Weight Watchers Employee Reviews | Glassdoor

Weight Watchers Reviews

Updated February 21, 2017
413 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
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James R. Chambers
89 Ratings

413 Employee Reviews

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Pros
  • Absolutly amazing the experience of helping people getting better with some positive feedback (in 54 reviews)

  • Helping others makes it easier to keep my weight under control (in 36 reviews)

Cons
  • Been there over 20 years Seen a lot of changes over the years and sorry to say not all for the better, Pay now is just above minimum wage (in 47 reviews)

  • Nearly impossible to make a living as full-time meeting facilitator (in 23 reviews)

More Pros and Cons

  1. "Need Better Pay"

    Star Star Star Star Star
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Weight Watchers part-time (More than 10 years)

    Pros

    Great program for weight loss, meeting and helping other people

    Cons

    Low pay, training requirements are a lot for a part time employee


  2. Helpful (1)

    "Meeting Leader and Personal Coach"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meeting Leader and Personal Coach
    Current Employee - Meeting Leader and Personal Coach
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Weight Watchers full-time (More than 3 years)

    Pros

    Your energies and skills will help others. This can be very gratifying. You can enjoy your own healthy personal development while helping others. Personal Coaching allows you to work from home with a very flexible schedule.

    Cons

    Receiving compensation for work performed during a meeting is easy (that timesheet process is easy).... however submitting time for compensation outside of a meeting (Personal Coaching, meeting prep, banking, member communication, ordering products for At Work meetings, etc) can be tedious. At Work meetings require a lot of time and energy, and you will need to store products at your home.

    Advice to Management

    Transition away from paper tally meetings more quickly. Expand the Meg (iPad) computer supported meetings more quickly. Work toward higher compensation for employees in the field to improve retention (and recruitment). Consider adding a weekend stipend, as we seem to have trouble staffing weekend meetings.


  3. Helpful (4)

    "Going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Manager
    Former Employee - Corporate Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Weight Watchers full-time (More than 8 years)

    Pros

    It's a great weight Loss program! Lot's of great training.

    Cons

    The company has been in decline for many years. They continue to search for the magic things that'll get them back up in sales again. They have a high rate of turnover at the top leading to even more frustration.

    Advice to Management

    Either sell the company or bring it up to speed to compete with the newer programs out there. I worked in Corporate Solutions and they haven't made any real changes to the way they bring the product to the B-2-B sector in 15 years. It's like trying to sell an 8 track tape in a digital world.


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  5. Helpful (1)

    "Meeting Leadee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meeting Leader
    Current Employee - Meeting Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Weight Watchers part-time

    Pros

    Great weight loss program! Company always trying to improve program to help it's members. Fellow employed and supervisors are great.

    Cons

    Pay not great: especially for non meeting activities

    Advice to Management

    Better compensation and benefits


  6. "Solid company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Weight Watchers full-time

    Pros

    Good mix of people
    Reasonable hours
    Good location

    Cons

    Not sure how quickly you can move up


  7. Helpful (1)

    "Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Weight Watchers Meeting Leader in Seattle, WA
    Current Employee - Weight Watchers Meeting Leader in Seattle, WA

    I have been working at Weight Watchers full-time (More than 3 years)

    Pros

    - Opportunity to impact member's lives for the better
    - WW Plan keeps getting wiser and wiser
    - Many great co-workers
    - Opportunity/motivation to stay in touch with the WW Plan

    Cons

    - Insulting pay
    - HORRIBLE tech infrastructure- it is a complete joke
    - Poor customer service via the WW 800 number for members- it makes the meeting room teams look bad

    Advice to Management

    - Get tech up to speed. Hire more people in tech. Figure out what needs to be done and do it. This is a constant embarrassment to the front line service providers.
    - Listen more carefully to front line service providers.


  8. "Enjoyed Most of My Tenure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, KS
    Former Employee - Anonymous Employee in Kansas City, KS
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people to work with. Enjoyed all of my fellow workers. The company does offer good benefits.

    Cons

    The company as a whole is very disjointed. The expression the right hand does not know what the left hand is doing is very relevant. In my position I was involved with the majority of the different department in the company including the international partners. On many occasion there was great disconnect company wide on technology, marketing, and strategy objectives. It seemed that most of the time we were putting out fires that coul dhave been avioded if there was better communications.

    Advice to Management

    Consolidate information and communications. Have one source of truth.


  9. Helpful (1)

    "Mixed bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Weight Watchers part-time (More than 8 years)

    Pros

    Committed to life balance and they encourage healthy lifestyles

    Cons

    Sometimes jump the gun on releasing changes...like launching new website before the bugs are worked out. Seems like decisions are made at a high level without true appreciation for what it's like "on the street."

    Advice to Management

    Get input from the people on the ground...those who have to implement the decisions and the new processes


  10. Helpful (4)

    "Leader"

    Star Star Star Star Star
    Current Employee - Leader, 24/7 Chat
    Current Employee - Leader, 24/7 Chat
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Weight Watchers part-time (More than 5 years)

    Pros

    Helping members, work from home

    Cons

    Insulting low pay for increasing high expectations on the level of having a psychoanalyst degree. Leaders are no longer required to be at goal weight which is a very bad image to members.

    Advice to Management

    Pay the front line better to avoid high turnover


  11. Helpful (3)

    "Great personal rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Leader, Mentor, Location Coordinator in Chicago, IL
    Former Employee - Leader, Mentor, Location Coordinator in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Weight Watchers full-time (More than 10 years)

    Pros

    The interaction with the members and helping them to create healthy life style changes is incredible. The training is also viable

    Cons

    The barely pay you minimum wage and hours, benefits are ridiculous. It feels like they want you to only work part time

    Advice to Management

    Appreciate your field staff, they are the face of Weight Watchers



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