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WebMD Health Reviews

Updated July 17, 2017
422 reviews

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422 Employee Reviews

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Pros
  • Work-life balance was reasonable for most of the time with the company (in 36 reviews)

  • Can work from home on occasions (in 22 reviews)

Cons
  • Hazadous workload, no work-life balance (in 18 reviews)

  • Not very progressive and poor senior management seems to pervade (in 20 reviews)

More Pros and Cons

  1. Helpful (8)

    "WebMD Medscape Inefficient Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in New York, NY
    Current Employee - Marketing Coordinator in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time (Less than a year)

    Pros

    Young and fun employees with a good work ethic.

    Cons

    Speaking strictly about the Medscape (Professional) side of the business: The business lacks established and efficient processes to successfully function. As a result mistakes happen all the time and the goal is to hide the mistake from the client and point fingers internally instead of finding the root of the problem and solving it on a larger scale. Many departments are also lacking sufficient human resources, forcing people to be overloaded and rush through their work, sacrificing quality for quantity.


  2. Helpful (10)

    "Most stressful work environment I have ever been in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Professional in Portland, OR
    Current Employee - Senior Professional in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    There are some good people who are incredibly talented and passionate about their work. Beautiful office, free coffee, expresso machines and healthy snacks.

    Cons

    Horribly managed, no clue to business strategy or how to run a business, nor do they even care. Very unstable for longevity, hiring or anyone's career regardless of what is sold to people. Proof is in the financials and the stock, as well as the layoffs that are happening across the board. Dog eat dog work groups... one will stab you in the back for their next promotion or just kudos.

    Advice to Management

    Instead of laying off the actual people doing work, get rid of the toxic heavy weight and liability senior management. This is a lawsuit waiting to happen. All the great talent is being heavily recruited to other places, leaving you with the bottom of the barrel for a reason.

  3. Helpful (4)

    "Not a destination if you want to actually advance your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WebMD Employee in New York, NY
    Current Employee - WebMD Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Work life balance, no one is in a rush to get anything done or ever make a decision so the hours are very manageable. Returning a colleague email within 48-36 hours is acceptable and common practice.

    Cons

    This company is full of incompetent leaders who are more interested in managing their personal portfolios than growing the business. The products are way behind the current industry, there is no innovation, bright people spend hours wasting their time trying to develop good ideas, only to have them shot down by senior leaders so the entire business is either paralyzed or stagnant. The investor spin on why the business is declining (e.g. due to patent cliffs) is a ridiculous excuse for lack of leadership, lack of vision, lack of innovation, and general incompetence throughout the ranks of the company. The new CEO appears more concerned in meetings to want to have the last word on every idea, rather than empowering smart leaders to develop and pursue good ideas for the business. I question his ability to turn the company around when his primary goal is to own everything.

    Advice to Management

    Hire a CEO who knows how to recognize and leverage talent. Set a vision for growth, communicate the plan for growth, stop tolerating mediocre employees, transform the way decisions are made and empower middle managers, instigate timesheets across the board so you can begin to see who is working on what, and implement a more transparent process around bonuses and promotions.


  4. Helpful (7)

    "Most stressful job of my career. Walk away from the idea of working at WebMD now. Questionable practices!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Sales in New York, NY
    Former Employee - Advertising Sales in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at WebMD Health full-time

    Pros

    Great brand name, little competition to which they use to thier advantage, and follows strict guidelines for following medical/health related advertising. Great company parties.

    Cons

    Overpriced ad product, not customer cerntric, favoritism of certain staff, strong arm tactics with clients, and most of all so stuck on politics and company protocol that it was simply not an efficient business. Lots of internal power struggles and often felt like people would step all over eachother to maintain turf. In my experience, VERY questionable personal tactics by HR and Senior Managers to get you out the door, questionable review process, etc. I often felt the sense of favoritism and burn and churn on the employees. Pushing employees to push clients into areas that weren't always in thier best interest. I simply would not reccomend this company to anyone thinking about making a move there. My peers were great, but management was terrible. You had to be very sneaky, kiss up, bypass rules to survive here. I personally wish I had done my homework more carefully before accepting the position I did. What you have heard about the internal workings here are accurate. Caveat Emptor.

    Advice to Management

    Treat employees better, do better job of tranining people and put the right managers in place for thier respective jobs.


  5. Helpful (6)

    "Totally mismanaged especially in Atlanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time

    Pros

    great people with lots of talent
    Great location
    Used to be a fun place to work

    Cons

    Well, what isn't bad about the company? Sadly, it wasn't like this all the time. Once all this management was brought on board things became worse by the day. Majority of the senior management team are cooks without cooking knowledge and some don't even know how to use the pots and pans but yet they decide the recipes.

    I truly feel sorry for those employees that were left behind because I know that Webmd will work them to the bone without providing any real compensation or rewards. I can only blame the leadership because the company wasn't like this in the past it all started around the office relocation in 2010 or so.

    It is very frustrating having to listen to individuals that have never designed or developed anything in their lives but get to make the decisions, even worse is that the results are so blatant in your face (not in a good way) but maybe this is the direction they want to take the company.

    I can tell you it is very disheartening to see a company which has an excellent reputation and was doing some great things but being undermined by some really bad leadership and decisions. Unfortunately, it appears that the company is very reactive and they haven't figured out that the employees are the best assets because they have created all of the products, they understand the technology, they live the development but the guy that doesn't have a clue gets to make the call.

