Wells Fargo Reviews | Glassdoor

Wells Fargo Reviews

Updated May 28, 2017
2,440 reviews

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2.0
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
71 Ratings

2,440 Employee Reviews

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Pros
Cons
  • Work-life balance; in-branch work schedule (in 308 reviews)

  • High pressure based on sales goals that seemed unattainable (in 1154 reviews)

More Pros and Cons

  1. "Inbound Sales Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Specialist in Richmond, VA
    Former Employee - Inbound Sales Specialist in Richmond, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo (Less than a year)

    Pros

    The managers were nice and so were the coworkers. Training was very thorough and they prepared you well for the job ahead.

    Cons

    Working in inbound sales, you had to process calls coming from the customer service dept. Not every customer needed new accounts or loans and we were always pushed to service ALL customers as a potential sale. The worst part was the unnecessary strain they put on the customer service dept. Poor guys had to answer phone calls and send almost every customer over to sales, whether they needed help or not. Low pay, no realistic goals.

    Advice to Management

    PAY THE CUSTOMER SERVICE DEPT MORE. THEY DESERVE IT.


  2. "Mortgage Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Philadelphia, PA
    Current Employee - Underwriter in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    People are great, Flexible hours. Love the location in Center City Philadelphia

    Cons

    Reputation Damage reducing work, Poor Senior Leadership Decisions. Lack of concern for employees.

    Advice to Management

    Start thinking about the people who are out there in the trenches making Wells Fargo what it is..


  3. "Not ethical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Billings, MT
    Former Employee - Financial Advisor in Billings, MT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Good benefits, 401k, health, PTO etc.

    Cons

    Your sales will never be enough, they always want more and don't care how you get it. If you want extreme high pressure sales culture this is the place.


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  5. "Client Service Consultant II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Minneapolis, MN
    Current Employee - Client Service Representative in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Benefits, bike racks commuter benefits

    Cons

    Management, lack of a training course and low pay

    Advice to Management

    Start a training course for each role and in each department


  6. "Not what they promise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banker in Phoenix, AZ
    Former Employee - Phone Banker in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    The coworkers are great and so are the volunteer events. That's really all I can think of after my experience.

    Cons

    When I first started just 3 weeks shy of a year ago, I was promised commission, opportunity for advancement and a management team that really took their employees opinions to heart. Well they did not deliver. After the lawsuit in California sales went away and those hired after me don't qualify for the PB2 raise. Overtime went away and a hiring freeze has been spread across 90% of the lines of business Wells Fargo has. This doesnt look like it will be ending for a year or more. I was without a manager for half of the year I was there and the 2 I did have didn't do anything to help me advance even after going to them asking them for ways I could improve. Onboarding was a mess and they point blank lied to me in the interview just to fill a seat. Being someone that constantly had high numbers across the board I'm really disappointed in the way the business side is run. Oh and if you plan on leaving don't take any PTO because they'll say that after 4 and a half months you "didn't earn" the 8 days taken. 2 or 3 can be agreed upon but a whole week is ridiculous. Basically if you want something laid back take the job. If you don't want to be lied to or looked over because no one wants to take ownership stay away. A lot of long time employees are looking elsewhere. That should say enough.

    Advice to Management

    Do what you say you will. If an employee is going above and beyond to develop leadership skills and is constantly excelling in multiple areas don't make them feel undervalued. We want to go places. Don't take the good ones for granted or you're going to lose the rest that you have.


  7. Helpful (1)

    "Communications Consultant III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Consultant III in Denver, CO
    Former Employee - Communications Consultant III in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Room to grow and get promoted if you are flexible and can move within different groups or line of business.

    Cons

    You will never get promoted within your own team, you need to apply for higher roles in different groups.


  8. "Lending Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    There are a lot of smart people working there. They provide a lot of training.

    Cons

    There are many different groups scrutinizing your work and they frequently have different priorities. This is not uncommon in banks but it was particularly acute at Wells. There is a great deal of talk about the strength of the company culture but they treat their employees worse than any other place I've worked during my 20+ year career. Their metrics are arbitrary and punitive in my opinion.

    Advice to Management

    Treat people like you would expect to be treated. Recognize that you will get more out of people by treating them like you would like to be treated.


  9. "Too big to care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Atlanta, GA
    Current Employee - Payroll Specialist in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Lot of advancement opportunities and the benefits package is better than most

    Cons

    Since the settlement the community bank has gone through changes that were needed but the many departments that relied on the community bank have struggled to adapt.

    Advice to Management

    Be transparent and over communicate.


  10. "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations Specialist in Fort Myers, FL
    Former Employee - IT Operations Specialist in Fort Myers, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wells Fargo (More than 5 years)

    Pros

    The location in Menomonee Falls has free breakfast and lunch

    Cons

    Management doesn't seem to want to develop its current employees and prefers to hire from the outside.


  11. Helpful (1)

    "Stepping ladder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Minneapolis, MN
    Former Employee - Operations Manager in Minneapolis, MN
    Doesn't Recommend

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    The pay and benefits are decent

    Cons

    Management steps on employees for their own agenda and if you are seen as a threat to their advancement they fire you

    Advice to Management

    Develop your staff instead of using them as rungs in your corporate ladder


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