Wells Fargo Reviews in Birmingham, AL | Glassdoor

Wells Fargo Birmingham Reviews

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Found 69 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
17%
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
6 Ratings
Pros
Cons
More Pros and Cons
  1. "great start"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bank Teller in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time for more than 4 years

    Pros

    start out pay is 13.50 wonderful training, You get full benefits full and part time, Paid time off from day one on the job.

    Cons

    part time hours only 20. always feel pressured to talk to the customer to sit with a banker even if it is just to introduce them.

  2. "Awesome"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Crimes Specialist II in Birmingham, AL
    Negative Outlook

    I have been working at Wells Fargo full-time for more than a year

    Pros

    There aren’t many pros here

    Cons

    Being targeted by management

  3. "great for first time bank employers."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bank Teller in Birmingham, AL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time for more than 2 years

    Pros

    great place to work only with good management.

    Cons

    sometimes certain branches can have favortism

    Advice to Management

    please, have more one on one interviews often with your co-workers.

  4. Helpful (1)

    "An overall decent place to work but call centers are not for me!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time for more than 2 years

    Pros

    Great benefits, especially dental 18 days PTO Holiday pay Quarterly incentives Multiple pay increases, although very small Achievements are noticed and rewarded

    Cons

    The constant abuse from customers and the repetitive job itself is what drove me away from this place. Many people are able to tolerate it, but I simply can’t. I did not feel like I was growing working there. I did not feel that I was gaining any valuable experience other than customer service experience. At the end of the day, I always felt like nothing but a “customer service representative”. Constantly being belittled,...

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    Advice to Management

    Listen to your employees. We, too, keep Wells Fargo in business. Focus more on quality vs quantity. Everything doesn’t have to be a metric or goal that needs to met. One of Wells Fargo missions is to put more focus into the customer but they are not entirely doing that, which is one of the reasons this bank continues to fail.

  5. Helpful (2)

    "Online Customer Service Representative 2"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than 2 years

    Pros

    40 hours a week, time and a half for Holidays when you work your shift

    Cons

    They want you to take care of the customer in 6 minutes and 42 seconds. Managers focus on AHT ( Aur Handle Time) being under 409. However, CEO, Tim Sloan wants the customer to be the prouority and to be taken care of with the 1st call being the resolution.

    Advice to Management

    Do not terminate employees for accidently getting disconnected from a caller 2 times in 6 months. The OCSR2 take 35 to 50 calls a day. I had 90’s to 100’s for QA scores! I had 4.3’s to 5.0’s for CEM scores. My attendance was the 2nd highest in Birmingham, Alabama in Kristen Cole team outcof 100 people. I showed up to work when there was snow and ice in Birmingham, Alabama in January 16, 2018. Only 50 people out of...

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  6. Helpful (2)

    "Wells protects the larger locations"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - LSS4/SMA in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time for more than 4 years

    Pros

    Benefits, pay, PTO, flexibility in scheduling when mandatory OT is in effect

    Cons

    Management is not encouraging & they will not fight for their employees. Wells will protect their larger locations like Charlotte & will layoff the smaller more productive locations like Birmingham just to save face in the larger town.

    Advice to Management

    Speak up for your employees more, do their reviews in a timely manner, listen to employees when they know how to properly resolve an issue. Stop making 10+hrs a week of mandatory ot when your teams are already the highest producing in the entire market.

  7. "Working at Wells"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Personal Banker in Birmingham, AL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time for more than 4 years

    Pros

    lots of PTO and all federal holidays off.

    Cons

    No "product sales goals" have been replaced by "branch growth"

  8. Helpful (1)

    "Bittersweet Opportunity"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook

    I worked at Wells Fargo for more than 2 years

    Pros

    Benefits are great, pay is more than average, overall great company ,always show employees appreciation by giving gifts

    Cons

    Call center is difficult to tolerate for most because of the scoring, Q A scores, adherence scores, Aht scoring makes job stressful and a hag to deal with

    Advice to Management

    Do away with scoring , focus on QA and customer needs, longer breaks ,

  9. "Constant Change and Questionable Ethics"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Phone Banker I in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than a year

    Pros

    Good benefits, very relaxed environment, dress code allows tattoos and piercings, no drug test

    Cons

    Constant fear of lay offs due to reckless overstaffing, any promises regarding procedures remaining the same or promotions are empty, ethically, the company is horrific, they have learned NOTHING from the 2016 scandal and have merely removed sales goals from their call centers. Mark my words, the next scandal will be over their secured credit cards: branch associates promise customers they will be upgraded to unsecured...

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    Advice to Management

    Keep your promises, don't overhire 172 people and then get surprised by labor costs, and for gods sake have some ethical accountability before a whistleblower does it for you.

  10. "Loan Servicing Specialist 2 (LSS 2)"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time for more than 2 years

    Pros

    Relaxed workplace environment; decent pay; no micromanaging; open to new ideas presented by employees

    Cons

    Don't get pulled into the normal (but unnecessary) workplace drama and you'll be fine

Found 69 reviews