Wells Fargo Reviews in San Francisco, CA | Glassdoor

Wells Fargo San Francisco Reviews

Updated October 19, 2017
104 reviews

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San Francisco, CA Area

1.0
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
5 Ratings

104 Employee Reviews

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  1. Helpful (1)

    "House of Cards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in San Francisco, CA
    Former Employee - Marketing Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    Benefits are great, processes and collaboration are fairly buttoned up. PTO, diversity and generally high calibre Team Members. Many Team Member support activities.

    Cons

    The title says it all. For years I worked with this overwhelming sense that I could not really trust the organization. I could not put a finger on it. I was not alone in this - there were many very talented people who ultimately did not want to 'play the game' - a game where the school you went to was more important than the ethical ground you stood when it came to prioritizing customers first. Silent toxicity. Yes, a company needs to look at the bottom line. Yes, growth is an implicit and necessary goal to sustain an organization in the competitive environment. But at what expense? And how many amazing Team Members were managed out because they raised concerns, on her executive level? Quite a few.

    Ultimately this was a house of cards. A classic covertly narcissistic organization, that had a very nice window dressing - a branding / PR image of purity and wholesomeness.

    That honestly, is the most dangerous and dysfunctional kind.

    And any means to rectify the reputational hit from last summer should now under scrutiny.

    Advice to Management

    Read the cons above. However, am not very confident that you'll really open you eyes. Money does speak. As stewards of money it's imperative that ethical values be ingrained from the inside out (recall our reading of Covey's 7 Habits - or was that just lip service?) - Clear out the top management and really examine the values if you want to sustain the brand. And consider the possibility that 'top' school graduates may not (always) be the best input in strategic planning. Listen to your customers - really listen and really care. The Millennials are much smarter that's you think.


  2. "It all depends on your level of seniority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    + Good company to work for if you're hourly and need medical benefits.
    + Lower level team members who work hard get to keep their jobs.

    Cons

    - For mid to senior level team members, you get ahead based on who you know, not what you do.
    - Promotions are scarce or come after many years of service. External employees are often hired over team members.
    - Most mid to senior level team members are more concerned about keeping their jobs rather than doing their jobs (witness all the business mistakes and scandals at Wells Fargo).
    - If you're not a part of the team member clique, then you will never get ahead.
    - Bad performing managers are not fired but "reshuffled" to other groups (to become a manager, you have to be a part of the clique, so you're protected regardless of how many times you mess up).
    - Many senior and mid-level managers have spent decades working their way up the ranks at Wells Fargo. As a result, they are not open to new ideas and ways of doing things. They will also cover up and protect members of the Wells Fargo clique. Witness how senior executives protected each other while firing lower level team members who reported the crimes in the first place.
    - Wells Fargo committed to cutting $4 BILLION in expenses to date (more cost cutting is expected). Layoffs will continue to occur (unless you're protected by who you know in the Wells Fargo clique).
    - The culture that Wells Fargo professes to no longer exists. Senior management talks a good story but team members really know the score.

    Advice to Management

    Clean house starting at the top (Board of Directors). Then have the new Board clean house from top to bottom and truly make Wells Fargo a great bank again. Until this happens, it will just be "more of the same" as team members are more concerned about protecting their jobs rather than doing their jobs.

  3. "Institutionalized Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in San Francisco, CA
    Former Employee - Senior Systems Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The pay is great. Flexible work locations.

    Cons

    No onboarding process to speak of.
    Toxic work environment.
    Systemic poor communication.
    Very poor documentation practices and standards.
    Very little effort by management to set up teams for success.
    Extremely ineffective and unreliable teams in India/Shrilanka.
    Very little accountability.
    Processes are more guidelines, depending on who is asking.
    Extreme unprofessionalism and even threats from management.

    Advice to Management

    Go back to kindergarten and learn to play well with others.

    Then go back to ITIL school and learn how to manage an enterprise.


  4. "Don't work here - Plenty of other options in the Bay Area!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in San Francisco, CA
    Former Employee - Quality Assurance Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    I met some of the best people who have strong ethics and are hard working. They have become life long friends.

