Webster Bank Reviews | Glassdoor

Webster Bank Reviews

Updated April 3, 2018
143 reviews

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3.3
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Webster Bank Chairman and Chief Executive Officer James C. Smith
James C. Smith
17 Ratings

143 Employee Reviews

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Pros
  • Excellent Company for work life balance (in 11 reviews)

  • Not a positive work environment (in 6 reviews)

Cons
More Pros and Cons

  1. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Webster Bank in Brockton, MA
    Former Employee - Webster Bank in Brockton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 3 years)

    Pros

    There is growth in the company.

    Cons

    Very demanding and competitive. You have to do a lot of cross selling.

    Advice to Management

    management was great


  2. "sr universal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Webster Bank full-time

    Pros

    branch bankers are great to work with. some branch hours a really good. helps with the work/life balance

    Cons

    Sales goals are insane!! so sick of middle mgmt coming down on branches to up their sales for their bonuses. If mgmt made better decisions, they wouldn't feel compelled to come down on the branches for the sales!!

    Advice to Management

    ease up on the sales and lets focus on relationship building!! staff your branches adequately it seems that the word "banker" is synonymous with do more with less staff. How can anyone do two jobs and have middle/upper mgmt expect sales to increase- something is got to give.

  3. "Webster bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tech Lead in New Britain, CT
    Current Employee - Senior Tech Lead in New Britain, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Webster Bank (More than 10 years)

    Pros

    Stable company. Flexible environment. Phocus on employees. Average benefits. Opportunities for those interested in IT advanced technologies. Recently in a process of endorsing contemporary methodologies. Fun to work if inter see st is in application development. Lots of good projects

    Cons

    Financial industry regulations and other regulations create lots of red tape. Compensation is not the best in the area


  4. "Ehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Universal Banker in Bridgeport, CT
    Current Employee - Associate Universal Banker in Bridgeport, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Webster Bank full-time (Less than a year)

    Pros

    Middle management is pretty good.

    Cons

    PTO, Management, Schedule, No growth, Stagnant


  5. "Assistant Banking Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great people to work with. A lot of flexibility to grow and build your own book of business. Easy accessibility to upper management

    Cons

    Smaller bank so it's hard to compete with the big banks


  6. Helpful (1)

    "Everything depends on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Webster Bank full-time (More than 3 years)

    Pros

    it pays the bills (barely), remote work is technically possible but socially becoming unlikely

    Cons

    HR doesn't care at all about your boss setting you and others up to fail or being abusive, work life balance benefits were destroyed in 2017, management outsourcing things they don't understand to India because 'anyone can do it' (they can't)

    Advice to Management

    Don't be abusive, don't gaslight, listen when employees tell you how long a project should take, don't assume things are easy because you haven't bothered to learn the basics about them, don't outsource things to people in a drastically different timezone who had no official training on the work, pick a direction and stick to it so there's not a project to move from A->B followed by a project to move from B->A which is a bad user experience


  7. "Anonymous"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Webster Bank part-time

    Pros

    Great team, great management and good training .

    Cons

    Sales goals could be unrealistic.

  8. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Webster Bank full-time

    Pros

    Corporate culture is very friendly and you're encouraged to really get to know customers on personal level, not treat them like a number or a net worth figure. Great place to learn banking basics...if you're in a branch with knowledgeable staff.

    Cons

    Pay is not great. Technology-wise, Webster is behind the competition. Nobody seems to be interested in streamlining operations and in a world where many of the other banks have gone paperless, this bank is still ridiculously document heavy. Even when they try to bring in new tech, nobody ever seems to know what they're doing and nothing works as it should. Often feels like you spend more time doing busy work than actual work. Certain processes actually kill motivation. Nothing like busting your hump and making your numbers only to see them eaten away by things like chargeback and CSAT scores. Upward mobility ends up being completely undesirable as you watch your superiors struggle under micro-management and clunky metrics. Training for newbie bankers largely useless as things change once you're in an actual branch.

    Advice to Management

    Innovate! We're horribly behind the 8-ball in this department. And for God's sake, streamline! Loads of checklists and logs do nothing but create clutter.


  9. "Webster Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Webster Bank full-time

    Pros

    Great benefits, growth potential, career resources. The overall feel of Webster is one big family/community even though we are around 3000 employees.

    Cons

    Not great maternity leave options. They are decent but other companies have better pay while on leave.


  10. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webster Bank full-time (Less than a year)

    Pros

    Not a positive work environment

    Cons

    Bad inexperienced upper management, bank charges illegal fees

    Advice to Management

    Get another job


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