Found 139 of over 152 reviews
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "It’s made abundantly clear that management cares more about a buck than you as an employee." (in 12 reviews)
- "No work/life balance." (in 7 reviews)
- "Employees are expected to know all the policies and their stipulations like the back of their hand, then the managers come in and magically bend the rules as is the policy is solely a guideline." (in 6 reviews)
- "Disconnect between upper management and mid" (in 6 reviews)
- "The company needs to realize that even the most amazing culture does not make up for their refusal to pay a market competitive wage." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of West Bend Mutual Insurance Co. and is not affected by filters.
- 5.0Oct 25, 2023Software EngineerCurrent Employee, more than 1 yearWest Bend, WI
Work life balance is good I really like my teammates and they are starting to integrate new technologies. Minimal consultants
Lots of technical debt unfortunatelyWest Bend Mutual Insurance Co. Response2mo
Thank you for sharing your thoughts and leaving a review. We're happy to hear about your positive experiences!
- 2.0Nov 9, 2023Software EngineerCurrent Employee, more than 3 yearsWest Bend, WI
Nice building with plenty amenities, including a subsidized cafeteria. The grounds are also lovely with nice hiking trails. They want you to feel comfortable in it. Good benefits, such as health insurance, 401k match (if you stay through December 31st), and a fair number of holidays and PTO days. If you fit into an in-favor clique, don't mind getting walked on, or can be a yes-man, you have a chance doing well. Good company (with bad management). Could be a good first job for IT. The internship program is well run.
There's lots of talk of a bedrock of a relationship culture, but they have a name for the brand of bullying, "West Bend nice", and it's not meant in a nice way. A longer description for it would be time travel to 1950's company, with middle school bickering, with an alcoholic teacher who can only slur at the students to be nice. Management style is old-fashioned: commands come from and blind obedience is expected. At the same time, re-organizations are almost constant and the buzz words are modern. Managers are generally lacking in emotional intelligence. They've brought in "Living as Leaders" consultants, but all that's doing is turning managers into clones of each other who give the perception of having a conversation but without them saying much but at the same time not listening. It's almost funny to see the progress over time. The basic vision of selling insurance is there--providing peace of mind for policyholders--but beyond that the vision and strategy is very chaotic. That, combined with the old-fashioned management style, includes an IT project management style where everyone is nothing but a notetaker for someone later in the process. Control freaks everywhere. Advancement is a tool for subservience, despite finally have a skills chart. Work outside your pay grade is just an invitation for more work outside the pay grade and repeated delays for promotion. The business moved on from relying on a revolving door of IT consultants, but hasn't grasped that associates can't be treated as poorly. Not diverse in ways that can be uncomfortable even to people who aren't a visible minority. Very little trust. Ask a question in a private group chat, and you'll likely only get responses in a direct message, so lots of tribal knowledge that is managed with buzz words. Even less trust across silos. To repeat, over reliance buzz word management style. It's one thought terminating cliche after another.
- 5.0Sep 15, 2023Claims TechnicianCurrent Employee, more than 8 years
Benefits are great and so is the atmosphere and culture
I can't think of anyWest Bend Mutual Insurance Co. Response3mo
Thank you for sharing your feedback and taking the time to leave a review!
- 5.0Jul 25, 2023Workers Comp Claims AdjusterFormer Employee, more than 8 yearsWest Bend, WI
Very good benefit package Salary is competitive Many other benefits to their employees
Management of Departments No favoritismWest Bend Mutual Insurance Co. Response5mo
Thank you for sharing your feedback with us! We appreciate you taking the time to share your experience and help us make our company an even better place to work.
- 5.0Aug 10, 2023UnderwriterCurrent EmployeeWest Bend, WI
Plenty of opportunities for professional development and advancement
Insurance is a tough market right nowWest Bend Mutual Insurance Co. Response4mo
Thank you for leaving a review and sharing your thoughts with us!
- 1.0Aug 8, 2022Personal LinesFormer Employee, more than 3 yearsWest Bend, WI
The pros are the associates you work with. You become great friends with them and form friendships.
Be aware. When you first start out at West Bend, everything seems perfect. The moment you get an advancement to a higher position, the micro management is too extreme levels. The management that they have are not well trained and they will scrutinize and judge every aspect of your job. Any anxiety or mental issues that you have will be laughed upon. The company likes to say that they care about their employees, however, they really don't. Sending a pretzel in the mail is not a way to satisfy employees. Especially after all the money they saved during covid. There was a lack of remote work, however, after losing very dedicated employees due to this, they are now hiring remote, which is a joke. Very unorganized management. The company is looking to grow on extreme levels, and with that, the culture of West Bend Mutual is going down the drain. They just care about numbers. The amount of work is too extreme and the pay they offer is well below average. After working for this company, I can definitely say that I would have been better off with a different company. One that doesn't laugh at their employees and makes them feel like a number. Also, diversity is non existent. All females and all conservative.6
- 1.0Apr 13, 2023Senior Internal AuditorFormer Employee, more than 1 yearWest Bend, WI
Great products, experienced business leaders. Systems are better than they realize. Promotions from within, kudos.
WEST BEND way or the highway. Over 45, your contributions are irrelevant. Management lacks emotional intelligence to lead. HR presents as supportive of team improvement strategies, not reliable.4
- 2.0Nov 17, 2022Commercial UnderwriterFormer Employee
Kevin Steiner (President) is a great leader. Benefits are above average and pay is fair. Facilities are also very nice and secure.
The CL Underwriting department has changed dramatically. Turnover is very high due to employees being overworked and under appreciated. The company is expanding way to fast and cannot staff the department properly to keep up with the growth. Also, opportunities for advancement are unfair due to extreme favoritism and politics. Lastly, management lacks empathy.3
- 1.0Mar 28, 2023UnderwriterFormer EmployeeMadison, WI
Some of my co-workers were pretty cool
The OG is getting pushed out and new is brought in to forget how great it used to be. Favoritism. Micromanagement. No work/life balance. No diversity. Up and coming corporate leadership.3
- 5.0Apr 9, 2023IT InternFormer Employee
Very growth oriented management focused on giving real world experiences.
Working remotely can make you a bit isolated at times.West Bend Mutual Insurance Co. Response8mo
Thank you so much for sharing your story and feedback with us!
West Bend Mutual Insurance Co. Reviews FAQs
West Bend Mutual Insurance Co. has an overall rating of 3.8 out of 5, based on over 152 reviews left anonymously by employees. 68% of employees would recommend working at West Bend Mutual Insurance Co. to a friend and 67% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
68% of West Bend Mutual Insurance Co. employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West Bend Mutual Insurance Co. 4.2 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.