Webster Bank Reviews | Glassdoor

Webster Bank Reviews

Updated August 1, 2018
147 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Webster Bank Chairman and Chief Executive Officer James C. Smith
James C. Smith
20 Ratings

147 Employee Reviews

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Pros
  • "Excellent Company for work life balance" (in 10 reviews)

  • "Not a positive work environment" (in 7 reviews)

Cons
  • "Lack of work-life balance; gender challenges" (in 6 reviews)

  • "Unrealistic sales goals, extremely unrealistic" (in 8 reviews)

More Pros and Cons

  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Similar to other banks but with much better customer service.

    Cons

    As a regional bank the bank is smaller. Which can be good and bad at same time.


  2. "banking center manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time (More than a year)

    Pros

    The executive management team is great.

    Cons

    Commute and parking expenses are quite bad

    Advice to Management

    Parking should be reimbursed on some level to managers

  3. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank full-time

    Pros

    People are great it's was a friendly work environment.

    Cons

    There is a lot of pressure to make sales


  4. Helpful (2)

    "sales sales sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Universal Banker in Fairfield, CT
    Former Employee - Senior Universal Banker in Fairfield, CT
    Approves of CEO

    I worked at Webster Bank (More than 10 years)

    Pros

    if you get the right banking center the staff is really nice, some other branches micro managing run amok

    Cons

    did i mention the sales??? getting too aggressive. losing the personal connection with clients although upper mgmt says no. its true.

    Advice to Management

    be careful not to fall into the widget trap like some other banks have. And treat your ppl like ppl and stop pushing the sales so hard. more you push the less ppl feel valued


  5. Helpful (1)

    "Decent company, decent pay, WAY too much focus on sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Universal Banker in Shelton, CT
    Current Employee - Associate Universal Banker in Shelton, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Webster Bank full-time (More than a year)

    Pros

    They treat their employees respectfully
    Good hours
    Decent pay for entry level

    Cons

    Emails all day long about not making sales
    6 day work weeks every other week
    No availability for OT practically ever

    Advice to Management

    Stop emailing 50x a day screaming at us to “earn our paycheck”


  6. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Webster Bank in Brockton, MA
    Former Employee - Webster Bank in Brockton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 3 years)

    Pros

    There is growth in the company.

    Cons

    Very demanding and competitive. You have to do a lot of cross selling.

    Advice to Management

    management was great


  7. Helpful (1)

    "Webster bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tech Lead in New Britain, CT
    Current Employee - Senior Tech Lead in New Britain, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Webster Bank (More than 10 years)

    Pros

    Stable company. Flexible environment. Phocus on employees. Average benefits. Opportunities for those interested in IT advanced technologies. Recently in a process of endorsing contemporary methodologies. Fun to work if inter see st is in application development. Lots of good projects

    Cons

    Financial industry regulations and other regulations create lots of red tape. Compensation is not the best in the area

  8. "Ehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Universal Banker in Bridgeport, CT
    Current Employee - Associate Universal Banker in Bridgeport, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Webster Bank full-time (Less than a year)

    Pros

    Middle management is pretty good.

    Cons

    PTO, Management, Schedule, No growth, Stagnant


  9. "Assistant Banking Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great people to work with. A lot of flexibility to grow and build your own book of business. Easy accessibility to upper management

    Cons

    Smaller bank so it's hard to compete with the big banks


  10. Helpful (1)

    "Everything depends on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 3 years)

    Pros

    it pays the bills (barely), remote work is technically possible but socially becoming unlikely

    Cons

    HR doesn't care at all about your boss setting you and others up to fail or being abusive, work life balance benefits were destroyed in 2017, management outsourcing things they don't understand to India because 'anyone can do it' (they can't)

    Advice to Management

    Don't be abusive, don't gaslight, listen when employees tell you how long a project should take, don't assume things are easy because you haven't bothered to learn the basics about them, don't outsource things to people in a drastically different timezone who had no official training on the work, pick a direction and stick to it so there's not a project to move from A->B followed by a project to move from B->A which is a bad user experience


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