Wells Fargo Service Manager Reviews | Glassdoor

Wells Fargo Service Manager Reviews

Updated September 21, 2018
244 reviews

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Service Manager

3.4
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Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
18 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 362 reviews)

  • "sales goals were a major part of the job" (in 1264 reviews)

More Pros and Cons

  1. "Great Technology and Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Asheboro, NC
    Former Employee - Service Manager in Asheboro, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Atmosphere is Energetic and Fun while still being professional. Lots of room for growth. Top pay in industry. Tenured teammates are invaluable resources and feels like a family. Comparable benefits for industry.

    Cons

    None. The rumors were true. But it’s prejudice to think all teammates are the same. Having worked at many banks I know the fraud happened at each one of the banks. Some people don’t know how to be a personal banker and resort to cheating to keep their jobs. Some managers didn’t know how to teach the bankers to help clients reach financial success and they taught unethical practices. Just like some people can have their skin a certain color and Be or Not be a thug.

    Advice to Management

    Team member engagement needs to stay top priority and accountability standards consistent


  2. "They praise work life balance, which isn’t always a priority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Danbury, CT
    Current Employee - Service Manager in Danbury, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, banking hours, good opportunities to grow

    Cons

    Stressful, often short staffed, lots of pressure to be perfect coming from DMs.

    Advice to Management

    Have DMs work in branches as tellers or branch managers one day so they can understand what we go through. There is a huge disconnect.

  3. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager
    Current Employee - Service Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    401K and health benefits
    Easy to move up within company

    Cons

    One Wells Fargo hasn’t fully been put in to play from Back office to branch level.

    Advice to Management

    Protect your employees no matter what


  4. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service MANAGER I in Baltimore, MD
    Current Employee - Service MANAGER I in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 8 years)

    Pros

    Good benefits like tuition reimbursement

    Cons

    There is some favoritism and some employees feel unimportant

    Advice to Management

    The new policies for district managers that have them only communicate with branch managers make all other employees feel inferior


  5. Helpful (1)

    "Service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Tucson, AZ
    Current Employee - Service Manager in Tucson, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Working at a Bank is fun and can be a fulfilling job helping other team members grow into their next role.

    Cons

    The pay and incentives make it hard to deal with everything you are required to do.


  6. "Csm2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Los Angeles, CA
    Current Employee - Customer Service Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Developing future leaders and running and balanced business

    Cons

    May not be given all the resources to b successful

    Advice to Management

    Not allow team members to be taken advantage of


  7. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in West Orange, NJ
    Former Employee - Service Manager in West Orange, NJ
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Service oriented, focuses service,

    Cons

    Needs to do some investigation before firing employees

    Advice to Management

    None

  8. "food service manager"

    StarStarStarStarStar
    Former Employee - Food Service Manager in Tampa, FL
    Former Employee - Food Service Manager in Tampa, FL
    Recommends

    I worked at Wells Fargo full-time (More than 8 years)

    Pros

    Personally I liked Wells Fargo because I opened an account with Wells Fargo in in 2016 when I was in Scranton Pennsylvania and because bank of America was not there any more I need it to have account in a bank for my direct deposit than I opened one with Wells Fargo .
    Now I do have two accounts with Wells Fargo because I do like the way they do business and their banking services also is very good

    Cons

    the only one thing I did not use with my accounts with Wells Fargo is pay my bills online I do not like the way it locks me out in couples of times and I did keep my account with bank of America for that reason and because banked with them since 2006.

    Advice to Management

    patience, kindness, and keep your word


  9. "Great Company but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in San Francisco, CA
    Former Employee - Service Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Benefits are great and the people that work there are nice. There is room to grow and experience different lines of business. They also provide tuition reimbursement.

    Cons

    Pay is not great compared to other banks and credit unions. Management micromanages like crazy. There is a report for absolutely everything and your managers will "go over" your results daily as to how poorly you are meeting objectives or how you can improve if you are meeting objectives. Wells Fargo keeps restructuring so upper level management changes constantly.

    Advice to Management

    Lay off the micromanagement. Let people take care of their customers and stop trying their hands. Sales and growth will come if you let your front line employees get to know their customers and their needs.


  10. Helpful (1)

    "My experience has been good for the most part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Charlotte, NC
    Current Employee - Service Manager in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Wells Fargo has really Good benefits. Also, You can move up, and around in the company, the 401k is good., and the pay is pretty good. There are so many entities of Wells Fargo, you can choose your area of expertise.

    Cons

    Sneaky upper management, a lot of favoritism. Sometimes, it’s not what you know, but who you know. Also, Wells has apparently stopped compensating employees additionally for being bilingual.

    Advice to Management

    Learn your people. Listen to your people. The people are what makes Wells Fargo.. If they are unhappy, how can they do their best to service the clients. Also, reassess some management, some only get positions because of who they know., and they have no idea of what is really good for the employees.