Wegmans Food Markets Customer Service Reviews | Glassdoor

Wegmans Food Markets Customer Service Reviews

Updated May 23, 2017
246 reviews

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Customer Service

3.8
Star Star Star Star Star
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Approve of CEO
Wegmans Food Markets Chairman and CEO Danny Wegman
Danny Wegman
170 Ratings

Employee Reviews

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Pros
Cons
  • I was told they didn't have the option to hire another full time employee, which was a bummer but I understood (in 113 reviews)

  • No benefits for most part-time workers (in 109 reviews)

More Pros and Cons

  1. "Great people. Good food."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service - Floral in Ashburn, VA
    Current Employee - Customer Service - Floral in Ashburn, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than a year)

    Pros

    The hours are pretty Flexible. Employees are friendly as well as upper management. The work is easy overall and good food.

    Cons

    Unfortunately there is no discount for employees with the exception of a few coupons here and there. The job itself can be Repetitive work.


  2. "It was a good part time job for college but not something I could do as a career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pizza- Customer Service in Rochester, NY
    Current Employee - Pizza- Customer Service in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Wegmans Food Markets part-time (More than 3 years)

    Pros

    Friendly work environment,
    Some really great people to work with,
    Guaranteed lunches and breaks,
    Direct deposit and online scheduling,
    Flexible with availability.

    Cons

    Very strict on policies,
    Hard to get full time,
    Repetitive work routines,
    Eating anything will get you fired,
    Wasteful of food.

    Advice to Management

    Cut employees more slack and treat them better because they give you their best every day.


  3. "Work Life Balance missing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Rochester, NY
    Current Employee - Senior Customer Service Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 10 years)

    Pros

    Great company, job security, Great Values

    Cons

    work life balance missing (shifts all over the place)

    Advice to Management

    listen to employees who need work life balance because of family and kids


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  5. "Customer Service Maintenance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Rochester, NY
    Former Employee - Customer Service in Rochester, NY

    I worked at Wegmans Food Markets part-time (More than a year)

    Pros

    Flexible job, very friendly team and managers.

    Cons

    If you don't keep updating your availability, they schedule to work for many days in a row including weekends.

    Advice to Management

    Keep doing a good job


  6. "Wegmans work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gambrills, MD
    Current Employee - Customer Service Representative in Gambrills, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wegmans Food Markets full-time (Less than a year)

    Pros

    Learning about different products

    Cons

    No work life balance

    Advice to Management

    Work life balance keeps employees happy and healthy


  7. Helpful (1)

    "Extremely friendly and great pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Produce in Frederick, MD
    Current Employee - Customer Service Produce in Frederick, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets full-time (More than a year)

    Pros

    Really great pay, time and a half on Sundays and holidays. Tons of room for advancement. Super friendly!

    Cons

    Management out of touch with employees. If you're cashier trained and it gets busy, they'll pull you out of produce to work on cashier. ALOT of people in produce including myself get over worked and sustained an injury. Super busy during holidays and weekends.

    Advice to Management

    Listen to employees more often, they have great ideas. Our Team Leaders aren't right all the time.


  8. "My experience at Wegmans so far has been pleasantly surprising."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Desk in Rochester, NY
    Current Employee - Customer Service Desk in Rochester, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wegmans Food Markets part-time (More than a year)

    Pros

    You get to meet people from all kinds of different walks of life, whether it be the coworkers, customers, etc.

    Cons

    Working as a cashier is not a fun job at all, but all the other departments have tons of room for personal and professional growth.


  9. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Produce in Rochester, NY
    Current Employee - Customer Service Produce in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 5 years)

    Pros

    Flexible schedules, kind coworkers, overall great place to work, especially for college students who can come back to the job

    Cons

    Stressful at times due to not enough people working, more specifically in produce. The warehouse issues are out of our control

    Advice to Management

    Schedule more people at once in produce. It can be very stressful when one person has to hurry and do everything.


  10. "Weggies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in DeWitt, NY
    Current Employee - Customer Service Associate in DeWitt, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets full-time (More than 10 years)

    Pros

    Great place to work with good benefits

    Cons

    Management isn't that great to their people


  11. "Great Company- For the Most Part"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Desk in Rochester, NY
    Current Employee - Customer Service Desk in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 3 years)

    Pros

    Holiday and Vacation pay for part-time employees (after a certain time with company). Opportunity to earn Scholarship. Managers are very nice and try to help you grow. Usually understanding if you call in sick. Flexible schedule and hours. Chances to acquire more shifts.

    Cons

    Very difficult to move up or obtain a full-time position especially without moving to a new market (state). Management picks favorites and makes it difficult for non-favorites to get the position they want. Going above and beyond at your job is noticed and appreciated but not much else happens.

    Advice to Management

    Give everyone equal opportunities to grow and move up in company. Don't pick certain people over others who are just as skilled.