WellPoint Reviews | Glassdoor

WellPoint Reviews

Updated August 27, 2017
656 reviews

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656 Employee Reviews

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Pros
Cons
  • It can be difficult to find a good work/life balance (in 29 reviews)

  • Upper management changes and merger activity can lead to chaos (in 22 reviews)

More Pros and Cons

  1. Helpful (3)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at WellPoint full-time (More than 5 years)

    Pros

    I appreciated the ability to use flexible scheduling which allowed me to continue my education because I could leave earlier on the days I had class.

    Cons

    Some members of the management team were unreasonable in their expectations. I needed temporary assistance on a project that started with 3 people and ended with only myself No assistance was forthcoming.

    Advice to Management

    It is important to remember that the non-exempt employees are human beings, not machines. The culture and values the company presents in public are not what they put into practice.


  2. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Change Manager in Louisville, KY
    Former Employee - Business Change Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WellPoint full-time (More than 10 years)

    Pros

    Solid based company. Marketplace leader.
    Diverse range of projects.

    Cons

    Too many management restructuring.
    Not a sense of empowerment.

  3. "Just ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Specialist in Atlanta, GA
    Former Employee - Patient Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WellPoint full-time

    Pros

    Company discounts, the pay and holidays off

    Cons

    the managers are terrible micro manage you.


  4. "Long hours great pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WellPoint full-time (Less than a year)

    Pros

    The pay was amazing and the training was extensive to help you learn your job and to do well at it.

    Cons

    Long hours depending on shift you work.


  5. Helpful (1)

    "Management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative I in Wallingford, CT
    Former Employee - Customer Care Representative I in Wallingford, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Nice location in a building right off I-91

    Cons

    Team Leads and Management care more about numbers than seeing you suceed at your job.

    Advice to Management

    If they don't like you they will find any little thing and pick it to death


  6. Helpful (1)

    "Health Outreach Specialist - Anthem Blue Cross Subsidiary- Health Management Corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time

    Pros

    Good pay. Outstanding benefits. Better benefits than any other employer could offer. Good training on how our healthcare system operations. On-going training about major health issues which most Americans have that affects insurance premiums and access to quality healthcare.

    Cons

    Hiring is done through outside Employment agencies as a temp-to-hire. Very dead-end job. Don't expect promotions from within. As for HMC, only lateral moves to other departments. Upper management (Directors) are hired from outside the Company from other industries. Directors changed frequently. Some directors ruined employee morale. Like all insurance carriers, it is extremely political and-micro-managed. Front-line managers were also hired from outside the Company. However, managers seemed to stay with the Company.

    Very large turn-over for Health Outreach Specialists due to burn-out and over-the-top expectations, especially when new Directors were hired. Front line managers did not get along with each other. It created morale issues among Health Outreach Specialists. As for management, it was 'the boys against the girls'. The position consisted of automated outbound calls to policy holders asking them to sign up for a Blue Cross Wellness Program. It caused some policyholders to become extremely irate, because they felt their personal information had been compromised. This position required is mostly evening hours to reach policyholders after they got home from work.

    Advice to Management

    My advice is the same as any other employee writes on Glassdoor, regardless of employer.
    1) Transparency 2) Respect employees. 3) Get rid of politics that get in the way to provide superior service 3) Don't overly micro-manage 4) Realize that middle/upper- management is the main cause for high employee attrition rate. 5) Employees are not disposable objects.

    Some of the management people were incompetent at their jobs. To hide their competencies, they used intimidation toward their subordinates. In other words, employees who had entry-level jobs were treated as 'stupid' people, regardless of their past experience and background.


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at WellPoint full-time (More than 3 years)

    Pros

    Great opportunity to learn as much as you cared to about company and everyday goals. Great staff and support. Great benefits

    Cons

    Management played favorites and were inconsistent when it came to all employees. Team leads were unprofessional when the boss left the building.

    Advice to Management

    Listen to your employees when you ask for opinions. Pay more attention to your Team Leads and observe how they interact with all staff and not just their favorites.

  8. Helpful (1)

    "Sr.Patient Education Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Patient Education Coordinator in Indianapolis, IN
    Former Employee - Senior Patient Education Coordinator in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at WellPoint (More than 3 years)

    Pros

    Great hours lots of training to learn new skills

    Cons

    Management was hap hazard and seem to lack true skills for the project and staff it was placed with at the time.

    Advice to Management

    Speak to staff directly when projects are not doing well as opposed to surveys and meeting with just the management placed on the team.


  9. "Decent Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent place to work. Bit crowded with people. Flexible timings.

    Cons

    Pressure and demanding environment unlike the other companies


  10. Helpful (2)

    "Network Management Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at WellPoint full-time

    Pros

    Great benefits and 401k

    Cons

    Management and HR aren't there for their employees or have their best intetests at heart

    Advice to Management

    Care more about your good employees and get rid of the bad ones


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