much competition it's actually scary.

    Advice to Management

    Hire experienced managers.


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