WebMD Health Reviews | Glassdoor

WebMD Health Reviews

Updated June 23, 2017
415 reviews

Filter

Filter

Full-time Part-time

415 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Hazadous workload, no work-life balance (in 18 reviews)

  • Not very progressive and poor senior management seems to pervade (in 20 reviews)

More Pros and Cons

  1. Helpful (6)

    "Lack of leadship and management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time (Less than a year)

    Pros

    People are generally friendly and want to help. Work-life balance is alright. Office location is pretty good. Everyone seems very aware that things aren't working well. If your manager is good (seems quite rare) or well positioned politically, things can be pretty good in your team.

    Cons

    Organizational alignment and strategic planning and action seem to be absent for many departments, with stock price per employee as the only mangement metric of interest. Many pieces of the technology stack are older solutions that have been shoehorned into newer requirements, and it shows. Data is bad across the organization, and while some of this has to do with general issues in medical data, there are clear gaps in data handling processes and technologies, particularly data import systems that also suffer from age.

    Problems are compounded by a lack of organizational maturity. Business processes and procedures are almost entirely absent. Change management is not practiced outside of technology releases, which compounds difficulties in addressing organizational issues by making even tactical attempts to address strategic issues more messy and painful than they need to be.

    Additionally, most senior personnel have been promoted from within the company. While this certainly shows dedication to the existing workforce, it has also meant that finding new (or even industry-standard) approaches can be difficult and implementing them even more so. This lack of fresh perspective is evident in repeated tactical approaches to solving recurring issues instead of strategic approaches to eliminate the cause of issues.

    Advice to Management

    The organization desperately needs a change management process, and I believe adoption of a solid change management process and addition of personnel from outside the company to implement and administer the process would go a long way to helping many of the problems. Following this, the new process needs to be used to generate some actual organizational cohesion, from a shared understanding of the overall strategy of the organization to developing a common language for discussing the fundamentals of the business.


  2. Helpful (9)

    "Ineptitude At Its Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time

    Pros

    The location was terrific! Being in the midst of Midtown is like no other working experience. The benefits are decent, and the working hours are flexible.

    Cons

    Inept senior-level management; favoritism between senior-level management and lower-level employees, regardless of their inability to complete simple tasks that generate revenue. This type of treatment harbors resentment amongst those who do a great job, but are overlooked in favor of the Best Friends Club.

    Advice to Management

    WebMD has had 3 different CEOs within two years. As a company, they lack vision, and no one knows what the company wants to accomplish, or what it wants to be.


  3. Helpful (7)

    "Health Educator III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Health Educator in Indianapolis, IN
    Current Employee - Spanish Health Educator in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    Benefits are awesome, a lot of vacation offered that is about it. oh yeah and free coffee.

    Cons

    WebMD is more interested in making profits through numbers and not really how a health educator impacts a life.

    Advice to Management

    How about focusing on why the turnover rate is so high in health coaching and focus on being realistic and what we are really here for, health not money.


  4. Helpful (2)

    "My experience after 6 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time (More than 5 years)

    Pros

    None that could be uncovered.

    Cons

    Benefits were very much appreciated by most employees

    Advice to Management

    Stop, look and then listen.


  5. Helpful (16)

    "WebMD is top-ranked in horrible management, abuse of its employees, lack of vision, and lack of execution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some passionate, smart people who come to WebMD inspired by a mission to help people be healthier - almost all of them are new employees who haven't figured it out yet (but give them 6 months and they will get embittered and start looking for a new job).

    Cons

    Advice to people looking at jobs at WebMD Health Services:

    1) Do not take a job at WebMD unless you really need to. It is a very dis-spiriting place. You will waste your talents here.
    2) If you do take a job at WebMD, do not stop looking for other jobs. Virtually every manager and above is openly looking for their next career - many of them successfully so. As proof, take a look at the turnover rate among senior management - it is incredibly high.
    3) Once at WebMD, do not trust HR or senior management in Portland. I've seen several people burned as a result. Glassdoor's editorial policy asks for no ranting... So let's just say that there are some in the senior management team who are in over their heads, and treat their employees in less-than-kind ways.
    4) Expect layoffs. There is a grand tradition of December layoffs. It is WebMD's way of celebrating the holidays.
    5) Expect revenue shortfalls (at least for the WebMD Health Services division). There will be pressure on raises, bonuses, funding of projects, etc.
    6) Expect disfunction between the division-level management team in Portland and the New York management team. As a result, projects will get approved, then dis-approved. Promises will be made and unmade because of poor NY-Portland communication.

    Final piece of advice before taking a job at WebMD. Find someone who has worked there for a few years first. Buy them a drink, and encourage them to be open about the company's prospects. Then make an informed decision (oh, and by the way... WebMD retains a reputation management firm that posts fake posts on glassdoor and other sites - you can usually spot them by their brevity and the fact that the "con" comments are vague or not really "cons". Read some of the shorter posts with a critical eye).

    It is a shame, really. WebMD has been in a position to do great, meaningful work, but have time and again missed the opportunity. Take your talent to a place that can use it effectively.

