Wells Fargo Personal Banker Reviews | Glassdoor

Wells Fargo Personal Banker Reviews

Updated October 16, 2018
1,905 reviews

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Personal Banker

3.6
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
179 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance was a poor aspect of the job" (in 367 reviews)

  • "Can be hard to reach sales goals" (in 1265 reviews)

More Pros and Cons

  1. "Generous benefits package. Collaborative team environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker in Bradenton, FL
    Current Employee - Licensed Personal Banker in Bradenton, FL

    I have been working at Wells Fargo (More than 10 years)

    Pros

    Training, mentoring, health and weight-loss programs, generous leave program, vacation encouraged, maternity and paternity benefits, strong culture of workforce diversity.

    Cons

    Sales incentive and culture issues


  2. "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Milpitas, CA
    Current Employee - Personal Banker in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Friendly co-workers, work-life balance, decent benefits

    Cons

    Sales pressure might be coming back

    Advice to Management

    Not all customers are wanting a home equity, credit card, loan. etc Don't just look at numbers you see on your report and assume that we're not doing our jobs in terms of pushing your sales agenda

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker in Atlanta, GA
    Current Employee - Licensed Personal Banker in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Great benefits, rewarding job role, opportunity for promotion

    Cons

    A percentage of your day is sitting on hold for something you would be capable of handling.


  4. Helpful (1)

    "have little financial services experience, habitually perform under par, but suck up to your bosses boss? PROMOTION"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Banker
    Current Employee - Senior Personal Banker
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Good benefits! 401k match, paid time off, full range of insurances, HSA, banking services. Massive corporation with opportunity to move around the country if desired. Decent support structure, and training.

    Cons

    Management is so disconnected from front-line, customer facing team members it’s almost laughable. Wells has been thrashed by scandals over the past 20mos, so you often (almost daily) receive customer complaints. I don’t feel properly compensated for the quality of work I bring to my team, but I am “capped” out for my current position. They are likely to promote you if you work hard and don’t question management. If you question a policy, provide a process improvement for something that could be done better or if you “raise your hand” to HR you are likely to see retaliation.

    Advice to Management

    LISTEN to your team members, show appreciation for the employees who do more than what is required and stop promoting unqualified, non-performing team members just because they are your friend.


  5. Helpful (1)

    "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Hoboken, NJ
    Former Employee - Personal Banker in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great clientele and coworkers. Plenty of fun networking and volunteer events to attend.

    Cons

    Micromanagement. No clear sales goal after the accounts being illegally opened hit the news. Lots of politics to advance. Upper management treats employees like children. Promised every other Saturday off, but was never granted that. Worked Monday - Saturday every week. Started at 42k two years ago. After they eliminated the commission structure, they were bringing new bankers with no experience or training in at 50k. I received no pay adjustment or raise.

    Advice to Management

    Change existing management and have clear goals.


  6. "Personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Fayetteville, NC
    Former Employee - Personal Banker in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great hours, Great incentive pay, opportunity for quick advancement

    Cons

    Nothing I did not like


  7. Helpful (1)

    "Teller, Personal Banker, licensed Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker
    Current Employee - Licensed Personal Banker
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Solid place to work. Good benefits: flexible PTO, 401K matching 6%.
    I have been lucky to work with a few great managers and have made lasting friendships with other team members.
    The training is pretty good and I have experienced an excellent culture of team members supporting and coaching each other.

    Cons

    There can be a lot of personal drama depending on your team and manager.
    Upper management and the people in corporate are completely disconnected from how life in the branch is and make decisions that don’t make sense for real life.
    Lots of time is wasted on useless and extremely repetitive meetings.
    It can be difficult to move up if you don’t have a manager who is interested in supporting you. It is definitely a ‘who you know’ culture when it comes to opportunities.
    Career paths outside of the retail level are not clear and can be difficult to figure out. Managers typically only know the paths inside the retail branch (banker, business banker, licensing, management) and have no idea how to help team members move on other than the retail level.
    Despite the change in culture away from sales there is still sales pressure which can be frustrating.
    Consistently not having enough people to cover on the service and platform side despite being told the branch is overstaffed based on FTE.

  8. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Atlanta, GA
    Former Employee - Personal Banker in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Depending on the retail branch you work, great teammates and people to work with. However, it varies from location to location pending on upper management staff.

    Cons

    Since the scandal: I did not like the bonus structure for the bankers being eliminated. I caused a significant decrease in pay.

    Advice to Management

    I was fortunate to be apart of a great staff.


  9. Helpful (2)

    "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Hickory, NC
    Current Employee - Personal Banker in Hickory, NC
    Recommends
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    A lot of PTO
    Paid Holidays

    Cons

    If you move up within the company the raises are minimal. It has always been advised to leave the company and then come back to receive a higher income.


  10. "Fun and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Reno, NV
    Former Employee - Personal Banker in Reno, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo (Less than a year)

    Pros

    youthful and energetic

    Cons

    strong sales focus within their culture

    Advice to Management

    none