WellCare Reviews | Glassdoor

WellCare Reviews

Updated September 14, 2017
480 reviews

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480 Employee Reviews

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  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Tampa, FL
    Current Employee - Operations in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WellCare full-time (More than 5 years)

    Pros

    I've been with WellCare for over five years. I have seen great improvement with leadership and company vision over the last few years.

    Good leadership team - shares the mission and sets attainable goals, focused on employee recognition and career building
    Great, affordable benefits - (medical, dental, vision, 401k, paid time off, life insurance, disability coverage)
    Flexible shifts
    Opportunity (with most departments) to work from home
    Multiple corporate locations within the Tampa Bay area

    Cons

    Communication between departments has gotten better but still not where it needs to be. Sometimes it's difficult to get timely information.


  2. "My Wellcare Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Coordinator in Jacksonville, FL
    Current Employee - Office Coordinator in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WellCare full-time (More than 5 years)

    Pros

    I love working at Wellcare. I have a wonderful work family! I started here 5 years ago and look forward to many more. I have never worked for a company where you can approach higher management just like any other employee. Everyone is very caring and wants to see you succeed.

    Cons

    I honestly don't have any cons...

    Advice to Management

    Keep up the good work including every level of employee and making us feel we matter.

  3. Helpful (4)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Tampa, FL
    Current Employee - Project Manager in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at WellCare full-time (More than a year)

    Pros

    Good pay, benefits, and work life balance.

    Cons

    Evaluation system seems to confuse management and creates a political nightmare (it's not what you achieved but did you please my boss . Office politics create a toxic work environment. Promotions are popularity based rather than merit or potential based leading all the wrong people to hold all of the power and influence in the company.

    Advice to Management

    Your boss is not always right and sometimes they need to know it and the "why". Learn to do what's right for the business even when it makes you uncomfortable or is unfamiliar.


  4. Helpful (2)

    "Claims Specialist III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Tampa, FL
    Current Employee - Claims Specialist in Tampa, FL
    Approves of CEO

    I have been working at WellCare full-time (More than 3 years)

    Pros

    WellCare is a great company. They are very encouraging when it comes to pushing forward and moving on in the company. They do team builders to help with the morale. The VP and the director for claims have an open door policy, which is great. You also have the ability to work from home after your production is where it needs to be.

    Cons

    Within the department you definitely feel like you don't have the chance to show what you can do. Some of the supervisors don't show an ounce of empathy when you have a personal emergency. At times they aren't flexible at all. There is also a lot favoritism. You can do your job and your production could be where it needs to be, but they look right past what you can and have done and pick someone that they want to move up.

    Advice to Management

    Be more open to talking to your employees about what they would like accomplish within the company. Make the time to listen to them. I understand that as a supervisor and a manager things get very hectic, but it's important to speak to those to see what can be done to make the environment better.


  5. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WellCare full-time

    Pros

    Lot happening, company growing, engaging management

    Cons

    Lots of work to do at times, then slow at times.


  6. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at WellCare full-time (More than 10 years)

    Pros

    Good benefits, and hours of operation

    Cons

    Lack of communication within depts.

    Advice to Management

    Upper management gives mixed signals.


  7. Helpful (4)

    "Promotion/Selection Practices Are Demoralizng"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at WellCare full-time (More than 5 years)

    Pros

    Most co-workers are an absolute pleasure to work with.
    Pay is slightly above average.
    Work hours are satisfactory.
    Benefits package is pretty good.

    Cons

    The leadership and recruiters responsible to selecting and placing qualified associates are very unethical in this process.

    EXAMPLE:

    Requirements:
    High school diploma or GED required; College degree preferred
    5 years of progressively responsible directly related experience in claims
    Strong communication skills with Knowledge of Microsoft Office, including Outlook, Word and/or Excel
    Ability to manage team leaders and other subordinates

    INTERNAL APPLICANT EXPERIENCE:

    6-courses remaining for Bachelors
    Vocational Certifications in Human Resource Principles, Communications and Emergency Management
    High School Diploma
    8 years management and/or team leader experience
    10 years training and development experience
    10 years creating Standard Operating Procedures
    4.5 years with the company with extensive experience in claims, member and provider relations
    Exceeds quality scoring expectations

    SELECTED INTERNAL APPLICANT

    High School Diploma or Associates
    3 to 7 years with company
    2 to 4 years in same role with no leadership responsibility or current team leader or less than 2 years
    Friend of or personally liked by hiring manager

    Advice to Management

    Wellcare continues to struggle with our Star Rating because we have leaders in place that do not promote those with apparent and applicable experience. This is a culture that is dedicated to inequitably promoting their employees. Not only do the hiring managers select less qualified applicants they also do not provide feedback to the rejected applicants.

    When you have highly skilled, well-educated and greatly experienced internal employees and they cannot get past the recruiting phase there is something drastically wrong. When they make it to an interview only to be rejected and then to be given no feedback there is something drastically wrong. To be told they were not selected because someone else was more qualified only to discover the person has less than half of their relevant and applicable experience; again there is something wrong.

    If this is our Wellcare leadership treats their greatest asset; their employees there is no surprise we struggle to keep the minimum 3-start rating. But if these practices continue and someone decides to pursue EEOC for being rejected for a position they are qualified for and then the role stays open due to "no qualified applicants"; this is going to cause problems for the company.

    Give a true chance for your internals to grow at their own pace! Stop limiting their growth or career options because you do not "know" them. This is not a popularity contest. This is a person's well-being and ability to provide for their families. Do right by your employees and they will do right by the customer.

  8. "Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WellCare full-time

    Pros

    Great culture seems to take care of it's Associates

    Cons

    Growing at a extremely fast pace


  9. "MARKETER BUSINESS DEVELOPMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at WellCare full-time (Less than a year)

    Pros

    I worked full-time, Monday thru Friday.

    Cons

    The pay, the mileage added up on my car.


  10. Helpful (2)

    "mamager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tampa, FL
    Current Employee - Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WellCare (More than 8 years)

    Pros

    pay is ok and it is a stable company

    Cons

    opportunities don't seem to pan out here


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