WebMD Health Reviews | Glassdoor

WebMD Health Reviews

Updated April 26, 2017
402 reviews

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402 Employee Reviews

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Pros
Cons
  • Hazadous workload, no work-life balance (in 18 reviews)

  • senior management unable to properly manage the workload or staffing needs of account managers (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "WebMD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at WebMD Health (More than 3 years)

    Pros

    Lots of shifts, vacation time, great parties, benefits. The office is nice and some people work from home.

    Cons

    Objectives are always increasing and leaving little down time.


  2. Helpful (10)

    "Health Coach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach in Indianapolis, IN
    Former Employee - Health Coach in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time (More than 3 years)

    Pros

    Not too much to say here- no dress code, full benefits and 401 k are great, paid sick and vacation and paid time off

    Cons

    A lot to say here - first of all you're not a health coach you're a telemarketer, the company cares
    More about getting more calls and making numbers rather than the actually health of the client, you're a robot and saying the same things on every call and shortening your calls to get more calls in because the productivity rate is continuing to increase to where we can't move from our seats for more than 20 minutes in a 10 hour shift - (kinda ironic considering this is a health and wellness company) .. They don't do hardly anything regarding helping the community at all- don't get me started on management- they are hiring their own friends within the company to help run a business and have no idea what they're doing, they are offering non paid time off on top of voluntary and mandatory overtime and are wondering why they're so behind and killing the coaches which everything gets blamed on, it's extremely micro managing here and not flexible or friendly what so ever it's actually the most toxic work place I've ever worked in

    Advice to Management

    Really got to make some major changes here


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Content Publisher in Atlanta, GA
    Current Employee - Web Content Publisher in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Easy going. No stress. Nice office. Nice personal office setup.

    Cons

    I can honestly not think of any.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (32)

    "How does this even happen?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fresh Fruit, free coffee and water, you get subsidized parking but not sure I would call that a perk that you have to pay to come to work

    Cons

    It is very puzzling that a company like WebMD has almost 400 reviews with about 80% being really bad but unfortunately all of the bad reviews are very true. Those excellent reviews are really suspicious and reek of HR or upper management trying to do damage control.

    The reality is that the company has a major leadership problem, there is a lot of nepotism going on, promotions are mainly given to people who "roll up" very well but are horrible at management. The company is like Bus stop where people come and go and very frequent, retention is nearly non existent and the acquisition of GOOD talent as well.

    The environment is completely toxic, employees simply come to work, most do not even bother or care to socialize, management has to force or make "fun" events mandatory but the atmosphere at the WebMD office is very yuckie. I haven't worked at a company where the overall morale is that low and the company has a complete disconnect with their work force

    WebMD is definitely NOT about their employees, most of them are burned out or are on the verge of having a conniption.

    50+ hrs is the norm, add bad management and high workloads without rewards which sums up the WebMD culture. There is no amount of free fruit or coffee that can subsidize these work conditions.

    Advice to Management

    I am not sure if there is any advice, there is so much advise on this board but instead of taking it, they do the opposite and I am not sure it their objective is to test how much an employee can take before quitting.


  6. Helpful (39)

    "Catastrophically Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    Company used to be filled with smart people who worked hard and loved what they do. The WebMD name still means something, although it's not as powerful as it used to be.

    Cons

    Leadership. Product. Toxic Environment. Client Loss. Micromanagement. There has been no significant product enhancement in over three years. There is a new CEO who has managed to produce nothing in the year he's been with the company. His major product seems to be constant abuse for the people who have been trying to keep the company afloat. The leadership team are clueless and toxic, placing blame for the company's failures on their employees. They have earned themselves many unflattering nicknames. This used to be an exciting and challenging place to work. No more. Now people spend their days desperately trying to make up for the failures of their leadership and make the non-existent product development efforts seem like something. Clients are leaving. They smell blood in the water.

