Wells Fargo Reviews in Rio Rancho, NM | Glassdoor

Wells Fargo Rio Rancho Reviews

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Rio Rancho, NM

4.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
0 Ratings

1 Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 356 reviews)

  • "No "product sales goals" have been replaced by "branch growth"" (in 1253 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Rio Rancho, NM
    Current Employee - Lead Teller in Rio Rancho, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Wells Fargo is a wonderful place to build a career in finance. Working at branch level you qualify for quarterly bonuses which are determined by how many sales solutions are met, the number of perfect score customer service (WOW!) surveys, and also new customer relationship checking accounts. The amounts paid varies on what level is reached in sales and in wow! (Gold, silver, bronze) You are able to make bonus payout three different ways, sales, wow, new relationships. Reach gold status in sales in wow as well as new relationship accounts you can make up to or even more than $1000 every quarter!

    Cons

    I currently work at an in-store location and the hours are longer. If sales goals aren't being met, managers will hover over you while working making the workday a little stressful. If you offer a product to a customer and they decline and if you don't continue to push (3 no's before you stop is the motto) the manager will try and coach you to do it differently and will basicly tell you you're offering wrong and to follow the roadmap which is taught and you will get a yes every time. Not always true.

    Advice to Management

    Be more open to coaching tellers, encourage and motivate them to help the customer succeed financially rather than pushing for more sales to meet goals. It's not very helpful pushing credit products on customers who don't need them just because there is no fee if they don't use them if they're not in the position to need one or don't want one stop pushing the issue.


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