Wells Fargo Operation Reviews | Glassdoor

Wells Fargo Operation Reviews

Updated January 1, 2019
304 reviews

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Operation

3.6
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
50 Ratings

Employee Reviews

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Pros
Cons
  • "Sometimes difficult work life balance" (in 378 reviews)

  • "with out the sales goals can get complacent" (in 1279 reviews)

More Pros and Cons

  1. "operational Clark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Clark in Charlotte, NC
    Current Employee - Operational Clark in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at Wells Fargo part-time (More than a year)

    Pros

    Wells Fargo is a good company to work for, I like the diverse environment where you got to meet with different people from around the world.

    Cons

    Working in the lockbox in a very stressful environment

    Advice to Management

    Just do your best and try to work hard as you can they care about production at the end


  2. "Getting weary of the endless bad news... and measley %1 raises as CEO gets richer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Risk Consultant IV in Charlotte, NC
    Current Employee - Operational Risk Consultant IV in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    Sincere and consistent emphasis throughout company on diversity. Wonderful team members overall, high degree of courtesy and professionalism. Availability of online training courses. Generous holidays / paid time off.

    Cons

    Unending bad news in press and plummeting reputation due to actions of just a few bad apples, but reflects as if we all were bad. Organization in constant state of flux due to compliance with Consent Orders. Change overload. Falling morale. Lousy customer service by the team member mortgages group - I have had very bad experiences with two home purchases and went to another lender for my third home. Instead of endless delays and paperwork delays, we had a pre-qualification within 24 hours AT A BETTER RATE. How do we still have any originations?
    After huge tax savings, who did team members share in so little of the benefits?

    for morale. High executive salaries

    Advice to Management

    Make meaningful salary adjustments across all levels and significantly reduce CEO compensation - is currently obscenely high. Accelerate completion of customer remediations so we can finally get past scandals and begin to feel some pride again. Need new CEO from outside the company. Drop the meaningless "thanks" and treat the team members who stuck out this bad patch with sincere, tangible expressions of respect and meaningful retention bonuses. We have to endure all the size cracks and pot shots from customers, friends, family about all the scandals. Make things right so we feel proud (and safe) wearing WellsWare in public.

  3. Helpful (1)

    "Management needs more training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Processor II in Irvine, CA
    Former Employee - Operations Processor II in Irvine, CA

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Great benefits, A lot of PTO

    Cons

    Need improvement with Management understanding that every employee is different and has their own work techniques that work better for them and if those techniques make them successful and they are doing an excellent job and getting a lot of recognition and awards don’t make them change it just to be like everyone else. That can make the work environment so stressful and the morale goes down.


  4. "Operational Risk Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Risk Consultant in Phoenix, AZ
    Current Employee - Operational Risk Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    You will recover from Wells what you put into Wells.

    Cons

    Opportunities to eliminate various redundancies

    Advice to Management

    Trust your teams, you chose them


  5. "Securities Operations and Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Securities Operations Service Specialist in Saint Louis, MO
    Current Employee - Securities Operations Service Specialist in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Lots of opportunities for growth and advancement

    Cons

    Some areas can be short staffed for for long periods of time

    Advice to Management

    Management is great. Employees are appreciated.


  6. "Operations Processor 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Processor II in Des Moines, IA
    Current Employee - Operations Processor II in Des Moines, IA
    Recommends
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Great work environment. Great benefits & pay.

    Cons

    No sick time earned, use pto and get occurances.


  7. "Great company, great people, great compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operational Risk Consultant in Charlotte, NC
    Former Employee - Operational Risk Consultant in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Management is generally good and knowledgeable. Flexible work arrangements.

    Cons

    No cons at the moment.

  8. "Ops Clerk 1 Lockbox Processing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Operations Clerk I in Phila, PA
    Current Contractor - Operations Clerk I in Phila, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo as a contractor (Less than a year)

    Pros

    Great work environment & easy work

    Cons

    Daily quota set by upper and what can actually be done doesn’t match management doesn’t take time to make sure new hire are trained properly


  9. "Lead teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller Operations Specialist in Roseville, CA
    Current Employee - Lead Teller Operations Specialist in Roseville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo part-time (More than 10 years)

    Pros

    Part time benefits, 401k plan

    Cons

    Late hours, hi sales goals


  10. "Be Careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Operations Processor in Ashland, VA
    Former Contractor - Operations Processor in Ashland, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo as a contractor (Less than a year)

    Pros

    Getting paid every week and always work to be done

    Cons

    They show favoritism to people they've known longer. The longer you've been there the less work you have to do while they put all the work on newcomers.

    Advice to Management

    Be a manager and not employees friends