Wells Fargo Reviews in Birmingham, AL | Glassdoor

Wells Fargo Birmingham Reviews

Updated September 2, 2018
91 reviews

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Birmingham, AL Area

3.0
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
8 Ratings

91 Employee Reviews

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Pros
Cons
  • "Work life balance was a poor aspect of the job" (in 363 reviews)

  • "sales goals were a major part of the job" (in 1265 reviews)

More Pros and Cons

  1. "Phone Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Banker in Homewood, AL
    Current Employee - Phone Banker in Homewood, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Benefits are awesome! The work environment is family oriented. If you take charge of your development, you make room for your own growth. Wells Fargo is a job you will never want to leave. There is a mentor ship program. Great company!

    Cons

    So far from my experience the only cons would be negative employees that just work because they have to do their attitude shows it.


  2. Helpful (1)

    "An overall decent place to work but call centers are not for me!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great benefits, especially dental
    18 days PTO
    Holiday pay
    Quarterly incentives
    Multiple pay increases, although very small
    Achievements are noticed and rewarded

    Cons

    The constant abuse from customers and the repetitive job itself is what drove me away from this place. Many people are able to tolerate it, but I simply can’t. I did not feel like I was growing working there. I did not feel that I was gaining any valuable experience other than customer service experience. At the end of the day, I always felt like nothing but a “customer service representative”. Constantly being belittled, cursed at, and abused by customers while trying to maintain your composure will eventually take its toll on you emotionally. It’s just not worth it. I began to dread going to work.

    There isn’t a lot of support from supervisors, team leads, and CSR 3s. Before they introduced the Skype feature, I remember having my flag up for more than 5 minutes waiting for help only to be ignored, and had to then fend for myself. The Skype feature is a great add-on, but it’s always backed up that at times I’ve waited 10 minutes for help, which resulted in the customer hanging up because they were on hold too long. There needs to be more support!

    The call center I was located at in Birmingham is unprofessional. Coworkers gossiping about other coworkers; coworkers showing up to work dressed inappropriately; and the lack of diversity.

    They’ve gotten rid of sales practices but there are still metrics that we have to meet and at times they are just simply unattainable. Too much pressure placed on handle time and Southern 7. If I get a 5/5 on a call, who cares if I did the Southern 7. That customer was satisfied!

    Worked at Wells Fargo for almost 2 years and never got a weekend off, except when using my PTO; at least one weekend a month is acceptable.

    Advice to Management

    Listen to your employees. We, too, keep Wells Fargo in business.

    Focus more on quality vs quantity. Everything doesn’t have to be a metric or goal that needs to met. One of Wells Fargo missions is to put more focus into the customer but they are not entirely doing that, which is one of the reasons this bank continues to fail.

  3. Helpful (1)

    "Online Customer Service Representative 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    40 hours a week, time and a half for Holidays when you work your shift

    Cons

    They want you to take care of the customer in 6 minutes and 42 seconds. Managers focus on AHT ( Aur Handle Time) being under 409. However, CEO, Tim Sloan wants the customer to be the prouority and to be taken care of with the 1st call being the resolution.

    Advice to Management

    Do not terminate employees for accidently getting disconnected from a caller 2 times in 6 months. The OCSR2 take 35 to 50 calls a day. I had 90’s to 100’s for QA scores! I had 4.3’s to 5.0’s for CEM scores. My attendance was the 2nd highest in Birmingham, Alabama in Kristen Cole team outcof 100 people. I showed up to work when there was snow and ice in Birmingham, Alabama in January 16, 2018. Only 50 people out of 300 showed up to work that day. We had to get on other people’s computers to be together in a group. I got locked out of someone else’s computer. I had to change my password. Floor support moved things around on my computer while assisting me. When I went to get connected to a caller; the call was accidently connected. All OCSR’s had to sign a paper in the Summer of 2017 for call avoidance. This was considered our warning. The 1st dropped call was September 2017. This was considered a final warning. ( You focus 1 accident out of 35 to 50 calls a day).The 2nd accident was January 16, 2018. Bythectime, HUman Resources reviewed it and got back with Birmingham, Alabama; it was February 22, 2018. I was let go of on my lunch break. I was told on a job interview July 13, 2018 this year: “ Everyone in the banking industry knows about Wells Fargo. Even after the lawsuit; people come to me every day wanting a job”. Another gentlemen who is a head hunter and helps people find jobs told me on an interview: “ Wells Fargo’s work environment is toxic! I talk to people every week who want out of there@.


