FilterRio Rancho, NM
I have been working at Wells Fargo full-time (More than a year)
Wells Fargo is a wonderful place to build a career in finance. Working at branch level you qualify for quarterly bonuses which are determined by how many sales solutions are met, the number of perfect score customer service (WOW!) surveys, and also new customer relationship checking accounts. The amounts paid varies on what level is reached in sales and in wow! (Gold, silver, bronze) You are able to make bonus payout three different ways, sales, wow, new relationships. Reach gold status in sales in wow as well as new relationship accounts you can make up to or even more than $1000 every quarter!
I currently work at an in-store location and the hours are longer. If sales goals aren't being met, managers will hover over you while working making the workday a little stressful. If you offer a product to a customer and they decline and if you don't continue to push (3 no's before you stop is the motto) the manager will try and coach you to do it differently and will basicly tell you you're offering wrong and to follow the roadmap which is taught and you will get a yes every time. Not always true.
Advice to Management
Be more open to coaching tellers, encourage and motivate them to help the customer succeed financially rather than pushing for more sales to meet goals. It's not very helpful pushing credit products on customers who don't need them just because there is no fee if they don't use them if they're not in the position to need one or don't want one stop pushing the issue.
I worked at Wells Fargo full-time (More than 5 years)
I loved my customers. I loved helping them financially if I could .
Sales were heavily pressured.
Was asked to make calls after hours if we didn't meat our quota forcing many employees to open fake accounts.
Advice to Management
Im glad sales went away. We were asked to do lots of shady stuff in order to hit "payout"
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