    Advice to Management

    Take a closer look at what is happening. Stop blaming employees for the company's failure. Possibly go to business school to learn all of the fatal mistakes you are making. Stop bragging about your Maserati.


  7. Helpful (10)

    "Great place to work at first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WebMD Health (More than 3 years)

    Pros

    At the start of my time at WebMD there was an emphasis on employees and what everyone could offer. The company had activities to keep morale up, events like happy hours were common, and their holiday parties were legendary.

    Cons

    As the company lost money and drugs came off of patent, spending tightened up (with good reason), but it also took away the spark for the employees. The mss layoffs shot morale down really badly and the entire place became a sad place to work. There is a major elitism in the NY office towards the Atlanta office even though the Atlanta office is the one that actually runs the site. product, design, development, newsletters, video, etc are all in ATL. NY is senior leadership and marketing.

    Advice to Management

    Your people have good ideas. Listen to them.


  8. Helpful (14)

    "Senior Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Data Analyst in Dallas, TX
    Former Employee - Senior Data Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time (More than 3 years)

    Pros

    Free and subsidized snacks and coffee

    Cons

    Horrible place to work at. Management hires people for specific skill sets and then sticks them with a supervisor who has no clue/background/degree on what needs to be done. When told that information and data are wrong, supervisors do not care and still send out the information to clients. Lots of office politics and HR/supervisors do not care when employees are being called names by their own boss. Stay away from this company.

    Advice to Management

    No advice will make you a better department


  9. Helpful (5)

    "Senior Medical Writer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Medical Writer, Professional Promotions in New York, NY
    Former Employee - Senior Medical Writer, Professional Promotions in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great hours, family-friendly. Working from home is normal. Late nights are extremely rare. There are a lot of smart people. Good health benefits, 401-K matching, and vacation. I worked in professional promotions, in the Worldwide Plaza offices, which is fire-walled from both CME and the Medscape/content creation side. This is a 3rd party advertorial shop. The technology and in particular digital subscriber list is what the company is selling-- not content.

    Cons

    For creatives, particularly if you are coming from an agency as a copy or medical affairs person, the hours are great, but there is little to no opportunity to actually make an impact on the brands you're working with. For a writer or designer, this can be frustrating. There is a LOT of cutting and pasting of agency-created content into templates. The real creative work at a company like this is in product development, which takes place elsewhere. Also, the stock price is at the heart of everything. Management has been known to "purge" more senior, higher paid folks, and then bring in recent college grads after 6-months or so. However, if you're good with your boss, you will be spared, generally. Don't expect big raises. Just plug away and don't make too many enemies. There is not much urgency to the work. Not a great place to gain digital experience, surprisingly, since so much of what you learn is applicable only to WebMD, not elsewhere.

    Advice to Management

    Think long-term. Don't get greedy and ruin the Medscape brand by signing clients like Coca-Cola and University of Phoenix, etc.


  10. Helpful (6)

    "could be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Portland, OR
    Former Employee - Director in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good coworkers at the local levels. Good products and mission to help people in their own healthcare.

    Cons

    distant East coast management is not able to connect with west coast workers/way of life.


  11. Helpful (16)

    "Health Coach....or Telemarketer?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Educator in Indianapolis, IN
    Current Employee - Health Educator in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WebMD Health (More than 3 years)

    Pros

    Good benefits. Good vacation and sick time. Some fun events as a company. Can really make some good friends since every has a health background. Opportunity to work from home. Various work shift.

    Cons

    Disconnect between divisions of company. Health coaching standards set up people who have never coach! No room for growth/advancement. Company is so money focused that health coaching has becoming more like a telemarketing robot. Nearly impossible to have any work/life balance due to the crazy work shifts. Recruiter lied about ease of changing shifts. Lack of diversity in management.

    Advice to Management

    Set realistic production and quality standards. Quit promoting unqualified "friends" into management positions. Try promoting people who actually work hard and know what they are doing.


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