Wells Fargo Personal Banker I Reviews | Glassdoor

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Wells Fargo Personal Banker I Reviews

Updated February 1, 2019
780 reviews

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Personal Banker I

3.4
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Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
30 Ratings

Employee Reviews

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Pros
Cons
  • "Sometimes difficult work life balance" (in 381 reviews)

  • "with out the sales goals can get complacent" (in 1281 reviews)

More Pros and Cons

  1. "Is what you make it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I (SAFE) in Minneapolis, MN
    Current Employee - Personal Banker I (SAFE) in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    HUGE company. Can go anywhere. Modest pay, great benefits, and did I mention room for growth

    Cons

    Can be a dead end job. If your productive and are mentally tough you'll be fine. I would advise looking for jobs elsewhere in Wells after your first year.


  2. "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I SAFE
    Current Employee - Personal Banker I SAFE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Salary, work life balance, benefits, no sales goals, modern banking and technology.

    Cons

    Federally regulated which means everything has to be documented and signed for which makes banking a little uneasy for customers. Especially known customers.

    Advice to Management

    Don’t micro manage which is why Wells Fargo got into trouble in the first place. Stop pressuring your employees.

  3. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Orlando, FL
    Former Employee - Personal Banker I in Orlando, FL
    Recommends

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Pay, lots of learning and growth potential, very professional setting.

    Cons

    Weird PTO rules . If you have a certain day off one year you can’t have that day of next year. Can’t have more than a week off unless you can prove your going out of the country even if you have multiple weeks of PTO available and the PTO hasn’t already been taken. Cannot have a day off that also has a holiday falling in that week. When requesting a single day of PTO it cannot be a Monday or Friday or Saturday.

    Advice to Management

    Don’t make up your own rules.


  4. Helpful (1)

    "Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Bend, OR
    Current Employee - Personal Banker I in Bend, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    The pay is okay enough that I don’t run screaming.

    Cons

    Inconsistent management between branches. Everyone has their own message but no one seems to know how to get it out to the employees. You can make up to $4600 a year in bonuses as a PB1, but you’ll be lucky to ever see $1000 of it. Not only are the metrics impossible to reach (they change their minds a lot), they don’t even tell you what the criteria are so you have no idea what you need to do to get these bonuses.
    Extremely frustrating place to work.

    Advice to Management

    Tell us our survey scores. Tell us how we actually earn bonuses. Give us some details so we have actionable information. Current way is not working.


  5. Helpful (1)

    "Experience depends on mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Rock Hill, SC
    Former Employee - Personal Banker I in Rock Hill, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    If you have a decent manager that has your back, the job can be rather enjoyable, with lots of opportunity for taking on more responsibility. Due to 2016 scandal, WF is less sales focused as it used to be from a policy standpoint.

    Cons

    If you have a bad manager, or if your manager’s manager is terrible, it can negatively impact your ability to move up. In that situation, the only thing to do to keep getting promoted is to move laterally to another location or leave WF for another bank. Very much a retail oriented job.


  6. "Working experience at Wells Fargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I (SAFE Registered)
    Current Employee - Personal Banker I (SAFE Registered)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Wells Fargo is a great company to work for. "People as our competitive advantage" is one of the core values and WF truly appreciates its employees, plenty of opportunity to move up with the right attitude and outstanding customer service skills. Great benefits, 16 weeks fully paid maternity leave among others. Minimum salary is going up to $15. I started as a teller and got promoted to PBI.

    Cons

    No downsides. With the change for the better campaign sales goals are gone, and customer satisfaction is number one goal.

    Advice to Management

    I have had great managers, supportive and caring. A lot to learn from.


  7. "Personal Banker I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Coral Springs, FL
    Current Employee - Personal Banker I in Coral Springs, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Promotion from teller to banker are frequent and preferred.

    Cons

    Promotion beyond PBI can be difficult.

  8. "Good job, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I (SAFE) in Apache Junction, AZ
    Current Employee - Personal Banker I (SAFE) in Apache Junction, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    16 weeks paid maternity leave, 401k, quarterly bonuses, tuition reimbursement, coworkers and managers are understanding

    Cons

    coaching is excessive, outbound calls, bending over backwards for customers too much

    Advice to Management

    Listen carefully to your employees. Dont force it if its obvious we nor the customers like what is happening


  9. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Virginia Beach, VA
    Current Employee - Personal Banker I in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Wells is a great company to work for. There's endless opportunities to grow.
     They offer amazing benefits, such as Tuition assistance up to $5000/year. But most importantly, they put their people first.

    Cons

    It is a lengthy application process. Even when you're looking to promote from within.


  10. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Redding, CA
    Current Employee - Personal Banker I in Redding, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Great benefits(healthcare, vision,dental), matches 6% on your 401k, time off/floating holidays, great training and professional development.

    Cons

    Its hard to rebuild trust with customers after media attacks

    Advice to Management

    Continue to help repair our reputation (which I believe they are doing the best they can).