Wells Fargo Customer Service Representative Reviews | Glassdoor

Wells Fargo Customer Service Representative Reviews

Updated December 30, 2017
295 reviews

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Customer Service Representative

3.3
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Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
20 Ratings

Employee Reviews

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Pros
Cons
  • Not much of a work/life balance (in 347 reviews)

  • In order to get compensated the customers need to give great surveys, we no longer get compensation for individual sales goals (in 1225 reviews)

More Pros and Cons

  1. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Ana, CA
    Former Employee - Customer Service Representative in Santa Ana, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great benefits and wonderful people to work with plus bonuses

    Cons

    Dealing with traffic of Orange County

    Advice to Management

    Doing the contest capturing please performing at a high rate. Keep it up guys.


  2. "Basically a Personal Banker that can also run a Teller drawer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Tampa, FL
    Current Employee - Customer Service and Sales Representative in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Helps build good skill set for future career options.
    Benefits are pretty decent (matching 6% 401K, health insurance, decent amount of PTO, etc.)
    Some growth opportunities provided.

    Cons

    Low pay considering Personal Bankers make at least $2 extra hourly and you are basically performing the same tasks. Not worth being a CSSR. More work for less money. They take advantage of the fact that you can multi-task (run a drawer and open/service bank accounts). An excuse for WF to pay you less.

    Advice to Management

    It really depends on how lucky you get with management. Some are willing to work harder than others. Varies by branch.

  3. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Roanoke, VA
    Former Employee - Customer Service Representative in Roanoke, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    working with the customer to help provide the outstanding services to help provide the best service.

    Cons

    company status with what is going on with the current situation of Wells Fargo.

    Advice to Management

    A great worker and works well with others.


  4. "Self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boise, ID
    Current Employee - Customer Service Representative in Boise, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Great benefits, 401k match after a year up to 6%

    Cons

    Management has a tendency to micromanage, not very good a supporting career growth

    Advice to Management

    Stop Micromananging, give the workers more flexibility. More encouragement to workers.


  5. "Customer Service Rep 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Health Insurance, Vision. Great Diversity Inclusion and volunteerism. Travel and Rental benefits. Great People, Food Court has nice options. EAS Program.

    Cons

    Low pay, They would rather pay someone off of the streets more money than it's current employees. All of the Departments are stressful. For the past 3 years I have had a .35 cent raise. I can barely afford my rent.

    Advice to Management

    Pay your employees and there won't be such a high turnover. Stop moving brownnosers up in management.


  6. "Typical 9 to 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Business Customer Service Representative in Charlotte, NC
    Current Employee - Online Business Customer Service Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Excellent cafeteria and overall facility. Made coming to work quite enjoyable.

    Cons

    No room to move up within the company unless you're consistently meeting expectations for 3 months or more.

    Advice to Management

    Rather than micro managing, allow employees the opportunity to explore the multiple positions available


  7. Helpful (1)

    "Customer Service Rep lll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Bernardino, CA
    Former Employee - Customer Service Representative in San Bernardino, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo (More than 3 years)

    Pros

    Free lunch team activities pay

    Cons

    Unrealistic goals over work you with out promoting you no matter how hard you work

    Advice to Management

    Do your jobs

  8. "Overall Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Good Benefits
    PTO/Sick Pay/Holidays
    Tuition Reimbursement
    Can move throughout the company
    Company parties for holidays
    Free food on occassion
    Overall easy job as a CSR

    Cons

    Constantly changing management
    Not always having job security
    Currently has a bad reputation in media

    Advice to Management

    I don't have any specific advice because all of my management has been really understanding and supportive of me. They support my goals to go to school and just expect me to do my job.


  9. "I enjoyed work! Very warm and friendly environment at least my department of Welcome Call for Dealer Services."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great benefits, schedule off Fri-Sun, place to grow and advance

    Cons

    WF attendance policy is ridiculous. If you have an emergency and need to leave early it counts against you even with documentation!!! Doctor notes, proof of car accident or car trouble, or family member in an emergency. It still counts against you. If WF can fix this I would definitely rank them 100%. For this I give then 90%, maybe 93%.


  10. "Working with the team was very fun."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Burlingame, CA
    Former Employee - Customer Service and Sales Representative in Burlingame, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Team was extremely nice and fun to work with. I’m the beginning when I didn’t know anything, almost everyone was trying to offer their time to teach me.

    Cons

    Management needs to have better communication skills. The bank also needs to make sure that the managers have adequate training and are QUALIFIED for their position.

    Advice to Management

    Talk to your employees in a sincere way. I could tell that it’s all a facade easily. Sit down with your bankers and tellers. Come to the morning huddles to discuss and listen.