Wells Fargo Customer Service Representative Reviews | Glassdoor

Wells Fargo Customer Service Representative Reviews

Updated February 19, 2019
325 reviews

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Customer Service Representative

3.1
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Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
33 Ratings

Employee Reviews

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Pros
Cons
  • "Sometimes difficult work life balance" (in 381 reviews)

  • "with out the sales goals can get complacent" (in 1281 reviews)

More Pros and Cons

  1. "It was a good time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo (More than a year)

    Pros

    Good work pace, great opportunities

    Cons

    The metrics they focused on


  2. "Great opportunity for young people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great colleagues always ready to help

    Cons

    Hard to be heard by the managers

  3. "CSR-Brokerage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    It is a good company. Good benefits and there is a lot of room to move to a new job or move to a leadership position. My manager and team lead were great. They were very supportive, and I believe I got lucky with my manager. Pay is good.

    Cons

    Although the pay is good, this job is not for me. It is stressful, training is not good at all. You are promised 13 weeks for training, however the training is very flawed. You will get thrown to the wolves on the phones. Very stressful and raised my anxiety. Call center work is personally not for me so overall I did not enjoy this position. Luckily I was a part of the class that had in class training versus virtual training for our main training. We had two days of “advanced” training that was all virtual and I feel it was a waste because I didn’t really learn anything.

    Advice to Management

    Better training. I would say focus on what we are actually being QA’d on, call flow, how to handle calls, etc. stop with the virtual trainings.


  4. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    People are friendly and become close to family

    Cons

    Short breaks and hard to balance life

    Advice to Management

    Start doing more work instead of sitting around


  5. "Depends I wouldn't work in Customer Service Home Mortgage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in West Des Moines, IA
    Former Employee - Customer Service Representative in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Insurance and I guess pay

    Cons

    Management...too busy clawing everyone's eyes out to get to top to care about the way things should be.

    Advice to Management

    Get your training classes to teach what they actually do. Unfortunately, what they train you to do and what they require you to do are very different.


  6. "Customer service representative- call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Concord, CA
    Former Employee - Customer Service Representative in Concord, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    The benefits and the paid time off for having a baby is better than most companies. The tuition reimbursement is only for certain schools and specific classes tho. If you are scheduled to work on holidays you have to work them even tho they say you get holiday time on their postings.

    Cons

    It was def not the job for me. Too much of a hierarchy, which leaves other workers to feel undervalued and unappreciated, and it means if you want to apply for another job in the company good luck with getting it even if you are more qualified, and good luck getting pto if anyone “above you” bids on those Same days. The call center atmosphere was very stressful, and the pay was little based on the amount of work you put in call after call. Not to mention they focus too much on QA and AHT, and have little regard for you as a person. Managers were very rude and inconsiderate, training was a joke, they literally treat you like a child. Oh and heavens forbid if you get sick don’t expect any sympathy from managers, doctors’ notes mean nothing to them you are just a desk #.

    Advice to Management

    Treat employees like the competent adults they are, and realize that we have lives outside of work. I had a huge heath complication, and the manager over me wanted to tell me that instead of telling them I had a dr appt ,that I need to ask if I can go to the appt. Then he went on to say “i need you to promise me you won’t get sick anymore.”


  7. "Okay with below average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Experience, licensing, culture, good coworkers

    Cons

    Inefficient, slow to adapt, okay with below below average, ineffective, senior management has a strong disconnect with front line employees

    Advice to Management

    Stop being okay with below average, your own employees would not hesitate to go somewhere else. The negative rhetoric we deal with on a daily basis is not worth the below average pay we receive either. Senior management has a massive disconnect with it's front line employees, maybe take some time to hear what they have to say.

  8. "Great environment"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Great co workers
    Room for growth

    Cons

    Poor pay

    Strict dress code


  9. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bethlehem, PA
    Former Employee - Customer Service Representative in Bethlehem, PA
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Opportunity growth
    Great leadership
    Good compensation

    Cons

    A lot of pressure


  10. Helpful (1)

    "Okay first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in San Diego, CA
    Former Employee - Customer Service and Sales Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The working environment was nice.

    Cons

    The schedule you receive with split days off.

    Advice to Management

    No more sales.