Webster Bank Reviews | Glassdoor

Webster Bank Reviews

Updated October 13, 2017
133 reviews

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3.6
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Webster Bank Chairman and Chief Executive Officer James C. Smith
James C. Smith
12 Ratings

133 Employee Reviews

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Pros
  • Excellent Company for work life balance (in 10 reviews)

  • Plenty of chances to go to back office jobs using internal career site if that's something that interests you (in 5 reviews)

Cons
  • Sales goals are aggressive, lack of advancement (in 7 reviews)

  • No room for growth within the retail banking side (in 4 reviews)

More Pros and Cons

  1. "Webster Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great benefits, growth potential, career resources. The overall feel of Webster is one big family/community even though we are around 3000 employees.

    Cons

    Not great maternity leave options. They are decent but other companies have better pay while on leave.


  2. "Good company spirit, Bank managers left much to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Webster Bank full-time

    Pros

    The role had much versatility, different from most banks, you learn to do everything, so the customers can go to any teller and open an account, or apply for a home equity line of credit. Webster strove to be #1 in customer service, and there was some growth opportunity

    Cons

    It seemed that the management would praise or reprimand you more on how much they liked you than on how well you performed. I sometimes felt pressured to do transactions with customers without getting proper identification; within 2 months of starting a very busy branch, I was scolded by the manager for asking for a customer's ID "This customer comes in here every single month, you should recognize them by now" I also felt as though my voice was not heard, and I often found myself in 'damned if I do, damned if I don't' situations. Perhaps the reason for this is because asking for a customer's ID is an inconvenience for the customer, and the manager doesn't want that, but if you don't ask for their ID and something goes wrong, they can pin it on you, and they aren't at fault.

    Besides, there is not a consistent schedule, and you have to carefully check your start/end time every day. You would get 2 days off per week, Sunday and one day in the Monday-Saturday range, though you would typically have to work 3-4 Saturdays before getting one off. It makes scheduling for other events/appointments difficult.

    Advice to Management

    Treat non managerial employees better - listen to what they have to say, treat them fairly, and give them clear parameters they have to follow

  3. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank full-time

    Pros

    Great People looking to do what is right for Clients

    Cons

    Need to grow in the markets they are in other than CT. Way too CT central, other locations feel secondary

    Advice to Management

    Work on giving the tools and support needed


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank part-time

    Pros

    Customers are nice, employees are nice and easy to get along with.

    Cons

    Not much to say badly. The experience was great.


  5. "universal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webster Bank full-time

    Pros

    good exposer to banking and job world

    Cons

    kill you sales, over bearing


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wallingford, CT
    Former Employee - Anonymous Employee in Wallingford, CT

    I worked at Webster Bank full-time (More than a year)

    Pros

    Nothing at all good about it.

    Cons

    Like all call center its all numbers to them. They don't care about the customer at all. Turnover is through the roof. Always walking on eggshells.


  7. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Springfield, MA
    Current Employee - Branch Manager in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Webster Bank full-time (More than 3 years)

    Pros

    TVs I'm branches to keep customers entertained

    Cons

    Unrealistic sales goals. Expectation is yo pound pavement cold calling from 9-5 3 days a week while short handed in branch.

    Advice to Management

    Get a grip on reality. Understand needs of customer. Being community focused means supporting the community, not beating the community for sales.

  8. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Swansea, MA
    Former Employee - Assistant Vice President in Swansea, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank (More than 3 years)

    Pros

    Supervisors, Upper Management, Work/Life Balance

    Cons

    There were none to mention.


  9. "Associate universal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Universal Banker in Waterbury, CT
    Former Employee - Associate Universal Banker in Waterbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank part-time (More than a year)

    Pros

    Pay pretty good
    Great coworker that we're like family that worked together as a team
    Free bank account
    Great organized management
    Good amount of pto and payouts
    Honestly wish I could've stayed

    Cons

    Focused too much on sales
    There is really nothing else that I can say about Webster Bank. Really a great experience for me

    Advice to Management

    Don't focus too much on sales


  10. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President - Technology in Waterbury, CT
    Former Employee - Vice President - Technology in Waterbury, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 10 years)

    Pros

    Great people and dynamic environment

    Cons

    Lack of work-life balance; gender challenges

    Advice to Management

    Address management personnel issues


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