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WebMD Health Reviews

Updated April 6, 2017
92 reviews

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WebMD Health CEO Steven Zatz
Steven Zatz
4 Ratings

92 Employee Reviews

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Pros
Cons
  • Hazadous workload, no work-life balance (in 18 reviews)

  • senior management unable to properly manage the workload or staffing needs of account managers (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "A Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Office location is great, conveniently located in the heart of midtown Atlanta with highly subsidized parking and access to MARTA. Office is very nice with lots of free coffee, fresh fruit, subsidized beverages/snacks and plenty of perks and activities. The people are very friendly, but you may have to work at it a bit as many are also quite introverted or mainly socialize within their own departments or established groups. Depending on department and position, work-life balance is just fine. Many people who get burned out can only blame themselves for being perfectionists, trying to be all things to all people and involve themselves in every project and control more than they need to. More of that in "Cons". :) The pay and benefits are fine. Matching 401k, good health benefits, 13 vacation days to start, some flexibility in schedules is allowed. I can't think of much lacking in this area. Tactical collaboration is quite common but it depends on the departments. Some are a joy to work with. Some are a nightmare. The overall culture is positive.

    Cons

    When I first started here, I thought this was a place where people could make a difference. It is not. The CEO and CFO of the company make almost every decision - even many very basic tactical ones. The company makes money off pharma ad impressions. It is completely financial and ad/page view driven. Customers are never mentioned (unless they are referring to the pharma ad clients). That sets the tone for the business. Product and Editorial are ruled like fiefdoms. Decisions are made in a vacuum even though project teams are typically made up of 30 people - because maybe one person will freak out if they don't know what is going on and maybe one other person might have one piece of information that will be helpful. The technology that drives the website is ridiculous. The time and personnel required to just do basic web production and "innovation" is staggering - several times that of other companies in tech, web media - and still we can't do what many other companies can online. High levels of technical debt. Communications and processes are poor. It is rare to find people who understand more than their own department. It definitely skews female and is a very politically liberal (i.e. Democrat) place to work. I am not saying this is a con, but if you are uncomfortable with hugs,crying, talk about feminism, female body parts, or want to discuss Republican ideology, you might want to look elsewhere. The company is putting itself up for sale, so the only projects are pure page view, ad view-ability, and financial plays. While the culture is positive, this varies widely. The life seems to have been sucked out of this place. People are so hyper-focused on excruciating minutiae and details that won't make a bit of difference, so they drive themselves crazy by obsessing over the few things they can control. Some people have way too much work to do. Some people have way too little. The VPs in Atlanta are not leaders. They are docile people-pleasers who just report up the chain.

    Advice to Management

    Stop making all your departments do a six-month dog and pony show and then turn down everything in their proposals and budgets. Split the company. Take Medscape public. Allow WebMD to be innovative and fun. For the VPs in Atlanta - have some guts. Directors and Senior Managers - take a step back, get your head out of your own work for a minute and try to understand what your direct reports do and what they need. Provide collaboration opportunities, learning/teaching opportunities, and help facilitate their success - not just yours!


  2. Helpful (13)

    "Avoid This Bad Mashup of Constipated + Petty Mgmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Great swag, free coffee, smart people (and opptys to work from home sometimes).

    Cons

    This is the headquarters of CYA thinking and behavior; favoritism is ripe, rampant and overt. The near-constant departures of some of the best minds is demoralizing.

    Every project is a crisis, so the quality of work is often poor -- but no one seems to care as long as it's off their desk and on someone else's.

    The burnout rate is incredible. Oh, and forget a career path (unless you're a favorite, that is).

    Supposedly client and consumer focused but fear and arrogance have kept it firmly behind the market.

    Advice to Management

    Eliminate the favoritism; improve the quality of your products; use some of that $1 billion in the bank to hire more people.


  3. Helpful (6)

    "Good Brand, wish same could be said for the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at WebMD Health (More than 5 years)

    Pros

    Fairly decent hours, a lot of great talent, ability to work remotely

    Cons

    All about process process process, yet training is almost non-existent. Sink or swim mentality. Constant blame game -- having worked 20 years in agency/medical pub life, I've never seen so much finger pointing and "CYA" than this company. Oh and they like to have layoffs right before Christmas holidays....good people lose their jobs and the clueless ones stay. Nice, huh?

    Advice to Management

    Have a better structure in place for career advancement -- people stay in their jobs for 5+ years because they have NOWHERE to go forward in the company. Also, salaries are NOT competitive in the NYC job market.


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  5. Helpful (17)

    "Going sideways"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Portland, OR
    Current Employee - Anonymous in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Beautiful offices in a good location. There are some really great people to work with (although more and more are leaving every day). Some really great clients who are great to work with, too. The execs around the CEO are bright and hard-working.