    I believe those that were laid off actually were the lucky ones because they won't have a problem finding employment anywhere else. Those left behind will have to work for 2 now since half of the office was dismissed, even though they stated it wouldn't be the case but you can't believe a word they say.

    I can't predict the future for Webmd but from where I was, I see hard times but sometimes things have to be destroyed before they can be rebuild. Just wish my former coworkers good luck and keep your head up. On the bright side those that will work for new companies may be able to make recommendations!

    Advice to Management

    Pay employees what they are worth, the insulting yearly increase is not even worth the effort the company puts the employees through with this tedious review process that is utterly ridiculous.

    Send all of the leadership to boot camp at top performing companies so they can learn, how to reward employees properly which in turn gets them motivated. Right now, all of the people just want their work day to be over. Or just get new and real management.


  6. Helpful (6)

    "Never been at a company that deliberately wants to fail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very talented people at the company but many are leaving or looking to leave, but that's about it.

    Cons

    Probably more than can be written here.

    Bad management all around, very out of touch and have no real understanding about technology their knowledge is very dated. The company has really so much potential but for some reason we keep getting duds in the leadership roles. We lost so many good and talented people but yet all of the top heavy management were able to keep their jobs not sure why because they are about 80% of the problem. Here are bullet points why the company is going down the toilet
    - No Employee Retention
    Over the past 6+ months the leadership team was able to demoralize this company to lowest as it has ever been. They have no plan to change this.
    - Leadership is totally out of touch with what the company does
    We create the traffic, the content and the purpose but managment is so clueless and they shut any real initiatives down or simply ignore them.
    - Maybe they just trying to make the books look good on paper and could careless if the company will pull through or not.
    - Employees do twice as much work with less resources. how long do they think that this will go on?

    Advice to Management

    You can have an allstar team but if their is no leadership and coaching, you will still lose.

    I just watched several interviews with top executive of Google, Yahoo, Zappo's, etc. and everything they are stating in the success of their company's success. WebMD is doing the exact opposite.

    The Number 1 thing all of these executives stated was "Investment in their Employees" as they drive their products, innovation, ideas, vision, etc. However, WebMD idea is to cut everything and make the employees work like slaves and tweak a few products here and there. This what WebMD's idea of changing the game is. Doing the same thing but adding a few bells and whistles. Good luck with that.

    WebMD needs new leadership period. Not out dated individuals that command high salaries that can't see past yesterday and know how to ignite inspiration not demoralize the entire enviornment daily with false promises and fake motivational speeches that have no substance.


  7. Helpful (2)

    "Horrible Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time (More than 5 years)

    Pros

    There are some really great and talented people doing the actual work. Flexible, casual work environment

    Cons

    Absolutely no transparency into how projects are being mismanaged and inefficient. Work is getting done with people working almost 24/7 due to inefficient management of projects. Products are way behind in the field. Absolutely no career path in mind for employees.

    Advice to Management

    Scale down on the upper management and get more people in the trenches that know what is going on internally instead of on the stock market alone!

  8. Helpful (4)

    "So much better elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach in Indianapolis, IN
    Former Employee - Health Coach in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time

    Pros

    Young atmosphere
    Met good friends through working here

    Cons

    Huge turnover rate
    Poor company values
    Since it was my first job out of college, I didn't know what a poor company it was until I worked elsewhere.
    WebMD is constantly losing clients since we value how many calls we can make per hour to employees vs quality of calls and forging relationships
    Basically a huge call center


  9. Helpful (7)

    "A Wellness Company With a Workaholic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than 3 years)

    Pros

    Smart employees who share many creative and analytical skills.

    Cons

    Poor work-life balance
    Directors treat staff with disrespect
    No flexibility in terms of hours or telecommuting
    Workaholic culture

    Advice to Management

    Practice what you preach. Why do you encourage your readers to take care of their health but managers and directors make their direct employees feel guilt when they need time off for a doctor's appointment? Really?


  10. Helpful (8)

    "Nepotism = No Trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Atlanta, GA
    Former Employee - Senior Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time (More than 3 years)

    Pros

    Office are nice
    Salary is competitive
    Strong workforce

    Cons

    How does the leading health information provider that sells space to the richest companies in the world still manage to fail?

    As a former employee, let me explain how:

    Nepotism. If you're considering WebMD and want my advice, my first answer would be a question "are you friends with any current director or VP?" If the answer is "no" I would simply keep looking. That one factor is the single biggest variable in your likelihood of success at WebMD. If you're not a friend, all your great ideas and energy will be seen as a threat. I've seen it over and over during my 3 year stint with the company. The Atlanta office is basically run like a government agency, the only difference are that the hours are longer and the work is more intense.

    I read a Glassdoor review from a WebMD HR person and they nailed it. If you're a high achiever, and you're not someone's longtime friend, you'll be perceived as a threat. Forget about transparency on growth and development because there is none. If you work hard, you may get a an official email saying thanks, and sadly some sideways stares from your supervisor. Work hard enough, just not TOO hard. Ask to grow, but don't seem ambitious. Yes, it's very complicated, but the downward trajectory of the company is very simple.

    For all those hoping that having a "great brand on my resume" will make up for this malaise, you should probably also consider the opportunity cost to your career as you stagnate for years working so hard to receive so little in return, with no promise of a brighter future.

    Advice to Management

    Take a chance and hire someone who's not your buddy. Get out of your comfort zone. This is a publicly traded company. Start acting like it.


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