    Advice to Management

    The WebMD corporate (that would be the New York) management team really needs to make changes in the remaining Portland management team. WebMD Health (in Portland) is completely dysfunctional at this point, and that can only be solved by an infusion of new, highly effective leadership in Portland, followed by a lot of hard work throughout the organization.


  6. Helpful (7)

    "I wouldn't recommend WebMD"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at WebMD Health full-time (More than a year)

    Pros

    A great company to have on your resume so it makes a decent stepping stone. The office is in a cool building. Besides those, not a lot of other Pros.

    Cons

    The culture is abysmal and fuels constant turnover. Apparently this has been the case for years, which explains the low tenure across the entire organization.

    Advice to Management

    Motivate your team by doing the little things: show appreciation, stand by your word, be accountable, and be innovative instead of waiting for a problem to occur before evolving.


  7. Helpful (13)

    "Great place to work, once upon a time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time

    Pros

    The editorial team and editorial leadership are outstanding.
    Wonderful, talented, collaborative developers, publishers, PMs and designers on the 21st floor. This is a staff that can achieve the unachievable. I have the highest respect for the worker bees.

    Cons

    Real leadership on the 21st floor is nonexistent. It's a perfect environment if you like to work 50-60 hours a week and not be rewarded or thanked for your efforts. Beware of sharing an original idea. If you do there are one of two outcomes that will happen. The first you'll be punished for speaking up or two, if it's a really good idea it will confiscated and communicated as someone at a VP's level idea.

    Advice to Management

    For the love of God, listen to the staff in Atlanta. Talking to HR or calling the Hotline has had no results with the problems that exist at this location. How long can you bury your head in the sand? From an IT perspective, this has become an insufferable place to work and is a result of extremely poor leadership, starting at the top. The company has incredible editorial talent and provides important content to consumers. However, it won't be long before you have no IT staff to publish it.


  8. Helpful (9)

    "Very negative company with bad leadership all around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at WebMD Health full-time (More than 3 years)

    Pros

    Central work location
    Subsidized parking
    Decent vacation time

    Cons

    Webmd has a very negative working environment
    Leadership is very mistrusted making it very questionable about their intend with the company
    HR is completely biased towards management which is made very clear by management to deter any employee to report any abuse or unethical business practices that are being levied.
    Nepotism
    Absolutely no career path or growth. Employees are not valued for their contributions. Any type of progression or implementation of new ideas are almost non-existent.
    Merit increase are scarce as reviews are very skewed and botched
    No nurturing of talent or any type of retention. Webmd's overall corporate structure has no real reward or appreciation programs. Workers simply clock in and out with a "just wanting to get by" perspective since there is nothing for excellence or a great job done
    Webmd could care less if you stay or leave most positions won't be back filled to save more money causing resources to be dangerously stretched way too thin.
    VP's, Director's and Manager's are completely ineffective and cause more resentment than production.

    Advice to Management

    Executive management needs to evaluate their so called management teams in regards to employee relationships. This company lost majority of their good talent. Quality of work has tremendously decreased due to understaffing and overworking the remaining workforce.

    For Webmd to be successful or more so an 'industry leader' take a close look at the people in management roles as most of them cap the performance potential of your workforce due to distrust and abuse. Enable employees find management that understands how to empower them to create and build great things instead you employ the direct opposite. Ruling with fear and rendering your talent helpless reduces all aspects of good business and eventually there won't be much left since management doesn't produce the revenue generating products.


  9. Helpful (16)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WebMD Health full-time (More than 5 years)

    Pros

    Relaxed dress code and environment; ability to work from home; good healthcare & dental benefits; smart, friendly colleagues and boss; working in a difficult environment gave me the skills to take on any challenge as I advance in my career.

    Cons

    I was at Medscape, a division of WebMD, for just about five years. If I had to describe middle management in one word, it would be "dysfunctional", with an alarming level of immaturity and cliquishness. One minute, I would be told to take more initiative and ownership of my work; the next, I was being micromanaged. All this coupled with constantly shifting priorities, absolutely no positive reinforcement, being underpaid, and having to document every single interaction in case my manager decided to throw me under the bus made for a VERY unhappy work environment - and this is not just my experience, as almost every single one of my teammates experienced the same.

    Also, forget about actually getting a promotion, even if you've been there for years - WebMD does not like to promote from within. Smart, hard-working colleagues of mine that deserved more responsibility would usually end up leaving the company for better opportunities. It's no wonder that there have been so many layoffs there, even though the job market is actually improving.

    Advice to Management

    Either give middle management the training they need to foster growth and productivity in their direct reports, or clean them out entirely and give promotions to all the people there who actually deserve it.


  10. Helpful (14)

    "Worst experience of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WebMD Health full-time

    Pros

    -Good brand
    -No other positives that I can think of

    Cons

    -Unrealistic sales goals and expectations, management has no idea how to run a successful sales team
    -Invest in training but ultimately don't care about happiness of employees - hence extreme turnover
    -Considered normal that people come and go, sometimes not even staying for more than a few months
    -Management focused 100% on extreme revenue goals, not understanding that resources and support are needed in order to achieve success

    Advice to Management

    Don't claim to not micro-manage and be interested in employees career path when it is the exact opposite.


Showing 415 of 437 reviews
Reset Filters