Wells Fargo Service Representative Reviews | Glassdoor
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Wells Fargo Service Representative Reviews

Updated June 24, 2018
339 reviews

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Service Representative

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
34 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance can be non existent depending on your business line" (in 356 reviews)

  • "No "product sales goals" have been replaced by "branch growth"" (in 1252 reviews)

More Pros and Cons

  1. "Executive Decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Online Customer Service Representative
    Current Employee - Online Customer Service Representative
    Recommends
    Approves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    10 holiday days, 2 floating holidays, 18 days PTO starting out at 15$..making excellent money not to mention quarterly bonuses..shift bids monthly..lateral advances

    Cons

    None at all whatsoever seriously ......


  2. Helpful (1)

    "Not all its cracked up to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wire Transfers Customer Service Representative in Portland, OR
    Former Employee - Wire Transfers Customer Service Representative in Portland, OR
    Doesn't Recommend
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Great location
    Great walking location
    Cool co workers

    Cons

    Horrible pay
    Micro managed
    No perks
    Horrible benefits

    Advice to Management

    Give your employees the opportunity to prove them selves..if you constantly micro manage its difficult to grow

  3. Helpful (1)

    "Still a cutthroat culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Customer Service Representative in San Antonio, TX
    Current Employee - Online Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Pay is decent, flexibility with work schedule and some managers are good.

    Cons

    Unrealistic goals for handle time, poor management across the call center, favoritism, bias and minimal coaching/development.

    Advice to Management

    Focus on employee engagement, motivation seems to be given are to those who meet their goals but for those that struggle with one or more metrics are threatened with corrective action and/or hounded while working with a customer on feedback on previous calls instead of a one on one basis. Also when someone brings up an issue with a solution at least act interested or look into it with out bias.


  4. Helpful (5)

    "The Most Evil Company You Could Imagine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than 5 years)

    Pros

    -paid just enough to keep from being homeless and starving
    -shows you in person why our financial system is a rapacious model of debt and needs to be torn down and rebuilt from scratch
    -reminds you why unions are important
    -the building I worked in had A/C

    Cons

    -paid just enough to keep from being homeless and starving
    -have lost years of my life due to the stress Wells Fargo induced
    -really saw the dark side of human nature

    Advice to Management

    Kill yourself


  5. "Wells Fargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Online Customer Service Representative in Charlotte, NC
    Current Employee - Online Customer Service Representative in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Competitive pay, very diverse environment where everyone is treated equally. Resources to help you promote yourself to different departments.

    Cons

    Challenging to advance, help is scarce in online customer service department. Online customer service is a draining environment, there's never a chance to breath.

    Advice to Management

    There's a need for support groups for employees. The job is mentally draining, employees need to be able to vent their fustrations.


  6. "Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Costumer Service Representative in Augusta, GA
    Former Freelancer - Costumer Service Representative in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo (Less than a year)

    Pros

    They are very caring about there workers being very interested in there heath issues

    Cons

    None I have to say other than disrespectful customers but that really has nothing to do with the company it self

    Advice to Management

    Continue to hire people who care about help other people in there life


  7. "CSR at Wells Fargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Billings, MT
    Current Employee - Customer Service Representative II in Billings, MT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Lots of vacation time, generous pay, great job

    Cons

    I don't really have anything to complain about

    Advice to Management

    None

  8. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Corpus Christi, TX
    Former Employee - Customer Service Representative in Corpus Christi, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo (Less than a year)

    Pros

    Great benefits paid leave good salary

    Cons

    Stagnant growth limited potential advancement


  9. "Online Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Homewood, AL
    Former Employee - Online Customer Service Representative in Homewood, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Casual dress code, holiday pay, you will have 2 screens to work with at your desk, the headset is very comfortable, you get a 45 minute lunch break

    Cons

    Phone calls need to be between 6 to 7 minutes even if the customer wants you to pay all of their bills, you have to get a language line so that someone can translate to the customer for 45 minutes, managers listen to you as you are in the phone and make conversations with you, expecting you to hear then and the customer at the same time,, you may get a hearing impaired customer that needs a translator to help with username and password, then the customer can’t get to a higher level of authentication because their cell phone is not eligible to receive an advanced acess code. Then you do a tech case to make the phone number Eligible. This can take 3 to 7 business days. Then you have to escalate the call to a supervisor. The supervisor may be already assisting another team member. Therefore, the seconds which turn in to minutes are adding up on your call. Then you may get a “ Performance Improvement Plan” If your Air Handle Time is too high. Keep in mind, the CEO wants you to build trust and put the customer first. However, managers, supervisors and site leaders all want to get their Quarterly bonus. If you keep them from getting their Quarterly bonus, you will get to become a customer instead of an employee.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Richmond, VA
    Current Employee - Customer Service Representative in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (Less than a year)

    Pros

    Very helpful training and everyone is willing to help you learn.

    Cons

    The constant calls can be a bit draining.

    Advice to Management

    Do not focus so much on opposing goals on the floor.