Wells Fargo Reviews in Denver, CO | Glassdoor

Wells Fargo Denver Reviews

Updated April 15, 2018
141 reviews

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Denver, CO

3.1
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
17 Ratings

141 Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 356 reviews)

  • "No "product sales goals" have been replaced by "branch growth"" (in 1252 reviews)

More Pros and Cons

  1. "Teller Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Denver, CO
    Former Employee - Bank Teller in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    It is a very easy job

    Cons

    Can get very boring when work is slow


  2. "Senior Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Good people. Great benefits. Challenging and rewarding career.

    Cons

    Lack of leadership in some instances and lack of training. Most of the work is learned by getting "thrown into the fire".

    Advice to Management

    Set up a better system of training newer employees.

  3. Helpful (1)

    "Personal Banker I - Good entry level position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Denver, CO
    Former Employee - Personal Banker in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    • Building great rapport and extended relationships with customers who specifically ask for you. Very rewarding and flattering feeling when you are the best person to assist someone, in a customer’s eyes

    • Managers cared and listened to my career development goals. They even went the extra mile to help me reach my goals and lead me in the right direction

    • Team members were generally helpful and mindful to one another

    • Hours and benefits were good. Flexible PTO

    • Good training program although most of the learning comes from hands-on experience

    • Excellent opportunity to build relevant, real world experience

    Cons

    • Difficult to deal with people in negative situations

    • Many company policies did not make it easy to resolve issues. Very stressful at times because of this

    • Micromanagement is present in many areas. Some day-to-day practices just seemed like extra work and a waste of time. Prevented me from providing a truly organic customer experience

    • Salary is sub-par until you are promoted

    In many cases, Personal Bankers are not given the authority to solve a customer’s issue by themselves alone. Much of my time was spent jumping on the phone to different internal department specialists to solve issues. This was very helpful in a lot of cases, but there were also many cases that I’d have to reach out to a specialist for an issue that could have been easily fixed by myself alone - had I only been given the authority. Sometimes those internal phone calls had me being transferred around and sitting on hold for 30+ minutes at a time - all while the customer is staring at me waiting for an explanation for the hold-up. Very awkward and stressful at times — not to mention confusing and irritating for the customer.

    This job is more of a customer support role than anything. It takes the right kind of people-person who can effectively deal with negative situations and problems. Sometimes it involves having to struggle to find a feasible solution that is within unclearly defined company policies. Managers are there for support, but some situations can become very stressful.

    Advice to Management

    Please quit the traditional micromanagement practices. It’s awkward and takes away from the customer experience. Just let team members be themselves in all aspects of the jobs, within reason of course, as I believe customers resonate better when they can just talk to a team member who acts like a normal human being.

    Also, allow more leniency with authority. Allow bankers more ability to make account changes on their own without having to connect to other departments.


  4. "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Servicing Specialist V in Denver, CO
    Current Employee - Loan Servicing Specialist V in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Very stable job, impossible to get fired, low expectations, lots and lots of PTO with some paid volunteer time

    Cons

    Corporate culture does not reward hard work. No incentive is provided to perform beyond minimum expectations.


  5. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector III in Denver, CO
    Former Employee - Collector III in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great PTO and monthly/annual bonuses

    Cons

    Where to begin... Upper management doesn't care about lower level employees. Practically impossible to impose changes even when multiple offices across the country complain about the same problem. This company is being ran by executives who think companies need to be ran like they did in the 80s/90s. Zero work/life balance outside of using your PTO. This company will be left in the dust by its competitors if they don't listen to employees and improve how they run their business. This company also has zero culture, people came in to make money and leave as soon as they found a chance

    Advice to Management

    Listen to lower level employees, catch up with other companies (mostly technologically)


  6. "One Wells Fargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Associate in Denver, CO
    Current Employee - Implementation Associate in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    The strive to do what is right fro the customer with a holistic view of the customer across all products.

    Cons

    There is still a disconnect between all products and if you are applying for credit you are still doing it for each product individually.


  7. "Home Mortgage Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RETAIL SALES SUPERVISOR in Denver, CO
    Current Employee - RETAIL SALES SUPERVISOR in Denver, CO
    Recommends

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Great company. Great mortgage programs. Competitive rates. There is a lot of support available to help you get the job done.

    Cons

    Like many large organizations there is a slow moving bureaucracy. If you have the patience to learn how to get things done within the organization you can be successful, but it can be frustrating.

  8. "Save Yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Denver, CO
    Former Employee - Personal Banker in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Sundays & pretty much every holidays off, decent sales training. Peers were good people but management was not.

    Cons

    Terrible culture, threaten to replace you if you don't hit your targets, very poor pay, tough to bonus. They promote people into management that aren't good leaders. No maternity leave

    Advice to Management

    Change your culture, truly value customer service over sales


  9. "Good Role But Was Acquired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Officer in Denver, CO
    Former Employee - Business Development Officer in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Freedom and Flexibility of work day
    Work strategically with multiple business lines
    Great boss who lived out of state and didn't micro manage

    Cons

    Goals sometimes felt unrealistic


  10. Helpful (1)

    "Premier Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Banker in Denver, CO
    Current Employee - Premier Banker in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    The company is currently changing its structure to improve customer relations and overall customer satisfaction. Working within Premier Bank allows you to build strong relationships with clients providing a local experienced wealth team to provide expert advise for all areas of client fininances.

    Cons

    Very limited to helping clients remotely with simple banking requests. Most items need to be addressed in branch or by the client calling into a phone banking department. This often can be upsetting to clients because the request is often simple, but due to policy can not processed by branch employees and must be routed through phone bank. This especially complicates relationships with clients who travel internationally..

    Advice to Management

    Given the role of a Premier Banker is to be a client relationship manager for affluent and high net worth individuals, there needs to be less restrictions on everyday banking requests performed remotely. When a client calls there designated "RM" for assistance, and we direct them to a 1800 number, it undermines the whole concept of a relationship manager.


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