WellCare Reviews

Updated May 19, 2020

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3.6
70%
Recommend to a Friend
85%
Approve of CEO
Pros
Cons
More Pros and Cons
  1. Featured Review
    Helpful (8)

    "Great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at WellCare full-time for more than 3 years

    Pros

    Magnificent team of BSAs to work with. Executive Leadership is clear on goals and expectations.

    Cons

    Unsure how the recent acquisition by Centene will impact the company's immediate future.

    Continue reading
    WellCare2019-10-30
  2. "good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Care Coordinator in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WellCare full-time for more than 3 years

    Pros

    good stable company to work for

    Cons

    a little hard to move up

    WellCare2020-04-01
  3. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WellCare full-time for more than 3 years

    Pros

    Flexibility, challenging, good benefits, good coworkers

    Cons

    Stressful, can be unorganized, lack of leadership support

    WellCare2020-05-08
  4. "Best Place I've Worked"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Provider Operations Coordinator 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at WellCare full-time for more than 3 years

    Pros

    Upper Management Cares and listens to employees. Flexible Work Options Competitive Pay

    Cons

    Currently going through a merger so the future is unknown

    WellCare2020-05-06
  5. "Its Not for Everyone!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pharmacy Technician Supervisor in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WellCare full-time for more than a year

    Pros

    Pay, Bonuses and Everyone Minds their own business

    Cons

    If Salary expect to work 55+ hrs a week, Pto is accrued at 5 hrs biweekly, Healthcare Benefits are expensive for what is offered. Again dont be a supervisor here rather be hourly way more perks.

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    WellCare2020-05-19
  6. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Business Analyst/Project Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WellCare full-time for more than 5 years

    Pros

    Benefits, good leadership and upward mobility.

    Cons

    Long hours on projects are common.

    WellCare2020-05-04
  7. Helpful (1)

    "Poor leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Health Advocate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WellCare full-time for more than a year

    Pros

    Pay is decent. Flexing your schedule is available within reason. Work from home is an option.

    Cons

    Leadership lacks transparency and does not hold low performers accountable. Care Coordination is nothing, but a call center with weekly campaigns as if we are telemarketers. Leadership does not offer growth and development opportunities. Senior leadership seems to be unfamiliar with the work we actually do and set unrealistic goals. The company does not have useful resources to help the members basically we have to pretend to help. New hires are making more than seasoned Health Advocates. Costly health insurance. The company is constantly taking on more than they can handle. My senior manager does not speak and only attends team meetings to berate us. Our team manager loves to make snide comments. Our team leads can never explain any information they are sharing. One team lead actually laughed when we asked her what certain acronyms stood for and then told us she did not. Care Coordination morale is LOW.

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    WellCare2020-05-16
  8. "Social work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Care Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WellCare full-time

    Pros

    Good work environment good training

    Cons

    None at this time Everything is good

    WellCare2020-04-25
  9. Helpful (1)

    "Ups and Downs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Negative Outlook

    I have been working at WellCare full-time

    Pros

    Work from home, work/life balance, and compensation is great

    Cons

    Poor local leadership; Recently purchased

    WellCare2020-05-05
  10. Helpful (1)

    "Be Mindful"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Kapolei, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WellCare full-time for more than 3 years

    Pros

    WellCare is a great company to work for short term, as a customer service representative. Everyone that has ever started in this department has either been fired/terminated, applied to another department or simply quit. No one stays in this department typically unless their promoted to a leadership roll, which is even more stressful. WellCare's goals and company motto are actually great and I love that this company strives for it's employees to be engaged in their communities and do volunteer work annually.

    Cons

    DO NOT STAY IN CUSTOMER SERVICE. Right now, WellCare's customer service representatives are under a strict and tight Quality audit. The guidelines in which are set in place by corporate are UNREALISTIC. They expect you to maintain a monthly score of either 92% or higher on 7 randomly audited calls per month. Should you not meet this standard, you will go on a coaching, then verbal, then written, and ultimately a final. If you pass the final, you will need to stay off of it for 3 consecutive months and if not, you can be terminated. Just like that. The reason why I say this is unrealistic is because the grounds for which your scores can be deducted are RIDICULOUS. For example, if a member expresses dissatisfaction and you assist them in a resolution BUT do not remember to office them to file a grievance, that is considered a FAILED AUDIT. Things so small such as this is the reason why this department cannot retain employees. In the near 3 years I worked here, the retention rate is HORRIBLE & almost NO ONE makes it. Corporate continues to make the audit scoring system harder & harder which is causing an even HIGHER turnover rate. Please take this advice seriously before applying. I would have loved to stay in this company and grow, however my time was cut short there due to this auditing system.

    Continue reading
    WellCare2020-05-04
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