Wells Fargo Reviews in Birmingham, AL | Glassdoor

Wells Fargo Birmingham Reviews

Updated September 24, 2017
86 reviews

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Birmingham, AL Area

3.3
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
6 Ratings

86 Employee Reviews

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Pros
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  1. "Phone Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Banker in Homewood, AL
    Current Employee - Phone Banker in Homewood, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Benefits are awesome! The work environment is family oriented. If you take charge of your development, you make room for your own growth. Wells Fargo is a job you will never want to leave. There is a mentor ship program. Great company!

    Cons

    So far from my experience the only cons would be negative employees that just work because they have to do their attitude shows it.


  2. "Bittersweet Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook

    I worked at Wells Fargo (More than a year)

    Pros

    Benefits are great, pay is more than average, overall great company ,always show employees appreciation by giving gifts

    Cons

    Call center is difficult to tolerate for most because of the scoring, Q A scores, adherence scores, Aht scoring makes job stressful and a hag to deal with

    Advice to Management

    Do away with scoring , focus on QA and customer needs, longer breaks ,

  3. "Fun selling products to angry or upset customers who call thinking they are getting customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in Pelham, AL
    Former Employee - Phone Banker in Pelham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Extensive 6-week paid training, nice facilities, free parking, cafeteria. Lots of paid time off and you can just leave without telling anyone

    Cons

    Huge pressure to meet sales goals, non-stop barrage of angry and sometimes psychotic customers, some of the supervisors were complete jerks if you needed help. You are constantly expected to walk the tightrope between "legal" and "illegal" as there are a billion rules and regulations you have to follow....or else, you could lose your ability to ever handle money again, or worse. They have nothing to offer customers who call with an actual problem other than, "Tell them to go to a branch."


  4. "Constant Change and Questionable Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker I in Birmingham, AL
    Former Employee - Phone Banker I in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Good benefits, very relaxed environment, dress code allows tattoos and piercings, no drug test

    Cons

    Constant fear of lay offs due to reckless overstaffing, any promises regarding procedures remaining the same or promotions are empty, ethically, the company is horrific, they have learned NOTHING from the 2016 scandal and have merely removed sales goals from their call centers. Mark my words, the next scandal will be over their secured credit cards: branch associates promise customers they will be upgraded to unsecured within 6 months, in truth this is based on credit and MAY NEVER HAPPEN. Customers are shocked when they find out.

    Advice to Management

    Keep your promises, don't overhire 172 people and then get surprised by labor costs, and for gods sake have some ethical accountability before a whistleblower does it for you.


  5. "You be the judge... but be careful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Good benefit package, flexible work hours, and good pay.

    Cons

    Management and team leads are horrible and will go no further than Wells Fargo because the crap they pull will not be acceptable at any other bank/company. Also, the managers & team leads, do look out for each other, so if another manager and/or team leader does not care for you, they will go out of their way to make sure you lose your job. Working for this company is very cut throat, so go to work only to do your job and go home. Lastly, make sure you have a "plan B" because Wells Fargo is the kingdom of lay offs.

    Advice to Management

    Learn to appreciate your team/employees. Stop placing people in management & team lead positions just because, and start putting people in those positions that know the true meaning of being a manager and/or team leader. There are some good people in management and/or team lead positions but there are some who abuse their positions.


  6. "Loan Servicing Specialist 2 (LSS 2)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Relaxed workplace environment; decent pay; no micromanaging; open to new ideas presented by employees

    Cons

    Don't get pulled into the normal (but unnecessary) workplace drama and you'll be fine


  7. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pb1 in Birmingham, AL
    Current Employee - Pb1 in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Good Hours, laid back environment

    Cons

    No serious money, bonus is not good

    Advice to Management

    Pay raises to employees or a better incentive structure

  8. "Most corrupt company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Crimes Specialist in Birmingham, AL
    Former Employee - Financial Crimes Specialist in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Pay wasn't bad and PTO was decent.

    Cons

    You are just a number, you work with people that steal from your desk, the bathrooms looked like something from a horror film, management is useless at best, and corrupt business practices.

    Advice to Management

    At least pretend to care for your employees and customers


  9. "great start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Birmingham, AL
    Current Employee - Bank Teller in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    start out pay is 13.50 wonderful training, You get full benefits full and part time, Paid time off from day one on the job.

    Cons

    part time hours only 20. always feel pressured to talk to the customer to sit with a banker even if it is just to introduce them.


  10. "Wells in Birmingham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Good people. I have had some really good bosses and a bunch of coworkers that were great.

    Cons

    There are tons of opportunities for career development if you live in a city with one of the main sites. I came on in Birmingham though and don't have a ton of opportunities.

    Advice to Management

    Keep developing your best talent. It's always sad to see people leave when they aren't being challenged and encouraged.


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