Wells Fargo Service Manager Reviews | Glassdoor

Wells Fargo Service Manager Reviews

Updated July 10, 2018
239 reviews

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Service Manager

3.4
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Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
15 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 356 reviews)

  • "No "product sales goals" have been replaced by "branch growth"" (in 1252 reviews)

More Pros and Cons

  1. "Fair and Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in San Francisco, CA
    Current Employee - Client Services Manager in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    I've worked with Wells Fargo for 8 years, in many different departments. Their encouragement for partnering with other teams and genuine concern for a great client experience is consistent across the bank.

    Cons

    The pay is not really competitive, they offer great benefits, but the growth in wealth only comes when you move groups or jobs. And even then it's at the lower side of market price.


  2. "Csm2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Los Angeles, CA
    Current Employee - Customer Service Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Developing future leaders and running and balanced business

    Cons

    May not be given all the resources to b successful

    Advice to Management

    Not allow team members to be taken advantage of

  3. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in West Orange, NJ
    Former Employee - Service Manager in West Orange, NJ
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time (More than 10 years)

    Pros

    Service oriented, focuses service,

    Cons

    Needs to do some investigation before firing employees

    Advice to Management

    None


  4. "food service manager"

    StarStarStarStarStar
    Former Employee - Food Service Manager in Tampa, FL
    Former Employee - Food Service Manager in Tampa, FL
    Recommends

    I worked at Wells Fargo full-time (More than 8 years)

    Pros

    Personally I liked Wells Fargo because I opened an account with Wells Fargo in in 2016 when I was in Scranton Pennsylvania and because bank of America was not there any more I need it to have account in a bank for my direct deposit than I opened one with Wells Fargo .
    Now I do have two accounts with Wells Fargo because I do like the way they do business and their banking services also is very good

    Cons

    the only one thing I did not use with my accounts with Wells Fargo is pay my bills online I do not like the way it locks me out in couples of times and I did keep my account with bank of America for that reason and because banked with them since 2006.

    Advice to Management

    patience, kindness, and keep your word


  5. "Great Company but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in San Francisco, CA
    Former Employee - Service Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than 3 years)

    Pros

    Benefits are great and the people that work there are nice. There is room to grow and experience different lines of business. They also provide tuition reimbursement.

    Cons

    Pay is not great compared to other banks and credit unions. Management micromanages like crazy. There is a report for absolutely everything and your managers will "go over" your results daily as to how poorly you are meeting objectives or how you can improve if you are meeting objectives. Wells Fargo keeps restructuring so upper level management changes constantly.

    Advice to Management

    Lay off the micromanagement. Let people take care of their customers and stop trying their hands. Sales and growth will come if you let your front line employees get to know their customers and their needs.


  6. Helpful (1)

    "My experience has been good for the most part."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Charlotte, NC
    Current Employee - Service Manager in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than 10 years)

    Pros

    Wells Fargo has really Good benefits. Also, You can move up, and around in the company, the 401k is good., and the pay is pretty good. There are so many entities of Wells Fargo, you can choose your area of expertise.

    Cons

    Sneaky upper management, a lot of favoritism. Sometimes, it’s not what you know, but who you know. Also, Wells has apparently stopped compensating employees additionally for being bilingual.

    Advice to Management

    Learn your people. Listen to your people. The people are what makes Wells Fargo.. If they are unhappy, how can they do their best to service the clients. Also, reassess some management, some only get positions because of who they know., and they have no idea of what is really good for the employees.


  7. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Los Angeles, CA
    Former Employee - Customer Service Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    You can quickly move up in management on the operations side.

    Cons

    But once you get promoted, there is no more movement beyond that. They think you want to be a service a manager forever.

    Advice to Management

    Your culture needs work but everyone knows it after the fake account scandal.

  8. "Very undervalued position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in San Diego, CA
    Current Employee - Service Manager in San Diego, CA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Wells Fargo (More than 5 years)

    Pros

    No longer salary based. Bonuses are great if surveys are consistent. Good networking events. Upper management seems to be involved in growth but if it benefits them of course

    Cons

    Not good pay. You have to spend on surveys to get decent bonuses. The company doesn’t seem to know what they’re doing after the lawsuit. Undervalued position when you’re expected to juggle a million things

    Advice to Management

    Value your employees


  9. "Service manager 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Baltimore, MD
    Current Employee - Service Manager in Baltimore, MD
    Recommends
    Approves of CEO

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    Advancement , salary , your voice matters

    Cons

    Media and all the negative publicity we are currently receiving

    Advice to Management

    Appreciate team members more


  10. Helpful (1)

    "Great company, Low pay...Job, not career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Pembroke Pines, FL
    Current Employee - Service Manager in Pembroke Pines, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than 5 years)

    Pros

    Ample growth opportunity. Great benefits

    Cons

    Horrible pay, especially when compared to competitors.

    Advice to Management

    Fight for your team. Do not allow them to be underpaid. Show them they are valued.