    Cons

    They slowly start taking benefits away from employees. Management was allowed to say and do what they wanted and employees were left with no support from HR. They didn't have a HR rep in the building so it was tough for them to see what was really going on in person. Discrimination from management occurred and raised to HR however no action was taken. A manager made her team complete a test on financial products but you were not allowed to study during work hours. This test was not a prerequisite for the position and the topic of the test was not required in order to complete the job. There was no consistency in management or performance reviews.

    Advice to Management

    If managers have direct reports, they must be required to go through intense management training. HR should be onsite and hands on.


  5. "corrupt managers and a system that protects them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional in San Francisco, CA
    Current Employee - Professional in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    hard working, friendly, dedicated people; there are some good departments and teams; decent benefits

    Cons

    unethical management practices; dishonest managers; punishing employees for ethical behavior; questionable hiring practices; no accountable by managers; good people are worked hard and then quickly shown the door; status quo is strongly enforced and the worst of the worst managers are protected;

    Advice to Management

    How do we fix this? this is a great company. Please eliminate the CORRUPTION one manager at a time. You have managers who do not know right from wrong. Honesty and integrity are completely missing in some departments and there is no where to turn without getting pushed out. How do you fix that? It will not happen with PR. Let's be honest. This is a human behavior issue about values and ethics. Managers who protect corrupt managers are equally accountable . I suggest staffing up the Ethics hotline so complaints are handled on a more timely basis. And start taking those complaints seriously. And change your hiring process so people are not simply 'brought in' but have the skills and background for the job.


  6. "Wish i left sooner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Mortgage Consultant in Vacaville, CA
    Former Employee - Home Mortgage Consultant in Vacaville, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Old management was great. When they left all went down hill from there.

    Cons

    Overworked and underpaid. Always trying to find ways to put blame on the consumer versus accepting responsibility for their own mistakes. Needing to constantly fight to do get things done and go through all the red tape.

    Advice to Management

    Learn to appreciate your team and support them instead of making them feel like they never do enough.


  7. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in Walnut Creek, CA
    Former Employee - Personal Banker I in Walnut Creek, CA
    Neutral Outlook
    Disapproves of CEO

    Pros

    Usually 9am - 6pm, off on Sundays!
    I really have not much to say in terms of pros. The job is very similar to working in a retail department store or a car dealership. It may seem somewhat better since you don't have to keep folding clothes or live only off of commission. But have no doubt, you will be fired if you don't produce above and beyond expectations. You may enjoy the environment if you are an unethical, hustler (as long as you cover your tracks).

    Cons

    Very little room to grow! The bonuses are hard to come by and they are not even worth the effort. Constant pressure to sell, sell, sell! If you reach your goals, they simply raise them almost immediately. Don't expect an annual raise! They don't care or take care of their employees or their customers. Gaming, unethical practices and scamming employees and customers is imbedded in WF's DNA. Don't go there unless you are desperate!

    Advice to Management

    Now that you see all the unnecessary sales pressures, making bankers stay, hours longer than their shifts end, to make solicitation calls, setting impossible sales goals, shaming and pressuring employees for not hitting daily/weekly goals, maybe it is time for you to change policy and direction!

  8. "Very bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in San Francisco, CA
    Current Employee - Financial Analyst in San Francisco, CA
    Doesn't Recommend

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Company develops employees through Management Training programs

    Cons

    Everything is bureaucratic and based on your test scores

    Advice to Management

    Decentralize


  9. "Horrible soul sucking company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Officer in San Francisco, CA
    Former Employee - Loan Officer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Wells Fargo full-time (More than a year)

    Pros

    None none none none

    Cons

    To many mandatory requirements. Corp policy is from the dark ages, equipment is old and not maintained. Slow lending team. Constant negativity.

    Advice to Management

    Stop being steeple!!


  10. "Boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Director in San Francisco, CA
    Former Employee - Creative Director in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Stable company, easy work, low demands on time.

    Cons

    Angry, political, non-diverse, old, scared.

    Advice to Management

    It's 2017. Time to reinvent banking.


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