Wells Fargo Reviews in Birmingham, AL | Glassdoor

Wells Fargo Birmingham Reviews

Updated May 15, 2018
90 reviews

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Birmingham, AL Area

3.1
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
8 Ratings

90 Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 356 reviews)

  • "No "product sales goals" have been replaced by "branch growth"" (in 1253 reviews)

More Pros and Cons

  1. "Phone Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Banker in Homewood, AL
    Current Employee - Phone Banker in Homewood, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Benefits are awesome! The work environment is family oriented. If you take charge of your development, you make room for your own growth. Wells Fargo is a job you will never want to leave. There is a mentor ship program. Great company!

    Cons

    So far from my experience the only cons would be negative employees that just work because they have to do their attitude shows it.


  2. Helpful (2)

    "Wells protects the larger locations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LSS4/SMA in Birmingham, AL
    Former Employee - LSS4/SMA in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Benefits, pay, PTO, flexibility in scheduling when mandatory OT is in effect

    Cons

    Management is not encouraging & they will not fight for their employees. Wells will protect their larger locations like Charlotte & will layoff the smaller more productive locations like Birmingham just to save face in the larger town.

    Advice to Management

    Speak up for your employees more, do their reviews in a timely manner, listen to employees when they know how to properly resolve an issue. Stop making 10+hrs a week of mandatory ot when your teams are already the highest producing in the entire market.

  3. "Online Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Homewood, AL
    Former Employee - Online Customer Service Representative in Homewood, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Casual dress code, holiday pay, you will have 2 screens to work with at your desk, the headset is very comfortable, you get a 45 minute lunch break

    Cons

    Phone calls need to be between 6 to 7 minutes even if the customer wants you to pay all of their bills, you have to get a language line so that someone can translate to the customer for 45 minutes, managers listen to you as you are in the phone and make conversations with you, expecting you to hear then and the customer at the same time,, you may get a hearing impaired customer that needs a translator to help with username and password, then the customer can’t get to a higher level of authentication because their cell phone is not eligible to receive an advanced acess code. Then you do a tech case to make the phone number Eligible. This can take 3 to 7 business days. Then you have to escalate the call to a supervisor. The supervisor may be already assisting another team member. Therefore, the seconds which turn in to minutes are adding up on your call. Then you may get a “ Performance Improvement Plan” If your Air Handle Time is too high. Keep in mind, the CEO wants you to build trust and put the customer first. However, managers, supervisors and site leaders all want to get their Quarterly bonus. If you keep them from getting their Quarterly bonus, you will get to become a customer instead of an employee.


  4. "Working at Wells"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Personal Banker in Birmingham, AL
    Current Employee - Registered Personal Banker in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    lots of PTO and all federal holidays off.

    Cons

    No "product sales goals" have been replaced by "branch growth"


  5. "Armed security officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Engineer in Gardendale, AL
    Current Employee - Security Engineer in Gardendale, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    A chance to meet wonderful people And coordinate vital company security options.Given the opportunity, communicate with management on any and all security enhancements

    Cons

    Long duty hours.Often times difficult to gain access to management to communicate vital security questions.Often times the security officer is overlooked when the company has implemented new procedures.

    Advice to Management

    Listen carefully to officers advice


  6. "Bittersweet Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook

    I worked at Wells Fargo (More than a year)

    Pros

    Benefits are great, pay is more than average, overall great company ,always show employees appreciation by giving gifts

    Cons

    Call center is difficult to tolerate for most because of the scoring, Q A scores, adherence scores, Aht scoring makes job stressful and a hag to deal with

    Advice to Management

    Do away with scoring , focus on QA and customer needs, longer breaks ,


  7. "Fun selling products to angry or upset customers who call thinking they are getting customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in Pelham, AL
    Former Employee - Phone Banker in Pelham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Extensive 6-week paid training, nice facilities, free parking, cafeteria. Lots of paid time off and you can just leave without telling anyone

    Cons

    Huge pressure to meet sales goals, non-stop barrage of angry and sometimes psychotic customers, some of the supervisors were complete jerks if you needed help. You are constantly expected to walk the tightrope between "legal" and "illegal" as there are a billion rules and regulations you have to follow....or else, you could lose your ability to ever handle money again, or worse. They have nothing to offer customers who call with an actual problem other than, "Tell them to go to a branch."

  8. "Constant Change and Questionable Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker I in Birmingham, AL
    Former Employee - Phone Banker I in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Good benefits, very relaxed environment, dress code allows tattoos and piercings, no drug test

    Cons

    Constant fear of lay offs due to reckless overstaffing, any promises regarding procedures remaining the same or promotions are empty, ethically, the company is horrific, they have learned NOTHING from the 2016 scandal and have merely removed sales goals from their call centers. Mark my words, the next scandal will be over their secured credit cards: branch associates promise customers they will be upgraded to unsecured within 6 months, in truth this is based on credit and MAY NEVER HAPPEN. Customers are shocked when they find out.

    Advice to Management

    Keep your promises, don't overhire 172 people and then get surprised by labor costs, and for gods sake have some ethical accountability before a whistleblower does it for you.


  9. "You be the judge... but be careful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Former Employee - Financial Crimes Specialist in Homewood, AL
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Good benefit package, flexible work hours, and good pay.

    Cons

    Management and team leads are horrible and will go no further than Wells Fargo because the crap they pull will not be acceptable at any other bank/company. Also, the managers & team leads, do look out for each other, so if another manager and/or team leader does not care for you, they will go out of their way to make sure you lose your job. Working for this company is very cut throat, so go to work only to do your job and go home. Lastly, make sure you have a "plan B" because Wells Fargo is the kingdom of lay offs.

    Advice to Management

    Learn to appreciate your team/employees. Stop placing people in management & team lead positions just because, and start putting people in those positions that know the true meaning of being a manager and/or team leader. There are some good people in management and/or team lead positions but there are some who abuse their positions.


  10. "Loan Servicing Specialist 2 (LSS 2)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Relaxed workplace environment; decent pay; no micromanaging; open to new ideas presented by employees

    Cons

    Don't get pulled into the normal (but unnecessary) workplace drama and you'll be fine


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