Wells Fargo Reviews in San Antonio, TX | Glassdoor

Wells Fargo San Antonio Reviews

Updated July 17, 2018
157 reviews

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San Antonio, TX

3.1
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
14 Ratings

157 Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 362 reviews)

  • "sales goals were a major part of the job" (in 1264 reviews)

More Pros and Cons

  1. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Teller Operations Specialist in San Antonio, TX
    Former Employee - Lead Teller Operations Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 8 years)

    Pros

    Service, benefits, customer needs , hours

    Cons

    Manager, production , location,


  2. "Decent jobs minus the sales pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in San Antonio, TX
    Former Employee - Bank Teller in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great benefits, fun people to work with

    Cons

    Pressure of hitting sales goals

  3. Helpful (2)

    "Great job, not so great management style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in San Antonio, TX
    Former Employee - Bank Teller in San Antonio, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo (More than a year)

    Pros

    The work environment and people were great. The job details were very reasonable and I was always made to feel a valued member of the team by both managers and customers.

    Cons

    My immediate manager seemed to be unable to effectively manage her team and resulted in having a lot of long term employees leaving under her tenure.

    Advice to Management

    Remember your staff has lives outside of work and that we need time to take care of ourselves.


  4. "Mortgage Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Service Specialist in San Antonio, TX
    Current Employee - Mortgage Service Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Set Schedule, set times, great benefits, clean facilities

    Cons

    micro management, stuff change down our throats, require OT, not flexible to school schedule, call center environment can be childish at times

    Advice to Management

    respect your the employees as adults with lives and not adults who ended up in the call center environment and therefore "aren't real adults"


  5. Helpful (1)

    "Still a cutthroat culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in San Antonio, TX
    Current Employee - Online Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Pay is decent, flexibility with work schedule and some managers are good.

    Cons

    Unrealistic goals for handle time, poor management across the call center, favoritism, bias and minimal coaching/development.

    Advice to Management

    Focus on employee engagement, motivation seems to be given are to those who meet their goals but for those that struggle with one or more metrics are threatened with corrective action and/or hounded while working with a customer on feedback on previous calls instead of a one on one basis. Also when someone brings up an issue with a solution at least act interested or look into it with out bias.


  6. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Administration Manager IV in San Antonio, TX
    Former Employee - Loan Administration Manager IV in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Large, stable company. Excellent company with all of the corporate perks. Many opportunities in a variety of professional settings. Recommended both for entry level as well as executive level.

    Cons

    Political headwinds. Lots of upper management turnover and staffing changes are causing a great deal of uncertainty among the employees.


  7. Helpful (2)

    "Home preservation nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Preservation Specialist in San Antonio, TX
    Former Employee - Home Preservation Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The only benefit of this position was the company benefits. Dental, 401k, vision, health, pto... BUT this does not excuse how horribly structured this job is.

    Cons

    Unrealistic expectations. I thought the pay was generous at first, and then after a month of training I was thrown to the wolves with a manager that did not want to see anyone that wouldn’t flirt with him succeed. Very high turnover, I had 3 managers during my 1 year in this job. You are expected to take inbound calls all day (“new leads” from the collections department) and discuss options to avoid foreclosure. If a customer wants to apply, you do an hour long interview, and tell them what income documents you need to submit them to underwriting, then the clock starts and you are expected to get them back within 30 days and they track this statistic. After you have all documents, you send them to underwriting, once a decision is reached you relay it to customer, and work with them until program is complete. Many calls are monitored and graded and they have VERY VERY STRICT guidelines on what they want you to say and scripts to read. So you take inbound calls and also have your own pipeline of 150-300 customers to juggle. The customers are typically going through a very difficult financial hardship and being empathetic to everything is expected. You are expected to do the jobs of other departments but aren’t paid for it. People messed up REAL CUSTOMERS accounts and then you would always have to fix it, which the mistake should not happen in the first place. This job was an absolutely awful experience. Management, greedy corporate values, terrible training, too many responsibilities/expectations, and other people’s mistakes made this job unmanageable.

    Advice to Management

    Top corporate executives for the department should definitely sit with an average single frontline hps representative for a week each year to see what we actually do. Your manager 1’s even have no clue.

  8. "Itern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Itern With A Degree in San Antonio, TX
    Former Intern - Itern With A Degree in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo as an intern (Less than a year)

    Pros

    Good training before starting position

    Cons

    tellers not trained on products offered

    Advice to Management

    tellers require more training to be familiar with other bank products to refer


  9. "Loan Verification Analyst 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Verification Analyst II in San Antonio, TX
    Former Employee - Loan Verification Analyst II in San Antonio, TX

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    You Will always stay busy.

    Cons

    Time consuming work but management doesn’t under job


  10. "VP, Strategic Planning Manager Talent Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Enterprise Change Management in San Antonio, TX
    Current Employee - Vice President Enterprise Change Management in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    flexibility in work location is amazing

    Cons

    size, complexity and lack of change management

    Advice to Management

    Change Leadership, Enterprise thinking, Clarity of efforts, focus on adoption over completion


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