Wells Fargo Customer Service Representative Reviews

Updated Jun 1, 2020

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3.5
70%
Recommend to a Friend
100%
Approve of CEO
Wells Fargo CEO Charlie Scharf
Charlie Scharf
1 Rating
  1. "love them"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Concord, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time for more than a year

    Pros

    benefits are great love them

    Cons

    non union job can fire you anytime

    Wells Fargo2019-12-16
  2. "Great Benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than a year

    Pros

    Great benefits, and friendly environment.

    Cons

    Work volume can be high on a consistent basis

    Continue reading
    Wells Fargo2020-06-02
  3. "Flexible hours"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    Work life balance,good benefits, decent pay

    Cons

    parking, not enough break rooms

    Continue reading
    Wells Fargo2020-05-05
  4. "Would not recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time

    Pros

    Overtime available, 401k matching program is great

    Cons

    Tons on benefits that at unattainable, time off never approved, management does not care about employees lives or their health

    Wells Fargo2020-04-23
  5. "Customer service rep"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative III in Shoreview, MN
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time for more than a year

    Pros

    Benefits were great and I had the best team. I loved the team building and food events

    Cons

    None that comes to mind

    Wells Fargo2020-03-10
  6. Helpful (1)

    "Great benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Frederick, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time for more than 3 years

    Pros

    Great benefits including health insurance ($60ish biweekly for me + children with a $6500 deductible, no copays for regular visits), dental insurance ($15 biweekly), plus other options to include 401(k), life insurance (up to 10x salary), plus you start out with 18 days PTO and after two years you get to 23 days PTO plus 8 paid holidays including 2 personal holidays. Also PAID leaves of absences that don't come out of your PTO balance - critical caregivers leave (up to 5 days), primary caregiver parental leave (16 weeks), secondary caregiver parental leave (4 weeks), short term disability (6 weeks), long term disability, etc etc. The benefits are why I haven't switched to a job closer to home.

    Cons

    Boring repetitive work. No challenge.

    Wells Fargo2020-02-23
  7. "This was not a good place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Tustin, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than a year

    Pros

    The people at the bank were good, and there's lots to learn.

    Cons

    Management had aggressive sales goals.

    Wells Fargo2020-03-07
  8. "Nice Place To Work"

    3.0
    Former Employee - Customer Service Representative in Santa Ana, CA

    I worked at Wells Fargo full-time for more than a year

    Pros

    They like to promote and hire within

    Cons

    Sales goals matter more than service

    Continue reading
    Wells Fargo2020-01-29
  9. "Lot of room for Growth"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time for more than 3 years

    Pros

    Days went by fast Learned a lot Very fast Paced

    Cons

    Working Saturdays wasn't very fun

    Wells Fargo2020-01-04
  10. "Customer Service Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Wells Fargo full-time

    Pros

    Great environment to work in

    Cons

    Barely give raises. Other than that it’s great

    Wells Fargo2019-12-02
Found 363 reviews