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Webhelp Reviews
Updated Jun 4, 2023
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Found 4,280 of over 5K reviews
60% Recommend to a Friend
73% Approve of CEO
Found 3,253 of over 5K reviews
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Recommend to a Friend
Approve of CEO
Olivier Duha and Frédéric Jousset
560 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
- "Poor management and it's difficult to get a hold of someone when there's a problem that needs to be fixed." (in 221 reviews)
- "Floorwalkers are abused and made to take escalations and pretend to be managers so the real managers don't have to." (in 97 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Webhelp and is not affected by filters.
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- Current Employee★★★★★Featured Review
Pros
NICE environment and easy work
Cons
limit growth help and support
- Current Employee, more than 3 years★★★★★
Webhelp is a great company to work with. It has excellent cultural values and takes care of its employees
Jun 2, 2023 - Senior Business Trainer in Glasgow, MTRecommendCEO ApprovalBusiness OutlookPros
People First company Respects diversity & inclusion Appreciate differences Celebrates little wins Passionately works towards the goals and strives hard to satisfy the client !!!
Cons
none, its a great place to work !!
Continue reading - Former Employee, less than 1 year★★★★★
Wouldn’t Recommend to my Worst Enemy!
May 13, 2023 - Content Moderator in Mason, OHRecommendCEO ApprovalBusiness OutlookPros
Job itself is easy enough. Most colleagues are easy to get along with. There’s also a lot of diversity and inclusion within the people working there.
Cons
Myself and others have had to work under leaders who’s have not treated us right in a multitude of ways, despite going to upper management about it, and so the environment constantly felt unsafe and uncomfortable. It feels as if there’s little to no growth opportunities in the company. It also constantly felt like there was no consistent, reliable, or professional communication given. They claim to be a people first company, but it never felt as though they lived up to that motto.
Continue readingThanks for sharing your feedback, our goal is to provide exceptional experiences for our people, we apologize if we fell short of this standard in your case. We take all feedback seriously and strive to create a positive experience for all our game-changers.
- Current Employee, less than 1 year★★★★★
Fun job, eager to promote.
May 30, 2023 - Content Moderator in Mason, OHRecommendCEO ApprovalBusiness OutlookPros
Fun job, eager to promote.
Cons
Original shifts can be a challenge.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Easy work, Decent coworkers, we had a food truck
Cons
You cant choose your hours, there is no vto, you barely accrue sick time at all so hard to get off work
Continue readingWebhelp Response
We appreciate your review! Thank you for taking the time to share your experience. We are constantly innovating to make the experience of working with us even better!
- Current Employee, more than 1 year★★★★★
Best place to grow!
May 18, 2023 - Account General Manager in Phoenix, AZRecommendCEO ApprovalBusiness OutlookPros
Worldwide company with a very entrepreneurial mindset, allowing employees to try new things and provide our customers with more than one solution.
Cons
A very fast paced environment
Webhelp Response
Hello, thank you for your review. We strive to create a positive experience for all our game-changers, and we are delighted to read that we met your expectations.
- Former Employee★★★★★
technical support service representative
Apr 25, 2023 - Technical Support RepresentativeRecommendCEO ApprovalBusiness OutlookPros
iI enjoyed the environment in the company also the type of the job as i am interested in the relational aspect and i like being in contact with people. Also the company put in the hands of employees multiple benefits.
Cons
i would have preferred in there was a better management and division of schedules or timelines of each person.
Continue reading - Former Employee, more than 1 year★★★★★
Turn around and go anywhere else
May 22, 2023 - Channel Account Manager in Phoenix, AZRecommendCEO ApprovalBusiness OutlookPros
Lack of Management. Pro and con
Cons
False lies and promised. Clueless management on all levels and a general level of confusion unrivaled by none.
Continue readingWebhelp Response
Thank you for your review! We take all feedback seriously and strive to create a positive experience for all our game-changers.
- Former Employee, more than 3 years★★★★★
Pros
Good team. The teams work well together
Cons
Not human first!! Blow smoke to make you see what they want you to see only. Steal your money. Do not care about their employees
- Current Employee★★★★★
Pros
Good ambience , a lot of work , lot of independence
Cons
Nothing special , not a lot of revenue given
Webhelp Response
We appreciate your review! Thank you for taking the time to share your experience.
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Webhelp Reviews FAQs
Webhelp has an overall rating of 3.4 out of 5, based on over 4,769 reviews left anonymously by employees. 60% of employees would recommend working at Webhelp to a friend and 52% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
60% of Webhelp employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Webhelp 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Webhelp to be culture, career development, coworkers and the cons to be benefits, management, compensation.
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