Wells Fargo Reviews in Milpitas, CA | Glassdoor

Wells Fargo Milpitas Reviews

Updated August 4, 2017
4 reviews

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Milpitas, CA

4.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
1 Rating

4 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Service Manager II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Milpitas, CA
    Current Employee - Service Manager in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    building life long relationships with customers

    Cons

    hard to find a work/life balance

    Advice to Management

    understand employees are doing their best to manage all aspects of life and work,


  2. "Great job while in school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Milpitas, CA
    Current Employee - Teller in Milpitas, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo part-time (More than 3 years)

    Pros

    Lots of opportunities to move up, they will reimburse part of your tuition if you qualify, extremely flexible hours, you gets nights and Sundays off

    Cons

    Your experience and ability to perform rely heavily on what type of manager you have. Luckily, most of them are great and the ones that aren't eventually get booted.

    Advice to Management

    Focus more on service instead of numbers. January jumpstarts were the worst.

  3. "Good Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSR in Milpitas, CA
    Current Employee - CSSR in Milpitas, CA
    Approves of CEO

    Pros

    It was a place where I was able to find the type of work I enjoyed and gave me the ability to move in any direction if I wanted to purse a career with the company.

    Cons

    Politics is always an issue. Because it is such a big company your word doesnt mean to much to upper management.

    Advice to Management

    Try to think as if you were the one helping the customer. Scripts can make it seem unpersonal. Trust in your employees to say the right thing instead of telling them what to say.


  4. "Good for the Resume."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Milpitas, CA
    Former Employee - Teller in Milpitas, CA
    No opinion of CEO

    Pros

    -Looks good for your resume. Your put in situations where you handle confidential information as well as trusted to handle thousands of dollars.
    -Scheduling is pretty good. For a Retail position its nice that you dont have to close up shop at 11pm at nights.
    -Good Benifits. Often there are dentists and optomitrists who do deposits and become known to each stores. You can sometimes use your benifits with them and they'll offer additional discount because you know them.
    -Hourly Pay is pretty good for an entry retail position. Plus you get additional bonuses and commission.

    Cons

    -Customers randomly get asked a survey. The survey questions are geared towards you personally but are affected by the stores as a whole. (Example: They score you on 1-5 on how long the wait is. If other tellers are slow and you end up getting that customer who has waited a few minutes to get helped.)
    -Often forced to attend meetings at other branches. Travel time doesn't get paid for, gas doesn't get reimbursed, and if the meeting is usually handled during overtime hours you wont get paid for overtime.
    -Often get yelled at by a customer whos at fault for their own mishaps. (Example: Person not keeping track of their checking account and believing the bank is stealing their money.)
    -As a teller you often get pressured by the bankers to help provide them with sales. This provides a lot of drama within each branch. (Example: Helping one banker more often than others.)

    Advice to Management

    Dont use the fake personality you put towards customers to your employees. When a situation is brought to you dont just smile and nod your head for the moment then later ignore it.


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