Wells Fargo Reviews in San Jose, CA | Glassdoor

Wells Fargo San Jose Reviews

Updated August 27, 2017
75 reviews

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San Jose, CA

3.4
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
5 Ratings

75 Employee Reviews

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  1. "Good starting position to learn about banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in San Jose, CA
    Current Employee - Teller in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management, no current sales goals, but still encouraged to seek solutions that benefit customers. Company is headed back in a good direction when it comes to focusing on delivering the best customer experience

    Cons

    Sales is part of the job description. Starting solution conversations with customers may be difficult for someone who is more introverted but it can be learned

    Advice to Management

    Build stronger relationships and trust with team members


  2. "Personal Banker 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in San Jose, CA
    Current Employee - Personal Banker in San Jose, CA
    Recommends
    Positive Outlook

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Salary not bad for job since sales goals have been eliminated for now

    Cons

    No rime or reason to some changes, managers are very demanding and focus excessivly on customer experience numbers. Makes helping the customers very fake and animated.

    Advice to Management

    Streamline the customer experience to be more natural, focus on what can be improved like reducing customer wait times and following though on their complaints.

  3. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Jose, CA
    Former Employee - Personal Banker in San Jose, CA
    Recommends

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    - no sales goals
    - relax work environment
    - 6% matching on 401k
    - good benefits package

    Cons

    - low compensation
    - management show preference
    - be prepared to work most if not all Saturdays
    - future of the individual professional depends the success of the group of team members


  4. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in San Jose, CA
    Former Employee - Teller in San Jose, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Fun co-workers, good company culture

    Cons

    Annoying customers, stressful sales goals

    Advice to Management

    Have more fun at work.


  5. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo (More than a year)

    Pros

    good at supporting and team work

    Cons

    No cons for wells Fargo

    Advice to Management

    good


  6. "It's easy to move up if you work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    They are always wanting a good turn over so they try to promote from within before reaching out.

    Cons

    Can be overwhelming when short staffed since it will add tons of pressure to be accurate and fast.

    Advice to Management

    Make sure employees are always well staffed and are comfortable with the set pace.


  7. "personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I (SAFE) in San Jose, CA
    Current Employee - Personal Banker I (SAFE) in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    You have holidays off and Sundays, benefits for school, discounts, connection with higher clientele

    Cons

    its a shark tank and everything is about money, quota,and fees. with time I've realized sitting behind a desk while taking orders from someone is what i do not want for my career

    Advice to Management

    Nothing

  8. "Retail Banking for Sales Driven Giant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker I in San Jose, CA
    Former Employee - Personal Banker I in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Wells Fargo had a great training program. Their benefits are also great. There was a lot of opportunity for growth - with the understanding that you had to make your sales goals. It looks like they have been trying to make some changes that may positively impact their employees.

    Cons

    Unrealistic expectations in a rigorous sales environment. Although, in light of the bad press, sales goals have been taken away - I'm sure it's a matter of time before something similar, or worse, takes it's place. I don't see their rigorous sales mentality going anywhere. In the banking world, that's what they have always been known for.

    Advice to Management

    You're loosing some top talent to other banks simply on the stress alone. Take time to mold your employees and be patient with them. Change doesn't happen overnight. Reward the effort and not jus the achievement.


  9. "Good place to learn, but depends on manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in San Jose, CA
    Former Employee - Teller in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Good place to learn all about sales, customer service
    Service managers and coworkers were very helpful
    Good chance to move to a different branch with more traffic and more referral opportunity.

    Cons

    Branch manager didn't really care about the team and didn't care if you are good at sales.

    Offered me promotion but went with another person and didn't tell me on purpose for a long time and never called me back.

    Advice to Management

    Please make sure to teach the branch managers how to take care or their team. And not hire the same race only just because that's the manager's preference. Shouldn't be mainly one ethnicity at a branch.


  10. "Great Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Senior Registered Client Associate in San Jose, CA
    Current Employee - Assistant Vice President, Senior Registered Client Associate in San Jose, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    I enjoy my work, respect my clients and I am well compensated.

    Cons

    Negative press about the bank side.


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