Wells Fargo Customer Service Representative Reviews | Glassdoor

Wells Fargo Customer Service Representative Reviews

Updated September 4, 2017
283 reviews

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Customer Service Representative

3.2
StarStarStarStarStar
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Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
16 Ratings

Employee Reviews

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  1. Helpful (1)

    "Customer Service Representative Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Decent compensation
    Bonus opportunities
    Hour long lunches
    Advancement opportunities
    Ample vacation, nearly three weeks with paid maternity leave of 12 or 16 weeks

    Cons

    Micromanaged
    Favoritism
    Prior sales goals involved expanded job roles without compensation
    Monday through Saturday

    Advice to Management

    Management is strong at Wells Fargo although favoritism and silly drama can wreak havoc on a team's cohesiveness.


  2. "Bittersweet Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook

    I worked at Wells Fargo (More than a year)

    Pros

    Benefits are great, pay is more than average, overall great company ,always show employees appreciation by giving gifts

    Cons

    Call center is difficult to tolerate for most because of the scoring, Q A scores, adherence scores, Aht scoring makes job stressful and a hag to deal with

    Advice to Management

    Do away with scoring , focus on QA and customer needs, longer breaks ,

  3. "Excellent Company To Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Glen Allen, VA
    Former Employee - Customer Service Representative II in Glen Allen, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    My position as a CSR 2 with Wells Fargo was an absolute pleasure. The pay was based on performance so I received a hefty paycheck especially when the bonuses were given out. The flexibilty from the managers was a huge plus; they work with your home/work life balance to a "T".

    Cons

    No Cons at all to date!

    Advice to Management

    For those Managers who may not understand Work/Life balance it truly helps the performance and moral of the employee. The harder you make the day at work the worst your numbers may look ex: Attendance, At Work Performance!


  4. "Wells Fargo Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo (More than 3 years)

    Pros

    Fast placement. If you work hard you will be rewarded

    Cons

    No focus on you. Company focuses on the customer and not the employee.

    Advice to Management

    Listen to employees


  5. "CSSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Henderson, NV
    Former Employee - Customer Service Representative in Henderson, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 8 years)

    Pros

    Very organized and employee benefits

    Cons

    Sales quotas an Managers constantly changing

    Advice to Management

    Review previous managers work advise to the current employees to avoid problems.


  6. "Collections, customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Customer Service Representative in San Antonio, TX
    Former Employee - Billing Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Benefits and salary, peers, location and mangement

    Cons

    don't have any

    Advice to Management

    Keep up the good work


  7. "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    You get your own desk, PTO is available, the building has a restaurant like cafeteria and there is a gym

    Cons

    Some supervisors will make you not want to come to work.

  8. "Pretty smooth experience.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Charlotte, NC
    Former Employee - Customer Service Representative III in Charlotte, NC
    Recommends
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great benefits and work environment, competitive pay. Overall pretty easy smooth job. Opportunity to move up easily.

    Cons

    Not AS easy to move to a different dept than it is to move up in your dept. Management is why I left.

    Advice to Management

    Take into consideration the attitudes of the employees under the manager..after all if several different people say you are something most of the time it's true.


  9. Helpful (3)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Its a good company, worked there for 7 1/2 years and went through up and downs, but the people that I worked with were mostly wonderful, when I mean people I mean co-workers . Pay is competitive and benefits are excellent, overall I was satisfied with my time there financially speaking.

    Cons

    Management and leadership is out of touch, they have been there forever and they do not seem to care about the workers, they have a different view, they always look at your from their perspective, never from your shoes, if they were to take calls from customers for a single day they would probably quit.

    Advice to Management

    Start focusing on your employees, treat them right, understand what they go through, especially since they are your first line of contact with your customers.


  10. "Financing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hoffman Estates, IL
    Current Employee - Customer Service Representative in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    Close to home, pay is great. Small office environment. Casual dress environment.

    Cons

    This company doesn't treat their employees with respect. Certain employees opinions doesn't count.

    Advice to Management

    Learn how to treat loyal employees.