West Bend Mutual Insurance Co. Reviews | Glassdoor

West Bend Mutual Insurance Co. Reviews

Updated March 17, 2017
51 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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West Bend Mutual Insurance Co. President and CEO Kevin Steiner
Kevin Steiner
34 Ratings

51 Employee Reviews

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Pros
  • The grounds are very well maintained, and the fitness center is top notch (in 6 reviews)

  • The management works to provide work life balance (in 3 reviews)

Cons
  • Base pay could be more in line with a national carrier, but the trade off for work life balance is worth it (in 6 reviews)

  • If you are in IT, you absolutely do not want to work at WBMI (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Proud to be a West Bend associate!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at West Bend Mutual Insurance Co. full-time (More than 3 years)

    Pros

    Why do West Bend associates consistently rank this company as a top workplace year over year? Here are just a few of my reasons…

    -By far the number one reason is the people. The kind, hardworking, talented, and generous people that work for West Bend are unlike anywhere I have seen. You do not get a reputation for being a top workplace without having phenomenal employees and West Bend does a great job finding and retaining these extraordinary people.
    -Even though we are a large organization, we have a family atmosphere where associates take care of each other and our community. It really makes you feel proud to work for a company who gives so much to so many causes.
    -Communication from our senior leadership team is good. We always know how the company is doing and where we are headed.
    -I truly feel valued as an employee. We celebrate our accomplishments throughout the year and I always feel like I had an impact in the company’s success.
    -The amenities, of course, are great. Our campus (inside and out) is beautiful and West Bend is always asking for feedback on ways to make this an even better place to work.
    -Competitive salaries for the area, great bonus plan, and above average benefits based on what I have seen from other companies.
    -Opportunities for professional growth and development are encouraged but you have to be in the driver seat and take control of your own development.
    -West Bend provides the flexibility needed so we can put our family first.
    -Challenging and rewarding work… yes that means our days are busy and sometimes we have to work longer hours based on the needs of our customers but our dedicated associates step up to the challenge every day and deliver exceptional service to keep moving this company forward!

    Cons

    There is nothing negative I can say about this company as I truly enjoy working here every day but just like people, I realize no organization is perfect. We are not going to please all the people all of the time but it is very apparent that West Bend has a strong focus on making their associates happy.


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in West Bend, WI
    Former Employee - Project Manager in West Bend, WI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great environment, good teamwork. Work hard, play hard environment. New building with open feel and country footpaths immediately outside for nice weather use.

    Cons

    Somewhat remote location, but easily accessible from freeway.

    Advice to Management

    Continue to focus on work-life balance for employees.

  3. "Underwriting Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    Pros

    Pay was decent for an entry level job.

    Cons

    Office environment was stale and while people seemed friendly, it always felt like people were smiling just to get through the day.


  4. Helpful (4)

    "Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Bend, WI
    Former Employee - Anonymous Employee in West Bend, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits and facility is nice

    Cons

    Way behind the times. You are looked down upon if you ask to work from home. It is like a privilege? Senior IT management will work you until your fingers fall off with no compensation or comp time. If you like to work a lot with little home/life balance, this is the place for you!

    Advice to Management

    Check out other bigger IT shops in the area and see what they're doing. You're not that special of a company to treat your IT staff like this.


  5. "Pretty good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Assistant in Middleton, WI
    Former Employee - Underwriting Assistant in Middleton, WI
    Recommends
    Positive Outlook

    I worked at West Bend Mutual Insurance Co. full-time (More than 3 years)

    Pros

    Great communication of goals by management. Nice bonus for some positions. Lots of free things throughout the year (clothes, food etc)

    Cons

    401k matches at the end of the year so if you leave early you lose it. Not enough vacation days.


  6. Helpful (5)

    "Very stressful and overly busy days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in West Bend, WI
    Current Employee - Claims in West Bend, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at West Bend Mutual Insurance Co. full-time (More than 3 years)

    Pros

    -benefit package is good
    -cafe has good food but it's easy to make bad decisions
    -fitness center is great
    -being able to "flex" your hours is also nice

    Cons

    -very stressful
    -company has very high expectations for you
    -you RARELY get a "slow" day
    -difficult to get all your work done in 40 hours and you don't get overtime to catch up.
    -if you get your work done, you're rewarded with getting to help out your teammates.

    Advice to Management

    Don't over work your employees. It decreases morale. Come up with new incentive programs to reward those who go above and beyond!


  7. Helpful (3)

    "Well-paid numbers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Infrastructure in West Bend, WI
    Current Employee - IT Infrastructure in West Bend, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Decent Pay
    Cafeteria
    Great Campus
    Casual dress code

    Cons

    High pressure.
    Overly aggressive goals
    Too many managers
    Little opportunity
    Boring/Uninspired
    "Flex" schedule is just "How many hours over 40 do you want to work?"

    Advice to Management

    Promote from within.
    Build trust with workers.
    Quit promoting incompetence.
    Clean house at the Director level
    Evaluate difficulty of tasks against pay.
    Quit restructuring employees to compensate for poor planning.

  8. "Nice company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Bend, WI
    Current Employee - Anonymous Employee in West Bend, WI
    Approves of CEO

    Pros

    Friendly work environment
    Nice people and management

    Cons

    Reptitive work
    Decent compensation starting out


  9. Helpful (5)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in West Bend, WI
    Former Employee - Project Manager in West Bend, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at West Bend Mutual Insurance Co. full-time (More than 3 years)

    Pros

    Company is very stable and open, benefits are excellent, on site fitness center and cafe is among the best in SE Wisconsin. Great place to work if you are in insurance side, not so much for the IT side.

    Cons

    PMO was transferred out of IT and that was the best thing that happened for us. IT lost a lot of good people due to a deliberate effort to cut salary and drive experience (i.e. high salaries) out of the company. If you're on the inside, you were safe, but eventually what comes around goes around - the PMO managers who let go of a lot of the old PMs eventually got "forced out" as well. Don't see many "20 year" employees in IT.


  10. Helpful (2)

    "Little advancement possibility, great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workers' Comp Claims Representative I in Waukesha, WI
    Current Employee - Workers' Comp Claims Representative I in Waukesha, WI
    Recommends
    Positive Outlook

    I have been working at West Bend Mutual Insurance Co. (More than a year)

    Pros

    Great working environment, flexible hours and schedules, very nice facilities and buildings, great people to work with as co-workers

    Cons

    Little to no advancement possibilities, little incentive to continue education and move up, can become quite clicky and segregated, little customer service training with difficult situations and conversations.

    Advice to Management

    Provide and promote additional opportunities for growth for employees, most feel stuck in their positions with little advancement opportunities.


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