  4. Helpful (2)

    "Wells protects the larger locations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LSS4/SMA in Birmingham, AL
    Former Employee - LSS4/SMA in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Benefits, pay, PTO, flexibility in scheduling when mandatory OT is in effect

    Cons

    Management is not encouraging & they will not fight for their employees. Wells will protect their larger locations like Charlotte & will layoff the smaller more productive locations like Birmingham just to save face in the larger town.

    Advice to Management

    Speak up for your employees more, do their reviews in a timely manner, listen to employees when they know how to properly resolve an issue. Stop making 10+hrs a week of mandatory ot when your teams are already the highest producing in the entire market.


  5. "Working at Wells"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Personal Banker in Birmingham, AL
    Current Employee - Registered Personal Banker in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    lots of PTO and all federal holidays off.

    Cons

    No "product sales goals" have been replaced by "branch growth"


  6. "Armed security officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Engineer in Gardendale, AL
    Current Employee - Security Engineer in Gardendale, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    A chance to meet wonderful people And coordinate vital company security options.Given the opportunity, communicate with management on any and all security enhancements

    Cons

    Long duty hours.Often times difficult to gain access to management to communicate vital security questions.Often times the security officer is overlooked when the company has implemented new procedures.

    Advice to Management

    Listen carefully to officers advice


  7. Helpful (1)

    "Bittersweet Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook

    I worked at Wells Fargo (More than a year)

    Pros

    Benefits are great, pay is more than average, overall great company ,always show employees appreciation by giving gifts

    Cons

    Call center is difficult to tolerate for most because of the scoring, Q A scores, adherence scores, Aht scoring makes job stressful and a hag to deal with

    Advice to Management

    Do away with scoring , focus on QA and customer needs, longer breaks ,

  8. "Fun selling products to angry or upset customers who call thinking they are getting customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in Pelham, AL
    Former Employee - Phone Banker in Pelham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Extensive 6-week paid training, nice facilities, free parking, cafeteria. Lots of paid time off and you can just leave without telling anyone

    Cons

    Huge pressure to meet sales goals, non-stop barrage of angry and sometimes psychotic customers, some of the supervisors were complete jerks if you needed help. You are constantly expected to walk the tightrope between "legal" and "illegal" as there are a billion rules and regulations you have to follow....or else, you could lose your ability to ever handle money again, or worse. They have nothing to offer customers who call with an actual problem other than, "Tell them to go to a branch."


  9. "Constant Change and Questionable Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker I in Birmingham, AL
    Former Employee - Phone Banker I in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Good benefits, very relaxed environment, dress code allows tattoos and piercings, no drug test

    Cons

    Constant fear of lay offs due to reckless overstaffing, any promises regarding procedures remaining the same or promotions are empty, ethically, the company is horrific, they have learned NOTHING from the 2016 scandal and have merely removed sales goals from their call centers. Mark my words, the next scandal will be over their secured credit cards: branch associates promise customers they will be upgraded to unsecured within 6 months, in truth this is based on credit and MAY NEVER HAPPEN. Customers are shocked when they find out.

    Advice to Management

    Keep your promises, don't overhire 172 people and then get surprised by labor costs, and for gods sake have some ethical accountability before a whistleblower does it for you.


  10. "You be the judge... but be careful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Good benefit package, flexible work hours, and good pay.

    Cons

    Management and team leads are horrible and will go no further than Wells Fargo because the crap they pull will not be acceptable at any other bank/company. Also, the managers & team leads, do look out for each other, so if another manager and/or team leader does not care for you, they will go out of their way to make sure you lose your job. Working for this company is very cut throat, so go to work only to do your job and go home. Lastly, make sure you have a "plan B" because Wells Fargo is the kingdom of lay offs.

    Advice to Management

    Learn to appreciate your team/employees. Stop placing people in management & team lead positions just because, and start putting people in those positions that know the true meaning of being a manager and/or team leader. There are some good people in management and/or team lead positions but there are some who abuse their positions.


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