WellPoint Reviews | Glassdoor

WellPoint Reviews

Updated May 2, 2017
655 reviews

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655 Employee Reviews

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Pros
  • Good pay;flexible schedule; many good people at worker bee level; able to work from home (in 117 reviews)

  • Excellent support, great benefits, work-life balance is highly respected (in 45 reviews)

Cons
  • It can be difficult to find a good work/life balance (in 29 reviews)

  • Upper management (Directors) are hired from outside the Company from other industries (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Slow to promote from within"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative I in Atlanta, GA
    Current Employee - Customer Care Representative I in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great manager will work effectively with you.

    Cons

    Slow to promote from within

    Advice to Management

    Promote from within, first!


  2. "Excellent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert/Customer Service Representative in Pleasant Plain, OH
    Former Employee - Subject Matter Expert/Customer Service Representative in Pleasant Plain, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WellPoint (More than 3 years)

    Pros

    Advancement opportunities available. Employees given the opportunity to voice opinions.

    Cons

    Opportunity to telecommute limited in certain departments.


  3. Helpful (2)

    "Insurance business slow change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Los Angeles, CA
    Former Employee - Programmer Analyst in Los Angeles, CA
    Doesn't Recommend

    I worked at WellPoint full-time (More than 8 years)

    Pros

    If you are working for the right manager, you are treated well, but...

    Cons

    Constant change in infrastructure over many years leads to constant management changes. Slow to implement newer technology. Does not train tech employees. Relies on IT outsourcing for many projects. Seems to attract employees with low self esteem. Good for people who are not driven, but like working with what they are dealt with.

    Advice to Management

    Train people to keep with changes in business using real training programs. Do no tchange management every few years in some departments.


  4. "Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Port Jervis, NY
    Former Employee - Claims Representative in Port Jervis, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WellPoint (Less than a year)

    Pros

    They have an in depth training program

    Cons

    the main office is quite a distance from my home


  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager I, Customer Care in Los Angeles, CA
    Former Employee - Manager I, Customer Care in Los Angeles, CA
    Recommends

    I worked at WellPoint (More than 8 years)

    Pros

    Great benefits and compensation. Good people to work with.

    Cons

    Changes to structure due to mergers. Layoffs. HR doesn't seem to want to bring back past employees even with good work histories.

    Advice to Management

    Bring back people that cared and made a difference internally and to external customers!


  6. "Senior Writer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Writer in San Diego, CA
    Former Employee - Senior Writer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They're great. Really really nice.

    Cons

    No cons. Really have no complaints.

    Advice to Management

    None.


  7. Helpful (1)

    "Not Much process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TestLead/Test Manager in Hartford, CT
    Former Employee - TestLead/Test Manager in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WellPoint (Less than a year)

    Pros

    Opportunity to learn so many things

    Cons

    less QA processes and made people work like robots.

    Advice to Management

    Do'nt make people to work 13-15 hours daily


  8. "General Accountant"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - General Accountant in Indianapolis, IN
    Former Employee - General Accountant in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at WellPoint (Less than a year)

    Pros

    sometime free lunch and bday celebration

    Cons

    finance team lacks experience... when you hire give respect to staff and give them resource to learn the system. Two months to let go a staff shows mangers put there error on subordinate.

    Advice to Management

    when you hire staff ... show respect and give time to get trained. Manager might have worked at Rogers that does not mean she is fit for the role at wellpoint. I have never seen a manager and CFO at Finance who spend time hiring to let employees go in two months. Overly worked for under paid job, with lack of resource. Occupational Health at Wellpoint needs better staff from Management levels to A/P role.


  9. "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Consultant in New York, NY
    Former Employee - Internal Consultant in New York, NY
    Recommends

    I worked at WellPoint (More than 3 years)

    Pros

    Flexible work arrangement - virtual work opps, moderate travel

    Cons

    Too big to fail but failing


  10. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middletown, NY
    Former Employee - Customer Service Representative in Middletown, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WellPoint full-time (More than a year)

    Pros

    Based on location this company pays more than most to a person with no prior experience. The process is a little slow but once you get in as long as you end up with a reasonable manager, you'll have a job for life as long as you don't mess up.

    Cons

    Some of the team leaders have severe attitude problems and control issues. Half hour and 15 minute breaks fly by way too fast considering the seating plan and overall building layout...It takes half your break to make it to the bathroom, cafeteria and/or the parking lot to drive off the property if you are a person that smokes.

    Advice to Management

    My advise would be to bring back the hour lunch breaks so the workers have time to get their mind right before getting back on the phones. It is overwhelming having to talk to over 100 people every day not to mention sitting in one spot for eight hours or more.


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