Wells Fargo Representative Reviews | Glassdoor

Wells Fargo Representative Reviews

Updated April 6, 2019
436 reviews

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Representative

3.1
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
56 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance may be challenging Fing in the first couple years" (in 390 reviews)

  • "Micromanaging, unrealistic sales goals" (in 1286 reviews)

More Pros and Cons

  1. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Ana, CA
    Former Employee - Customer Service Representative in Santa Ana, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great benefits and wonderful people to work with plus bonuses

    Cons

    Dealing with traffic of Orange County

    Advice to Management

    Doing the contest capturing please performing at a high rate. Keep it up guys.


  2. "Customer. Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bethlehem, PA
    Former Employee - Customer Service Representative in Bethlehem, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Great benefits, advancement, respect, leadership, diversity,salary

    Cons

    Growth in call centers in northern states

    Advice to Management

    Having call centers in the northern states.

  3. "A Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Raleigh, NC
    Current Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    You can move up in the company pretty quick.

    Cons

    More pay per hour would be nice.

    Advice to Management

    People who’s there longer should become salary.


  4. "Previous Employee"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    co workers-had excellent supervisor

    Cons

    low pay for what they expect

    Advice to Management

    think about how decision will affect employees


  5. Helpful (1)

    "Great Company, Great Culture, Customer Centric, but Mediocre Commission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Charlotte, NC
    Former Employee - Outbound Sales Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The culture is unparalleled
    The company is truly customer centric always focusing on the best interests of their customers. They had 0 tolerance in the sales dept for fraudulently closing a deal or “jipping” a customer to get a sale.
    Charlotte location has an amazing call center manager and supervisors are pretty good as well.
    Positive atmosphere
    Decent starting base salary for a sales position
    Some room for growth
    Fairly small center so a very tight knit group, if you belong.

    Cons

    No tolerance on a lot of small things other businesses would do a coaching on.
    Pay when I was there was around the National avg maybe a little lower but commission was harder to obtain. At my current company I am paid commission plus base salary every month because commission is obtainable, so make sure you can really sell the product before applying (could have a new commission structure).
    A little like high school with some of the other reps. Rumors ran rampant constantly, but they could have new reps.
    Labeled a liar if you call out or have a real life experience happen and it doesn’t “add” up.

    Advice to Management

    I think management did a wonderful job while I was at Wells Fargo but believe they should separate personal life from work life or have a leave it at the door policy. No one likes to explain sensitive situations or life changing circumstances.


  6. "Wells Fargo review"

    StarStarStarStarStar
    Former Employee - Customer Service and Sales Representative
    Former Employee - Customer Service and Sales Representative

    I worked at Wells Fargo full-time

    Pros

    It's a Fun loving competitive environment

    Cons

    Very High sales goals to meet

    Advice to Management

    Allow customers to get what's best for them based on their lifestyle


  7. "Meh ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Former Employee - Online Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    It was a paycheck. The training was adequate.

    Cons

    The team leads I dealt with were not helpful in general. The environment was extremely clique-ish. People were NOT treated equally, in my experience.

  8. "Sales Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beverly Hills, CA
    Former Employee - Customer Service Representative in Beverly Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Great benefits, pay is reasonable. 4 weeks paid training.

    Cons

    Very sales oriented. No training on how to sale an item. training consists mostly on how to count money. Not really necessary for a banker.


  9. "Learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Richmond, VA
    Former Contractor - Customer Service Representative in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo as a contractor (More than a year)

    Pros

    Met allot of people, the culture was different

    Cons

    the culture was different not always nice


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Paid time off is good

    Cons

    Can't think of anything right now

    Advice to Management

    Keep up the good work