Wells Fargo Customer Service Specialist Reviews | Glassdoor

Wells Fargo Customer Service Specialist Reviews

5 reviews

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Customer Service Specialist

4.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
1 Rating

Employee Reviews

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Pros
Cons
  • "Work life balance was a poor aspect of the job" (in 367 reviews)

  • "Can be hard to reach sales goals" (in 1265 reviews)

More Pros and Cons

  1. "Worked as collection agent. Able to assist clients understand the important of maintaining there payments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Canoga Park, CA
    Current Employee - Customer Service Specialist in Canoga Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo (More than 8 years)

    Pros

    Love assisting customers makeing sure they get the correct information. Helping with makeing sure that they get to the correct department if they need to be transferred.

    Cons

    Would like to make more money. Would like to work fom home if that is something they company would consider.

    Advice to Management

    Honor the values of the company


  2. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service & Sales Specialist in Ocala, FL
    Former Employee - Customer Service & Sales Specialist in Ocala, FL
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Pay, training, promotion, hours, locations

    Cons

    politics.. a lot of promotions or "breaks" were given based on who you know not what you know

    Advice to Management

    less office politics

  3. "Business phone banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Customer Service/Operations Specialist in Sacramento, CA
    Former Employee - Sales/Customer Service/Operations Specialist in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo (More than 8 years)

    Pros

    Wells Fargo offers Great benefits and moderate pay.

    Cons

    scheduling upon hire requires split days off and late hours.

    Advice to Management

    Offer a greater variety of schedule options for new-hires


  4. "CSSR 2 in Banker Connection"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Columbia, SC
    Current Employee - Customer Service Specialist in Columbia, SC
    Recommends
    Positive Outlook

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    This is a wonderful opportunity to learn and grow.

    Cons

    Each experience is unique , learn from it

    Advice to Management

    Each opportunity is a learning opportunity , one is never at a point where they can learn something to help them.


  5. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist-III in Columbus, OH
    Current Employee - Customer Service Specialist-III in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customers were great I love this place

    Cons

    Nothing I liked everything there

    Advice to Management

    Na