Webster Bank Reviews | Glassdoor

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Webster Bank Reviews

Updated February 12, 2018
140 reviews

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3.3
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Webster Bank Chairman and Chief Executive Officer James C. Smith
James C. Smith
16 Ratings

140 Employee Reviews

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Pros
  • Excellent Company for work life balance (in 10 reviews)

  • Great People looking to do what is right for Clients (in 6 reviews)

Cons
More Pros and Cons

  1. "Webster Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great benefits, growth potential, career resources. The overall feel of Webster is one big family/community even though we are around 3000 employees.

    Cons

    Not great maternity leave options. They are decent but other companies have better pay while on leave.


  2. "Assistant Banking Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great people to work with. A lot of flexibility to grow and build your own book of business. Easy accessibility to upper management

    Cons

    Smaller bank so it's hard to compete with the big banks

  3. "Everything depends on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 3 years)

    Pros

    it pays the bills (barely), remote work is technically possible but socially becoming unlikely

    Cons

    HR doesn't care at all about your boss setting you and others up to fail or being abusive, work life balance benefits were destroyed in 2017, management outsourcing things they don't understand to India because 'anyone can do it' (they can't)

    Advice to Management

    Don't be abusive, don't gaslight, listen when employees tell you how long a project should take, don't assume things are easy because you haven't bothered to learn the basics about them, don't outsource things to people in a drastically different timezone who had no official training on the work, pick a direction and stick to it so there's not a project to move from A->B followed by a project to move from B->A which is a bad user experience


  4. "Anonymous"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank part-time

    Pros

    Great team, great management and good training .

    Cons

    Sales goals could be unrealistic.


  5. "sales sales sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Universal Banker in New Haven, CT
    Current Employee - Senior Universal Banker in New Haven, CT
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Webster Bank full-time (More than 10 years)

    Pros

    nice coworkers at branch level be careful on which mgr u work for tho

    Cons

    too many promotions going on at same time and it seems no one in the sales dept that rolls this stuff out never communicate with each other- makes fir very confusing enviornment- dont even get me started on “salesforce” that system although new needs to be more user friendly

    Advice to Management

    stop pushing sales down throats and let us build relationships with clients- get everyone on same page before rollong out new promotion


  6. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Webster Bank full-time

    Pros

    Corporate culture is very friendly and you're encouraged to really get to know customers on personal level, not treat them like a number or a net worth figure. Great place to learn banking basics...if you're in a branch with knowledgeable staff.

    Cons

    Pay is not great. Technology-wise, Webster is behind the competition. Nobody seems to be interested in streamlining operations and in a world where many of the other banks have gone paperless, this bank is still ridiculously document heavy. Even when they try to bring in new tech, nobody ever seems to know what they're doing and nothing works as it should. Often feels like you spend more time doing busy work than actual work. Certain processes actually kill motivation. Nothing like busting your hump and making your numbers only to see them eaten away by things like chargeback and CSAT scores. Upward mobility ends up being completely undesirable as you watch your superiors struggle under micro-management and clunky metrics. Training for newbie bankers largely useless as things change once you're in an actual branch.

    Advice to Management

    Innovate! We're horribly behind the 8-ball in this department. And for God's sake, streamline! Loads of checklists and logs do nothing but create clutter.


  7. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webster Bank full-time (Less than a year)

    Pros

    Not a positive work environment

    Cons

    Bad inexperienced upper management, bank charges illegal fees

    Advice to Management

    Get another job

  8. Helpful (1)

    "Good company spirit, Bank managers left much to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Webster Bank full-time

    Pros

    The role had much versatility, different from most banks, you learn to do everything, so the customers can go to any teller and open an account, or apply for a home equity line of credit. Webster strove to be #1 in customer service, and there was some growth opportunity

    Cons

    It seemed that the management would praise or reprimand you more on how much they liked you than on how well you performed. I sometimes felt pressured to do transactions with customers without getting proper identification; within 2 months of starting a very busy branch, I was scolded by the manager for asking for a customer's ID "This customer comes in here every single month, you should recognize them by now" I also felt as though my voice was not heard, and I often found myself in 'damned if I do, damned if I don't' situations. Perhaps the reason for this is because asking for a customer's ID is an inconvenience for the customer, and the manager doesn't want that, but if you don't ask for their ID and something goes wrong, they can pin it on you, and they aren't at fault.

    Besides, there is not a consistent schedule, and you have to carefully check your start/end time every day. You would get 2 days off per week, Sunday and one day in the Monday-Saturday range, though you would typically have to work 3-4 Saturdays before getting one off. It makes scheduling for other events/appointments difficult.

    Advice to Management

    Treat non managerial employees better - listen to what they have to say, treat them fairly, and give them clear parameters they have to follow


  9. Helpful (1)

    "Awesome colleagues; poorly managed call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Webster Bank full-time (More than 10 years)

    Pros

    Colleagues are always willing to help each other out.

    Cons

    Work-life balance doesn't exist as long as you don't make the sales.

    Advice to Management

    When you're promoting from within: Stop playing favorites. The ones who stay quiet and submissive aren't as loyal to the company as you think they are.


  10. Helpful (2)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank full-time

    Pros

    Great People looking to do what is right for Clients

    Cons

    Need to grow in the markets they are in other than CT. Way too CT central, other locations feel secondary

    Advice to Management

    Work on giving the tools and support needed


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