    Cons

    Outlook with the very new "big" CEO in NYC is TBD. Fingers crossed. But the CEO in Health Services (Portland) has been around for a little over a year and has impressed everyone with his ability to create a culture of blame and scapegoating...while still remaining surprisingly absent from the actual business and ignorant of the process of creating software products. Good management would offer energy and a strong sense of direction, providing motivation and enthusiasm. By contrast, this CEO offers aggression without direction and frustration without solutions.

    Advice to Management

    It will be a hassle, but it's already time to find a new CEO for the Health Services business in Portland.There's real potential in this line of business but we are currently set up for failure. The brain-drain is accelerating...immediate action is called for.


  6. Helpful (16)

    "Health Coah Perspective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach in Indianapolis, IN
    Former Employee - Health Coach in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health (More than 3 years)

    Pros

    Great friendships made, flexibility, not having to take any work home, very professional but also laid back, and no dress code

    Cons

    1. No way to move up in the company at all
    2. Treat the coaches like children
    3. Supervisors play favoritism with certain coaches
    4. Although we preach wellness programs onto other companies and yet we aren't even allowed out of our seats for 20 minutes
    5. They're constantly losing clients and yet they continue to increase the productivity (makes no sense at all)
    6. Does nothing in the direct community, Indiana was one of the top 10 obese states and yet we don't even go into the community and to help resolve this issue
    7. The calls are very repetitive, they say they care about the quality but getting more calls a day brings in more money, so that's what they truly care about
    8. They'll offer tons of voluntary time off, and mandatory over time at the same time, and then complain about how behind we are and make everyone Work even harder simply because someone doesn't know how to add and do their job.
    9. Everyone here has at least a bachelors degree, and yet they won't even let us talk about things we went to school for on our coaching calls. The things we're ALLOWED to say are very surface level, and not too in dept at all
    10. Taken away being able to buy comp time with coach cash, therefore there is nothing to work towards. And since they keep raising the daily quota, they're making it unrealistic for everyone involved.


  7. Helpful (13)

    "Health coach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Coach in Indianapolis, IN
    Current Employee - Health Coach in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at WebMD Health full-time (More than 3 years)

    Pros

    Great coworkers, vacay and sick time, holidays off, office is nice, work from home opportunity for top coaches, holiday part

    Cons

    Objective continuously increasing, making it near impossible to meet, stressful, little to no room for advancement, high turnover, awful work/life balance.


  8. Helpful (18)

    "Pick your Favorite"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at WebMD Health full-time (More than 8 years)

    Pros

    New Offices are nice ..Barista keeps us buzzed through the pain.. Its a steady gig.

    Cons

    Opportunities for advancement are only offered to those in the "In Crowd". It feels like high school .. Jocks and Beauty Queens vs Nerds and Outcasts. Some are offered the Superstar treatment with or without brains while the rest are worked to death like pack mules.

    Advice to Management

    Acknowledge those who are truly working hard and not one of your drinking buddies.


  9. Helpful (16)

    "Client Delivery - not a place for technologists"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Portland, OR
    Current Employee - Software Developer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time

    Pros

    The people for the most part genuinely care about doing their jobs. You won't be challenged too much if you don't want to. Titles are generally inflated which looks good on a resume for your next job which you'll need if you really want to grow in your career.

    Cons

    It's mostly non-development. You'll find yourself changing text, writing queries, but rarely doing anything classified as "software engineering". The main focus is on the short term deadline driven "request" of the client rather than on longer term investment in making things efficient and solving problems in a way that is sustainable. As more experienced folks leave, replacements are brought in with much less experience to save salary. If you're looking for an actual job in development or quality assurance, apply in Product Development or at another company.

    Advice to Management

    Figure our what kind of organization you're trying to be and focus on the long term. If you want quality people to stay, you have to provide quality work for them to do that fits with their skill set especially when you're dealing with technologists.


  10. Helpful (15)

    "Used to be a fabulous place to work but mismanagement and workload have caused it to go down the tubes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SeniorAccount Manager in New York, NY
    Former Employee - SeniorAccount Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at WebMD Health full-time (More than 5 years)

    Pros

    -Digital environment
    -good people (mostly)
    -Learned a lot

    Cons

    -unpredictable hours
    -unbalanced workload
    -senior management unable to properly manage the workload or staffing needs of account managers

    Advice to Management

    Take the advice of account managers who are in the trenches everyday and come up with actual, workable solutions


  11. Helpful (15)

    "Undervalued and under appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time (Less than a year)

    Pros

    Worked with smart internal clients, mostly good people

    Cons

    Interesting mix of smart nice people and smart people who are just too full of themselves.
    Recruiting into this place very difficult. They hire and then layoff, no clue at all. Expectations unreasonable, guy who leads recruiting a jerk. Good people don't stay. Really too bad because what they do overall is pretty cool. They just do a poor job of giving people a reason to stay

    Advice to Management

    Do a better job of valuing the good people, get rid of the losers



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