Wegmans Food Markets Customer Service Reviews | Glassdoor

Find jobs for Customer Service

Wegmans Food Markets Customer Service Reviews

Updated January 1, 2018
270 reviews

Filter

Filter

Customer Service

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Wegmans Food Markets President and CEO Colleen Wegman
Colleen Wegman
4 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • Part time employees have some benefits as well as a flexible scheduling (in 159 reviews)

  • Great place to work part time or full time (in 106 reviews)

Cons
  • Must have open availability when your full time (in 123 reviews)

  • Part time hours are the 1st to be cut (in 120 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Woodbridge, NJ
    Current Employee - Customer Service Representative in Woodbridge, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than a year)

    Pros

    Friendly environment, flexible work hours, chances to move up in the company

    Cons

    No cons, never had a problem with this company

    Advice to Management

    Keep doing what you are doing.


  2. "Fun Place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Bethlehem, PA
    Current Employee - Customer Service in Bethlehem, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wegmans Food Markets part-time (More than 3 years)

    Pros

    The company has very flexible hours

    Cons

    Not much opportunity to move up unless in management

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Northborough, MA
    Current Employee - Customer Service Representative in Northborough, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 5 years)

    Pros

    Great to their employees, great benefits, room for advancement.

    Cons

    No discount on merchandise


  4. "Produce Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Produce
    Current Employee - Customer Service Produce
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 3 years)

    Pros

    Great culture, flexible hours, good management

    Cons

    No room for growth in department

    Advice to Management

    Give more opportunities to succeed


  5. "You get out what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wegmans Food Markets part-time (More than 5 years)

    Pros

    The people you get to know are amazing. Some will be lifelong friends.
    If you go into work every day with a bad attitude you will have a bad day
    The schedule for part timers is very flexible, you can almost tell them the exact hours you want to work each day.

    Cons

    Customers
    Hard to get off holidays since it is the busiest time of year

    Advice to Management

    Care about the people more than the numbers. If the people are happy doing their job, the numbers will follow. This is because the happy employees will treat the customers better.


  6. "Pretty nice job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nature's Marketplace Customer Service Representative in Williamsville, NY
    Current Employee - Nature's Marketplace Customer Service Representative in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 3 years)

    Pros

    - Adjusting your schedule is easy
    - Work isn't too difficult
    - Changing departments is allowed so that people can learn new stuff
    - Amazing job security
    - Usually not upset if not everything is finished by the end of a shift

    Cons

    - Customers are dicks, but hey that's retail
    - You can get hired at 15-17, but jobs and abilities are very limited until you are 18+
    - The managers can lose sight of their employees abilities and give them an impossible number of tasks to complete in one shift

    Advice to Management

    Reconnect with your employees, and learn their abilities. You might get heaps done in a shift, but yours is usually longer, and you've been in your department for longer.


  7. "Great flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Customer Service in Syracuse, NY
    Former Employee - Front End Customer Service in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wegmans Food Markets part-time (More than a year)

    Pros

    Flexible Scheduling, very accommodating, excellent room for growth

    Cons

    Corporate can be very demanding, sometimes you get a false sense of hope in terms of inside oppurunities.

    Advice to Management

    Listen to opinions and ideas from employees.

  8. "Not enough hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grocery Customer Service in State College, PA
    Former Employee - Grocery Customer Service in State College, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wegmans Food Markets part-time (More than 10 years)

    Pros

    the hourly wag was great.

    Cons

    The hours had to be more then 17 hours a week.

    Advice to Management

    Make sure your part time employees have the right hours per week.


  9. "Love where I worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Recommends
    Approves of CEO

    I worked at Wegmans Food Markets (More than 3 years)

    Pros

    -The diversity of the company
    -Opportunities within the stores/company to learn and grow
    -Feeling supported

    Cons

    Nothing at all, loved it and it was my first job.


  10. "Part Time Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Service in Buffalo, NY
    Current Employee - Customer Service in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wegmans Food Markets part-time (More than 5 years)

    Pros

    The culture is fantastic, customer service is not the most glorious job but Wegmans does the best a company can do to make it enjoyable. I've been at the company part time through high school and college; the schedule flexibility and scholarship program are just a few features that make it a great place to be. Their Forbes best places the work for ranking is no joke!

    Cons

    Customer service in a grocery store is monotonous work no matter where you are.