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West Bend Mutual Insurance Co.

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West Bend Mutual Insurance Co.

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West Bend Mutual Insurance Co. Reviews

Updated Aug 12, 2022

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Found 115 of over 125 reviews

4.1
90%
Recommend to a Friend
99%
Approve of CEO
West Bend Mutual Insurance Co. President and CEO Kevin Steiner
Kevin Steiner
74 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Absent management(in 11 reviews)
  • "Employees are expected to know all the policies and their stipulations like the back of their hand, then the managers come in and magically bend the rules as is the policy is solely a guideline.(in 7 reviews)
  • "The work/life balance is gone.(in 7 reviews)
  • "Disconnect between upper management and mid(in 5 reviews)
  • "The company needs to realize that even the most amazing culture does not make up for their refusal to pay a market competitive wage.(in 5 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of West Bend Mutual Insurance Co. and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year
    Featured Review

    Caring for their associates is always a priority

    Feb 9, 2022 - Marketing Manager in West Bend, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    From the initial phone interview through to the onboarding process - someone was always in touch by email or phone. They think of every detail to make your welcome, first days and weeks welcoming. It's a lot to learn but they have resource tools and associate support processes that are best in class.

    Cons

    If I had to identify an area of improvement it may be to focus a little more on finding your way around in the building, e.g. where to find a map to a conference room. However, my manager actually assigned another associate to accompany me to meetings in my first weeks - but I still feel I need a map.

    Continue reading
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  2. 5.0
    Current Employee, more than 1 year

    Representative

    Jul 19, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hybrid work schedule and work life balance

    Cons

    New hours are not the greatest

    Be the first to find this review helpful
  3. 3.0
    Current Employee, more than 3 years

    Great Culture. Poor pay.

    Aug 12, 2022 - Claims Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You will not find a better culture. The people here are second to none and the company is the backbone of this community.

    Cons

    The company needs to realize that even the most amazing culture does not make up for their refusal to pay a market competitive wage. They are struggling to both retain and attract talent because they are paying 30-40% under what the market is demanding. There’s also not always a clear path when it comes to career progression which is very frustrating.

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    1 person found this review helpful
  4. 3.0
    Current Employee, more than 5 years

    Benefits

    Jul 28, 2022 - Senior Claims Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are the best I've found Coworkers are great

    Cons

    High turnover Won't allow work from home, only 2 days per week max Doesn't seem like upper management listens to what employees are looking for when they are specifically asking us Pay could be better as workload is increasing

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    1 person found this review helpful
  5. 3.0
    Current Employee, more than 8 years

    Salary

    Jul 22, 2022 - Senior Claims Representative in West Bend, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health insurance is really good

    Cons

    Two weeks to start and no sick leave

    Be the first to find this review helpful
  6. 1.0
    Former Employee, more than 3 years

    Company is going downhill

    Aug 8, 2022 - Personal Lines in West Bend, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pros are the associates you work with. You become great friends with them and form friendships.

    Cons

    Be aware. When you first start out at West Bend, everything seems perfect. The moment you get an advancement to a higher position, the micro management is too extreme levels. The management that they have are not well trained and they will scrutinize and judge every aspect of your job. Any anxiety or mental issues that you have will be laughed upon. The company likes to say that they care about their employees, however, they really don't. Sending a pretzel in the mail is not a way to satisfy employees. Especially after all the money they saved during covid. There was a lack of remote work, however, after losing very dedicated employees due to this, they are now hiring remote, which is a joke. Very unorganized management. The company is looking to grow on extreme levels, and with that, the culture of West Bend Mutual is going down the drain. They just care about numbers. The amount of work is too extreme and the pay they offer is well below average. After working for this company, I can definitely say that I would have been better off with a different company. One that doesn't laugh at their employees and makes them feel like a number. Also, diversity is non existent. All females and all conservative.

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  7. 5.0
    Current Employee

    Great company

    Jun 7, 2022 - Claims Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, amenities and work life balance.

    Cons

    No cons that I can think of

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  8. 5.0
    Current Employee

    Great company

    May 21, 2022 - Claim Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hybrid schedule Culture Cares about employees

    Cons

    Not comfortable sharing, still employed.

    Be the first to find this review helpful
  9. 3.0
    Current Employee

    OK

    May 1, 2022 - BPS 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    salary, office amenities, not much else

    Cons

    not fully remote, back stabbing, 'family' environment

    Continue reading
    2 people found this review helpful
  10. 5.0
    Current Employee, more than 1 year

    Love this company

    Mar 2, 2022 - Commercial Underwriter in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, good pay, understanding leadership

    Cons

    less pay than bigger competitors

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Viewing 1 - 10 of 115 Reviews

West Bend Mutual Insurance Co. Reviews FAQs

West Bend Mutual Insurance Co. has an overall rating of 4.1 out of 5, based on over 125 reviews left anonymously by employees. 90% of employees would recommend working at West Bend Mutual Insurance Co. to a friend and 94% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

According to anonymously submitted Glassdoor reviews, West Bend Mutual Insurance Co. employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at West Bend Mutual Insurance Co.. This rating has decreased by -4% over the last 12 months.

90% of West Bend Mutual Insurance Co. employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated West Bend Mutual Insurance Co. 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at West Bend Mutual Insurance Co. to be compensation, coworkers, benefits and the cons to be career development, culture, management.

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Company Updates

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West Bend Mutual Insurance Co.

134 days ago

Company News
WEST BEND, WI (October 25, 2021) – West Bend Mutual Insurance Company was recently honored with several best company/best workplace honors from national organizations: America's Best Insurance Companies 2022, America's Best-In-State Employers, America's Best Employers for Women, and Best Workplaces for Millennials™. To learn more, click the link below.
Shared image - Silver Lining News | West Bend Insurance
Silver Lining News | West Bend Insurance
www.thesilverlining.com
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West Bend Mutual Insurance Co.

1217 days ago

Company News
WEST BEND, WI (October 25, 2021) West Bend Mutual Insurance Company was recently honored with several best company/best workplace honors from national organizations: America’s Best Insurance Companies 2022, America’s Best-In-State Employers, America’s Best Employers for Women, and Best Workplaces for Millennials™. To read more about these awards and our other company news, click the link below.
Silver Lining News | West Bend Insurance
www.thesilverlining.com
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