Wells Fargo Reviews in West Des Moines, IA | Glassdoor

Wells Fargo West Des Moines Reviews

Updated July 11, 2018
124 reviews

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West Des Moines, IA

3.0
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Wells Fargo CEO Timothy J. Sloan
Timothy J. Sloan
14 Ratings

124 Employee Reviews

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Pros
Cons
  • "Work life balance was a poor aspect of the job" (in 363 reviews)

  • "sales goals were a major part of the job" (in 1265 reviews)

More Pros and Cons

  1. "Inbound Sales Specialist & Loan Recovery Specialist (Collector 2)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Collector and Inbound Sales Specialist in West Des Moines, IA
    Former Employee - Mortgage Collector and Inbound Sales Specialist in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Work ethics, Growth, competitive pay and Volunteerism.

    Cons

    I didn't experience any downside with the company.


  2. Helpful (2)

    "Horrible Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Servicing Specialist in West Des Moines, IA
    Former Employee - Loan Servicing Specialist in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Pays well with good bonus

    Cons

    Wells Fargo has created an environment of employees who are cold hearted and managers who view the employees as numbers rather than humans.

    Advice to Management

    My advice would be toward HR to hire supervisors and managers that have actual experience in management. Then from there, training on people skills, empathy, compassion, etc. This company needs to focus on employee retention and keeping their current employees happy rather than firing the highest paid reps just so they can hire on more at a lower pay rate. I know this to be true now as I was temrinated several years ago due to an event that took place over the period of one day and incolved phone issues. Long story short, I recently wrote to WF to explain my situation and that I felt I was terminated unfairly. (At the time of termination i was very young and did not know the correct course of action to follow to voice my side of the story.) Wells Fargo did follow up with me on my letter. They scheduled a phone call with me to discuss my concerns. The indivual who called stated she wanted to ask some clarifying questions in which I was able to voice my side of the story. After everything, she advised she couldn’t do anything for me per the way the termination was recorded by management. I don’t understand why WF wasted their time with this review process if ultimately nothing can be done due to the way things were documented. Obviously the documentation is not going to change after our phone call so I feel it was all a waste of everyone’s time.

    Wells Fargo does not have its employee’s best interests set as a priority. Their sole interest lies with how much money they can make and they will do what it takes to make the most even at the cost of their employees. After this recent interaction with them, I’m forced to believe I am blessed to not be eligible for rehire at such a cold and selfish company.

  3. Helpful (1)

    "Mortgage specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Servicing Specialist in West Des Moines, IA
    Former Employee - Mortgage Servicing Specialist in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great pay and hours, great location

    Cons

    Numbers driven. They don’t take care of their employees or treat their employees as though they’re a valued asset to the company. It’s all strictly numbers

    Advice to Management

    Care more about your employees


  4. "Fraud spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA
    Recommends
    Positive Outlook

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Great company,loved working there

    Cons

    Coworker sometimes don’t work so great


  5. "Research Remediation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research/Remediation Analyst in West Des Moines, IA
    Current Employee - Research/Remediation Analyst in West Des Moines, IA
    Recommends
    Positive Outlook

    I have been working at Wells Fargo full-time (More than 3 years)

    Pros

    The pay is pretty good, hours are normal business hours

    Cons

    Hard to move up in the same dept


  6. Helpful (1)

    "HPC Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Des Moines, IA
    Current Employee - Anonymous Employee in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time

    Pros

    The building has big company amenities.

    Cons

    Making me train my own foreign replacements from India so that they can lay me off. Once India is trained (by us) we're gone.

    Advice to Management

    Adopt some ethics


  7. "Great Opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Servicing Specialist in West Des Moines, IA
    Current Employee - Loan Servicing Specialist in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    Love the opportunities available. My current manager is the best manager I've ever had at any employer. They highly encourage professional development and have helped me hone in on what I'd like my career to look like. I also feel that if you work hard with great quality, you will be recognized for your successes.

    Cons

    While an entry-level position is easy to snag, it can take some time and dedication to land a higher-up position. There is a lot of competition internally to move up. And they are a company that hires from within, which is great if you already work there but if you want to access a higher-up position directly, it can be challenging. Also, the health insurance is high-deductible.

    Advice to Management

    Communication is key! I have seen great communication within management but also poor communication. This is likely possible in any company, however.

  8. "Semi-Decent Pay, Totally Corporate Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Claims Analyst in West Des Moines, IA
    Current Employee - Mortgage Claims Analyst in West Des Moines, IA
    No opinion of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    The pay isn't bad and they're ALWAYS hiring for something. PTO is generous, most managers at the lower-management level are very understanding.

    Cons

    The corporate culture is very plastic and fake; you don't actually get the sense that any of the highest up actually cares about their employees. Things about your job that don't make sense will either not change, or take months to change for seemingly no reason.


  9. Helpful (2)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in West Des Moines, IA
    Current Employee - Claims Analyst in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wells Fargo full-time (More than a year)

    Pros

    The benefits package is very competitive, they offer 18 days PTO, 2 personal holidays, all national/bank holidays, 16 hours of volunteer service time, and 16 weeks 100% paid parental leave for primary caregivers after the addition to a family, including adoption.

    Cons

    This company does not care about the financial well being of their employees or customers. All of their calculated moves following the major fiascos in the last 2 years have been to save face for the executives and shareholders. Employees face constant stress due to the quick pace of change rollouts and are not compensated to reflect their hard work. The "culture of caring" and "raise your hand" initiatives are just empty promises to do better while just a ploy to line the pockets of those at the top. There are limited positions for growth and movement which magnifies the feeling of being stuck in a dead end/thankless job. This is not a company to make a career at, though their benefits package is good, there is much to be desired from the mismanagement of this company and its goals.

    Advice to Management

    Create a culture of caring towards your employees first and foremost, stop expecting that all of the underlings are too ignorant to understand the corporate spin and focus on placing value in the people that work hard and sacrifice time with their families to be there. Make it about more than just a paycheck for the people at the top of the pyramid.


  10. "Collector 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in West Des Moines, IA
    Former Employee - Collector in West Des Moines, IA
    Doesn't Recommend
    Neutral Outlook

    I worked at Wells Fargo full-time (More than a year)

    Pros

    The pay was ok for sitting in a cubicle. Friendly staff.

    Cons

    The big down side is getting yelled at all day. The bonuses they offered were fairly hard to get.

    Advice to Management

    Don’t make collectors refuse to wave late fees the first time even though your going to waive it anyways.


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